Frequently Asked Questions
Anyone with a prescription from a care provider licensed to practice in Canada can use the TELUS Health Virtual Pharmacy platform. Faxed prescriptions must originate from the prescriber’s office.
All your Personal Information, which includes information you provide to create Your TELUS Health Virtual Pharmacy account and Personal Health Information, is protected. Information is used and disclosed for the purpose of providing care and processing benefit plan claims. Full details, including important definitions, can be found in our Privacy Policy.
Registering for an account takes only a few minutes. When you log in for the first time, we’ll ask you to complete your pharmacy profile and provide any health coverage details you have access to. You’ll then be able to add new prescriptions, transfer existing ones, and book an appointment with a pharmacist.
Give us a call at 1(877) 796-7979 and a member of our care team can help you get started. If you are in the province of Quebec please contact Pharmacie Jérôme-Henri Lavoie (de Celles) Inc., affiliated with TELUS Health Virtual Pharmacy at 1-367-777-0581.
There are three ways to get your prescriptions to us:
1. Ask your doctor to fax or e-prescribe your new prescriptions directly to us.
Fax numbers to send prescriptions:
West (BC, NT, YT): 1-855-295-7174
Central (MB, NU, SK): 1-833-815-5756
East (NB, NL, NS, ON, PE): 1-877-835-8329
Quebec: 1-367-777-0582
2. Add new prescriptions or transfer existing ones from another pharmacy. You can do this online or in the app.
Create an account or Log in to TELUS Health Virtual Pharmacy.
Get the TELUS Health Virtual Pharmacy app on the App Store for Apple devices (iPhone or iPad) or on Google Play for Android devices (Samsung, LG, Google, Motorola, etc.).
Certain conditions apply. Please consult your pharmacist.
3. If your doctor is unable to fax your prescription, please submit the original paper version.
Quebec
Pharmacie Jérôme-Henri Lavoie (de Celles) Inc., affiliated with TELUS Health Virtual Pharmacy
2905 rue De Celles, Local T
Quebec (Quebec)
G2C 1W7
The fastest way to fill your prescription with Virtual Pharmacy is to have your prescriber send us a prescription directly via fax or e-prescription.
Depending on your location, you may upload a photo of a paper prescription to begin the fulfillment process. However, note that filling your prescription may be delayed if you use the photo upload option, as images uploaded in the app are not considered a valid prescription unless they are accompanied by an original. You will be asked to mail us your original paper prescription and, in some situations, we may contact you and/or your prescriber to collect a valid prescription.
To learn how TELUS handles your personal information, visit the Privacy Policy.
Need your prescriptions urgently? Please contact your pharmacy.
How it works:
Start by creating an account or logging in to TELUS Health Virtual Pharmacy.
To add a new paper version of a prescription, select "Add prescriptions" and upload a photo of your prescription. Photos must be JPG or PNG files smaller than 5MB. You will be asked to take a photo of both sides of your prescription document.
Please keep your original prescription document, as you will be asked to mail it to the pharmacy.
In our experience, doctors generally do not charge to fax prescriptions. However, it is at the discretion of your doctor.
With your permission, our pharmacists will coordinate the transfer of all existing prescriptions from your current pharmacy. Once you have an account, you can request a transfer within the Virtual Pharmacy app or web portal. Certain conditions apply. Please consult your pharmacist.