Frequently Asked Questions
Anyone with a prescription from a care provider licensed to practice in Canada can use the TELUS Health Virtual Pharmacy platform. Faxed prescriptions must originate from the prescriber’s office.
All your Personal Information, which includes information you provide to create Your TELUS Health Virtual Pharmacy account and Personal Health Information, is protected. Information is used and disclosed for the purpose of providing care and processing benefit plan claims. Full details, including important definitions, can be found in our Privacy Policy.
Registering for an account takes only a few minutes. When you log in for the first time, we’ll ask you to complete your pharmacy profile and provide any health coverage details you have access to. You’ll then be able to book an appointment to speak with a pharmacist and to request the transfer of any existing prescriptions.
Give us a call at 1(877) 796-7979 and a member of our care team can help you get started. If you are in the province of Quebec please contact Pharmacie Jérôme-Henri Lavoie (de Celles) Inc., affiliated with TELUS Health Virtual Pharmacy at 1-367-777-0581.
There are three ways to get your prescriptions to us:
1. Ask your doctor to fax or e-prescribe your new prescriptions directly to us.
Fax numbers to send prescriptions:
West (BC, NT, YT): 1-855-295-7174
Central (MB, NU, SK): 1-833-815-5756
East (NB, NL, NS, ON, PE): 1-877-835-8329
Quebec: 1-367-777-0582
2. Request to transfer any of your existing prescriptions from another pharmacy. You can do this online or in the app with just a few taps.
Create an account or Log in the TELUS Health Virtual Pharmacy.
Get the TELUS Health Virtual Pharmacy app on the App Store for Apple devices (iPhone or iPad) or on Google Play for Android devices (Samsung, LG, Google, Motorola, etc.).
Certain conditions apply. Please consult your pharmacist.
3. Mail the paper version of your prescription to us if your doctor is unable to fax it.
TELUS Health Pharmacy postal addresses:
West (BC, NT, YT)
1280504 BC Ltd
21320 Gordon Way, #165
Richmond, BC
V6W 1J8
Central (MB, NU, SK)
10082859 Manitoba Ltd.
975 St. James St.
Winnipeg, MB
R3H 0X2East (NB, NL, NS, ON, PE)
20 Furbacher Lane, Unit 2
Aurora, ON
L4G 6W1Quebec
Pharmacie Jérôme-Henri Lavoie (de Celles) Inc., affiliated with TELUS Health Virtual Pharmacy
2905 rue De Celles, Local T
Quebec (Quebec)
G2C 1W7
In our experience, doctors generally do not charge to fax prescriptions. However, it is at the discretion of your doctor.
With your permission, our pharmacists will coordinate the transfer of all existing prescriptions from your current pharmacy. Once you have an account, you can request a transfer within the Virtual Pharmacy app or web portal. Certain conditions apply. Please consult your pharmacist.