We will call you to get your payment or insurance coverage information.

Yes, we directly bill all major insurance providers and we will coordinate with your insurers to help you get the most out of your health and drug coverage. If you have provincial coverage, we will determine eligibility over the phone.

TELUS Health Virtual Pharmacy typically offers delivery within 1 to 3 business days. For most urban and suburban locations, shipments arrive the next business day Monday to Friday between 9am to 5pm. Delivery may take longer for some remote areas.

Note that if you action your prescription outside of TELUS Health Virtual Pharmacy’s hours of operation (Monday to Friday 9am to 5pm local time), the prescription will be processed the next business day and your prescription will be delivered by the following business day.

For specific details on delivery please visit teluspharmacy.com.

Some pharmacies offer prescription delivery services. If interested, please select your regular pharmacy for pick up in-app and contact them directly to inquire if this is available to make arrangements.

We only offer prescription delivery in-app through TELUS Health Virtual Pharmacy.

If you are not home at the time of delivery, you may have someone else over the age of 19 sign for your delivery. ID may be requested to verify age.

If you are not home and there is no one over the age of 19 present to sign for you, the package gets sent to the nearest Post Office or FedEx depot. If not picked up from there within the noted timeframe, it then gets returned to TELUS Health Virtual Pharmacy. There are no additional costs for reshipping.

You may contact TELUS Health Virtual Pharmacy to change your delivery address while your package is out for delivery, and the delivery team will make their best efforts to accommodate this request.

For questions or issues about a specific prescription delivery order in progress, you can visit teluspharmacy.com or contact TELUS Health Virtual Pharmacy directly:

• 1-888-921-0466 for Eastern Canada (NB, NL, NS, ON, PE)

• 1-855-370-7979 for Western Canada (AB, BC, NT, YT)

• 1-866-318-0047 for Central Canada (MB, NU, SK)

For other questions about prescription delivery, contact our Support team at [email protected] or 1-855-577-8838.

Once you have been approved for a prescription by our medical team, you can instruct them to send it to your preferred pharmacy or have the medication shipped directly to you for free.