If I move locations can I take my Toll Free number with me?
Who is able to call my Toll Free number?
You can specify coverage by area code, province, Canada only, or Canada and the United States. This flexibility helps you save money by eliminating Toll Free callers that may be calling from outside your company’s service area.
TELUS does not provide international Toll Free numbers.
Can I bring my Toll Free number from my current service provider to TELUS?
for more information on how to port your number from your current provider to TELUS.
What display options are available?
You have the option of viewing the call origin or the Toll Free number dialed.
Can I view and manage the routing of my Toll Free numbers myself?
Yes. TELUS provides view-only access to see the routing of your Toll Free numbers at no charge, and full access with the ability to manage the routing of Toll Free termination and features for a monthly fee via the
The Toll Free number can terminate to most 10-digit telephone numbers.
How do I change a Toll Free terminating number?
Please view this video guide:
Can I have multiple Toll Free numbers terminate on the same number?
Can I get a Toll Free number to terminate on my fax line?
Yes. This is a good idea if you have customers who fax their orders to you.
How many calls can I receive at one time on my Toll Free number?
The number of calls is limited to how many calls you can receive on the terminating number.
Can I have my Toll Free number terminate on multiple phones?
Yes, our optional routing features give you the flexibility to route your calls to different terminating locations.
Can I have my Toll Free number terminate on a United States Toll Free number?
US termination is only allowed in instances where the majority of calls will originate within Canada. Please reach out to the TELUS Long Distance Implementation Team at [email protected] for more information.