Internet speed test

Measure the speed of your Internet connection & get information on factors that impact your speed.

Before you run a speed test
: For the most accurate results, it’s best to run this test on a desktop or laptop computer that is connected to your modem with an Ethernet cable. If that’s not possible, and you can only connect via Wi-Fi, place the device you’re running the test on in an unobstructed area within two metres of the modem/access point and try again. It also helps to pause any large downloads or video streaming in your business.

Understanding your speed test results

The speed test on this page is most useful as a quick indicator of your internet connection's current performance.

Download speed
: The rate at which data is transferred from the internet to your device.
Upload speed
: The rate that data is transferred from your device to the internet.
- Download speed and upload speed are commonly measured in Megabits per second (Mbps).
Ping (or Latency)
: The time it takes in milliseconds (ms) when a data request is sent between your computer and the internet. This is the most important parameter when we are talking about online games or video calls.

For more information about the Ookla speed test, visit speedtest.net

Factors that impact your speed test results

Your maximum internet connection speed can be affected by several factors, including, but not limited to:

The age and specifications of your devices, such as your phone, laptop, Smart TV, and any adapters and dongles you might be using
The type of connection between your device and the router (e.g., Ethernet, Wi-Fi) you are using
The processing abilities of your devices (PC/laptop, tablet, smartphones, etc.)
The number of devices on your network and what they’re using the internet for, as internet speeds are shared among all devices on the network
The TELUS Internet service plan to which you are subscribed

These are only a few of the many reasons why one's Internet connection often does not achieve the theoretical maximum speed. Generally, Ethernet connections are faster and more reliable than Wi-Fi connections so, if possible, use that method of connection and a device supporting the maximum performance of your Internet service plan for the best results. 

Remember, too, that some websites you visit may have slowness issues on their end, unrelated to your internet speed. Use the speedtest above to determine your systems' actual performance.

How to run a speed test for plans over 300 Mbps

Download and run the Ookla Speedtest app on your fastest/newest computer

Start by
downloading the Speedtest app to your computer from the speedtest website
. They have options for both Windows and Mac operating systems
Select
Speedtest for Windows
or
Speedtest for macOS
to start the download
- For Windows users
  : On the Speedtest for Windows page, select
  Get it from Microsoft
  button to go to the Microsoft App Store
- For Mac users
  : On the Speedtest for Mac page, select the
  Download on the Mac App Store
  button to go the Mac App Store
Follow the App Store instructions to download the app:
- For Windows users
  : Select
  Get in Store app
  to download the app
- For Mac users
  : Select
  View in Mac App Store
  to launch the Mac App Store. From the Store, select
  Get
  to download the app
Install the app on your computer
Once the desktop app is installed, open/launch the app, then select the
GO
button to begin the test

What are normal speeds for the Gigabit Internet plan?

What are normal speeds for the 1.5 Gigabit or faster plan?

When using 1.5 Gigabit or faster plans, the intention is to provide fast speeds to multiple devices in your home at the same time. These devices, combined, can use the full 1.5 Gigabit
 of available bandwidth. It is possible for one device, connected by Ethernet and using a capable adapter/dongle, to achieve full speed. To support these speeds, your router, device(s), and network configuration must all be able to keep up.

Depending on your Ethernet adapter and plan, you should expect download speeds between 400 Mbps and 1.5 Gbps
. Note, to achieve speeds over 1 Gbps on Ethernet, you will need to be connected to the 10G Ethernet port on the Network Access Hub and use an adapter or dongle that supports higher speeds. On Wi-Fi, your speeds are likely to be between 250 Mbps and 500 Mbps
.

Still experiencing decreased speed issues?

If you are still experiencing slow speed issues, skip the wait by filling out a My TELUS Business Support request and we will reach out to you:

Log in to
My TELUS
Find the
Support Requests
card on your
Overview page
by scrolling down past your account(s) tile
Select the
Go to Support Requests
button
- Find the category for which your request will most likely fall under. You can see the various categories and requests
  here
Then, find the applicable form and complete it with the necessary information
Select the
Submit
button

For more detailed information about Business Support Requests, visit: My TELUS Business Support Requests FAQ

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Internet speed test

Understanding your speed test results

Factors that impact your speed test results

How to run a speed test for plans over 300 Mbps

Download and run the Ookla Speedtest app on your fastest/newest computer

What are normal speeds for the Gigabit Internet plan?

What are normal speeds for the 1.5 Gigabit or faster plan?

Still experiencing decreased speed issues?

Upgrade your HSIA speed

Did this article solve your problem?

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