You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Mobile phones and tablet repair for TELUS Business customers

Tips and warranty information for phones, tablets, mobile internet devices and watch devices

Having trouble with your device?

TELUS is here to support you with our self-serve troubleshooting options. Download the
TELUS Device Checkup app
 to get recommendations for common issues or check out our
phone tutorials
 to learn more about your phone’s features.

Repair service options in response to COVID-19

As part of our efforts to safeguard the health and safety of our team members and customers, we have made the decision to temporarily close most of our TELUS corporate locations across the country.

As an active measure to ensure you continue to receive repair service for your TELUS device during this time, we have temporarily updated the repair service process.

Repair option 1
We will continue to support our customers in need of device repair through select TELUS locations. Using the
store locator
, please contact your closest TELUS location first to make sure it is open.

Repair option 2
We are requesting that the following alternate options be considered for device repair if visiting a TELUS location is not possible:

Did this article solve your problem?

Yes
No

Related articles

How to register your brand, campaign and phone numbers with The Campaign Registry (TCR) to enable SMS campaigns

How to troubleshoot unsuccessful brand/campaign registrations and SMS application rejections from the TCR

Learn about new area codes in Canada and view frequently asked questions.

Find answers to common questions about the Pre-authorized Payments Discount program, including how it works and what payment types and plans are eligible.

Information about Easy Roam®, including US or international calling, local calling plan, calling and texting with Easy Roam and removing Easy Roam

Learn about accessibility at TELUS