Frequently Asked Questions (FAQ) about Samsung Galaxy Watch — For TELUS Business customers

Everything you need to know about the new Samsung Galaxy Watch

What do I need to get started with my Samsung Galaxy Watch?

  • A Samsung smartphone. Samsung Galaxy Watch works with Samsung devices (Samsung Galaxy S6 or newer) that are operating on Android 5 OS or higher.

  • The Samsung smartphone must have at least 1.5 GB of total RAM & TELUS VoLTE capable

Plan:
The customer must be part of one of the following:

  1. They must be on an existing TELUS Your Choice, Share Plus or Peace of Mind plan, and add on shareable data

  2. Alternatively they must be on an Unlimited Access Smartwatch Plan

Can I use the Samsung Galaxy Watch across Canada on the TELUS network?

Yes, with amazing coverage and fast, reliable service, you can stay connected across the country with your Samsung Galaxy Watch.

Can I use the cellular services on my Samsung Galaxy Watch when traveling outside of Canada?

No, currently you cannot roam with your Samsung Galaxy Watch. You can continue to use your Samsung Galaxy Watch with Bluetooth enabled while travelling to make and receive calls, and send and receive text messages. Your Samsung smartphone will also continue to function as normal.

Can I use my Samsung Galaxy Watch without my Samsung smartphone nearby?

Yes, if your Samsung Galaxy Watch is connected to a cellular network or Wi-Fi, your watch can do everything that it normally does, even if your Samsung smartphone isn't nearby. Your paired Samsung smartphone must be powered on and connected to Wi-Fi or the TELUS network to send or receive text messages and email.

You can, however, make calls from your Samsung Galaxy Watch even when your Samsung smartphone is turned off.

I already purchased a Samsung Galaxy Watch. How do I activate it with TELUS?

Eligible customers can activate their Samsung Galaxy Watch by following the activation instructions on their Samsung smartphone. They will be prompted to add the plan when they set up their Samsung Galaxy Watch through their Samsung Galaxy Watch app.

Self-serve activation requires customers to have the following:

  1. Access to their My TELUS profile

  2. Manager privileges and authorization to make changes to their account

  3. A Samsung Galaxy Watch

Users will only be able to register for select plans through the self-serve activation process.

If a Business customer experiences difficulty activating their Samsung Galaxy Watch, they will need to call TELUS directly at 1-866-558-2273 or visit a TELUS location to activate their Watch on a Small Business Watch plan. Corporate customers must visit a dealer location or call TELUS directly.

How do I set up my Samsung Galaxy Watch?

  1. Open the
    Galaxy Wearable
    app on your Samsung device to pair your Samsung Galaxy Watch. Follow the on-device instructions to set up your Samsung Galaxy Watch with TELUS

  2. Grant the Galaxy Wearable app the necessary permissions. Review the Galaxy Wearable terms and conditions and select
    Agree

  3. Enter your My TELUS username and password and select
    Continue
    . Review the terms and conditions and select
    Agree

  4. Review the rate plan add-on and select
    Accept

  5. Your Samsung Watch has been successfully connected

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