Registering for My TELUS mobility

Need to see your bill? Have to swap a SIM card? Preparing for a business trip? Do these and many more tasks through your My TELUS profile.

Before you begin
 registration, you will first need:

A valid
email address
Your
account’s

billing postal code
If creating a
Manager profile
:
- Your account number(s)
- Learn how to
  find your TELUS Business account number
If creating a mobility
Member profile
:
- Your
  TELUS mobile phone number
- Note
  : As a mobility customer on My TELUS, you will either be assigned the role of account manager or become an account member. When first registering, managers must use their account number in order to create a profile. If you are a member trying to create a profile that is already associated with a registered email address, you will require the approval of the account manager. Learn more about
  Manager and Member profiles
  .

Simply follow these steps to register for My TELUS online or through the My TELUS app:

Online

Visit
www.telus.com/selfregistration
Provide:
- Your
  email address
- Account Number
  or
  Phone Number
- Postal code
  on the corresponding account
Select
Continue
You may be asked to validate via verification code.
If not, skip to step 5
- Select the
  email or phone number
  where you would like to receive the code
- Choose whether your prefer to receive your verification code via
  text
  ,
  email
  or
  automated phone call
- Select
  Send code
  You will soon receive a text, email or phone call with a 6-digit verification code
- Enter your
  6-digit verification code
- Select
  Submit code
Tip
: If you didn't receive a code, try resending it or selecting a different contact method.
Once your verification code has been entered and we’re confirmed your identity, you’ll be asked to finalize your profile
- Enter your
  first and last name
- Create your
  password.
  A strong password must be at least 8 characters long, including a mix of numbers, lowercase and uppercase letters. It also cannot contain spaces and should avoid using ampersands (“&”)
- Select a
  security question
  and
  give your answer.
  Your security question will be used in case you forget your email or username. Make sure to select a question with an answer you’ll remember
Select
Create account
Once complete, you will see a message confirming your profile has been created
- From here, you can either proceed directly to your
  Overview
  page or continue to link additional TELUS services to manage all your accounts under one profile

My TELUS App

If you do not yet have the app, you can follow these steps to download the My TELUS app
:

Launch the app on your device
Select
Join My TELUS
Follow the instructions to complete the self-serve registration process:
- Enter the
  email address
  to be used
- Enter either the
  phone number
  or
  account number
Select
Continue
Enter the
6-digit verification

code
and select
Submit code
Create your profile
- Enter
  First and last name
- Select a
  Password
  according to the shown criteria
- Select a
  security question and answer
Select
Create Profile

Tip: 
Keychain (iOS) and other similar password manager apps (Android) can be used to help you log in by saving usernames and passwords on your device. This is a function of the device and not a My TELUS feature.

If you are having trouble registering for My TELUS, here are some common reasons and solutions
 to help you.

Still having issues? Contact us
 for further assistance.

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Instructions for adding services or accounts to your My TELUS profile

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Online

My TELUS App

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