: You can determine if your digital box is wireless by looking for the Wi-Fi signal indicator on the front of the box
Video image is pixelated (tiny squares), stops/stutters and image quality does not appear as it should
TV feed freezing or stopping while you are watching it, and are experiencing audio drop-outs to see if your issue is only on one channel. Chances are the problem will be resolved shortly
Similarly, you may encounter coloured bars or a message saying “Programming unavailable.” If this is the case, there is an issue with the channel and programming will resume once the outage is resolved
TV feed freezes or stops and experiencing audio drop-outs
Confirm there are no outages in your area by visiting
If you are trying to watch a recording, try a different digital box
If the recording is also affected, please troubleshoot the connection to the PVR
Note
: Recording will not be able to be recovered, however our On Demand section contains a large selection of shows. You may be able to find the show you missed
Modem, Wireless Access Point (WAP) and wireless digital box
Confirm Wi-Fi is working with a different device
If Wi-Fi is not working, visit please see Internet troubleshooting
Ensure the ethernet cable between the modem and the WAP is tight into the back of both devices
Ethernet cable should be plugged into a LAN (yellow) port on the back of the modem