Reboot your digital set-top box

Follow these steps to restart your Business Optik TV system

: It’s important to reboot your equipment in this specific order.

  1. Once your modem is back online, locate your
    Optik TV digital set-top box (STB)

  2. Disconnect the power cord from the back your digital box

  3. Wait 2 minutes

  4. Reconnect the power cord to the back of your digital box

  5. The digital box will reboot, which may take a few minutes. The box will be ready once both the
    lights are on

  6. Ensure you are able to watch
    Live TV

  7. Move on to any other digital boxes in the location and repeat
    steps 3 - 7
    , as needed

What to do if your digital box is still not working

If the process does not work as expected, please contact a
TELUS Business Representative

Did this article solve your problem?


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