iMessage spam reporting for TELUS Business customers

Learn how to report and identify iMessage spam

How to distinguish an iMessage from an SMS message

The key difference between an iMessage and SMS message is the colour of the text message. An iMessage text appears will appear in a blue bubble, and an SMS text message will appear in a green bubble.

If a suspicious message appears in green, you may need to
report a spam message
, rather than an iMessage.

How to report spam or junk in the Messages app

You can report iMessages that look like spam or junk from the
Messages
app.

If you get an iMessage from someone who's not saved in your contacts, you'll see a message stating that the sender is not in you contact list, and you'll have the option to
Report junk
.

Spam image

Select the
Report junk
link to forward the sender's information and the message to Apple.

Email Apple to report spam or junk

If you don't have iOS 8.3 or later, you can send an email to
[email protected]
with this information:

  • A screenshot of the message.
    Learn how to take a screenshot
    on your iPhone, iPad, iPod touch or
    Mac

  • The email address or phone number that sent the iMessage

  • The date and time that you got the iMessage

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