Group picture and video messaging for TELUS Business customers

Learn about the group picture and video messaging feature—how it works, requirements, compatible devices and how to enable and disable the feature

With group messaging, you can send and receive text, picture or video messages between multiple users in a group conversation.

Note
:

  • Any group message, whether delivered in text or picture, is recognized as a picture and video message

  • Some Android phones may also support group messaging. Check your device user guide to see if group messaging is supported.

How it works

  1. When the sender composes a message, multiple recipients are selected

  2. All of these selected recipients will receive the message
    Note
    : Users who do not have group messaging enabled will receive it as a normal picture and video message. If these users reply, it will only be sent to the original sender.

  3. When any of the recipients with group messaging enabled reply, it will reply to all
    Note
    : If a user does not have the group message functionality reply option, it will only be sent to the original sender.

Eligibility

  • Functionality is enabled between Android and iOS users

  • Group messaging is enabled by default in the
    Hangouts
    app for compatible devices

Compatible devices

Android

  • Compatibility varies by manufacturer and device models (e.g. available on Samsung Galaxy S5 and Samsung Galaxy S7 but not on Samsung Galaxy S6. This is a manufacturer restriction.)

  • Android devices on software version 6.0 and up (Android Marshmallow) that have group messaging capability will have the feature on by default

iPhone

  • Compatible with all models on TELUS network running iOS 9.3 or newer with Carrier Bundle TELUS 24.1 or newer

  • The feature will be introduced and enabled by default with the roll out of next software update

Requirements

  • Picture and video messaging capability must be enabled for all users for group messaging to work

  • All users must have the group message function on their device. See below for instructions

Enable or disable group messaging

Android

  1. Select
    Messaging

  2. Select
    More

  3. Select
    Settings

  4. Select
    More settings

  5. Select
    Multimedia messages

  6. Select
    Group conversation

  7. Turn On or Off

    Note
    : These steps may differ slightly depending on the make, model and software version.

iPhone

  1. Select
    Settings

  2. Select
    Messages

  3. Select
    MMS messaging

  4. Select
    Group message

  5. Turn toggle to On or Off

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