How to get support for your GoCo by TELUS services
Access GoCo portal links and user guides and find out where to get help for technical issues, service changes and billing inquiries.
As part of our ongoing efforts to enhance our operational capabilities and serve you better, we’ve now integrated GoCo services with the full TELUS Business Solutions Suite.
Below, we’ve provided you with all the support resources you’ll need to ensure this transition is as seamless as possible. This includes GoCo portal links and user guides, as well as support channels for any questions or requests surrounding technical issues, changes to your services or billing.
By pairing TELUS’ business products with GoCo services, you’ll benefit from an enhanced customer experience and continue to access the multi-carrier expertise you rely on from GoCo.
Portal links and user guides
GoCo portal links:
Getting portal access:
Portal access is limited to account administrators. If you believe you should have access, please submit a request to your account administrator.
GoCo user guides:
Other resources:
Technical issues with new or existing services
For help with installing a new service:
If you’re experiencing an issue with the installation of a new GoCo service, contact your assigned Project Manager or Customer Success Manager.
For help with existing services:
The quickest way to request technical support for an existing service is to open a case in our
To move, add and disconnect services, or to validate network service is available to an address, contact your Customer Success Manager or Account Manager.
You can also call our toll-free number at
1-877-439-4626
and follow the prompts to make a change request.
To request a technical change to your service, open a case in our
If you have questions about pricing or the products and services listed on your invoice, contact your Customer Success Manager or Account Manager.
You can also call our toll-free number at
1-877-439-4626
and follow the prompts for invoice inquiries.
For questions about anything payment related:
Call our toll-free number at
1-877-439-4626
if you have questions about the following: incorrect or double charges, making one-time credit card payments, changing your payment method, arranging a payment, missing a payment or requesting a refund.
For details on available payment methods and instructions on how to pay your invoice, refer to the payment instructions included in your most recent invoice.