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Cancel an account or service
How to make a request to cancel an account or a service
If you wish to proceed with an account or service cancellation, the fastest and easiest way is to do so by logging into your
profile and filling out a
Business Service Request to that intent
You can learn more in our
Business Service Request FAQ
You can also
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Reset your Personal Identification Number (PIN)
Forgot your account PIN? No worries! You can reset it on My TELUS anytime.
Change your billing address
Learn how to change your TELUS Mobility or TELUS Business billing address using My TELUS.
Set up pre-authorized payments with My TELUS Bill Analyzer
Learn how to configure pre-authorized payments through Bill Analyzer
Add a credit card or bank account in My TELUS Bill Analyzer
Learn how to add a credit card or bank account to My TELUS Bill Analyzer to pay your monthly bill
Learn about accessibility at TELUS