Network Reference Guide - TELUS Business Connect

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## Internet Requirements

### Table 2. End-to-End Network Path Performance Requirements
<table><tr><td>__Network Property__</td><td>__Requirement__</td></tr><tr><td>__Link Capacity__</td><td>Each link in the end-to-end path must have symmetric (bidirectional) capacity which is larger than the maximum number of simultaneous calls plus capacity added for other types of non-real-time traffic and growth (Tables T.2 &amp; T.3)</td></tr><tr><td>__Delay__</td><td>&lt; 150 ms (of one way latency)*</td></tr><tr><td>__Packet Loss__</td><td>&lt; 1%</td></tr><tr><td>__Jitter__</td><td>&lt; 30 ms</td></tr></table>

## Bandwidth - Hard Phones and VoIP Apps

### Table T.2 - Business Connect Desk, Conference and Cordless Phone and VoIP App - Transmit and Receive Bandwidth

<table><tr><td>__Endpoint__</td><td>__Codec__</td><td>__Transmit and Receive Bandwidth (Kbps)__</td></tr><tr><td>__Desk phone and IP Conference phone__</td><td>G.711</td><td>87</td></tr><tr><td>&amp;nbsp;</td><td>G.729</td><td>31</td></tr><tr><td>&amp;nbsp;</td><td>G.722</td><td>87</td></tr><tr><td>&amp;nbsp;</td><td>Opus</td><td>60 - 80</td></tr><tr><td>&amp;nbsp;</td><td>Video*</td><td>616</td></tr><tr><td>__Desktop or mobile VoIP App component__</td><td>Opus</td><td>60 - 80</td></tr></table>

## Bandwidth - Business Connect Video

### Table T.3 - Business Connect Video - Transmit and Receive Bandwidth

<table><tr><td>__Use Case__</td><td>__Transmit Bandwidth (Kbps)__</td><td>__Receive Bandwidth (Kbps)__</td></tr><tr><td>__Group video conference call (&gt;10 participants)__</td><td>1750</td><td>4000</td></tr><tr><td>__Group video conference call (3-10 participants)__</td><td>2250</td><td>6100</td></tr><tr><td>__2-party video call__</td><td>3550</td><td>2090</td></tr><tr><td>__Group audio-only conference call__</td><td>70 - 100</td><td>70 - 100</td></tr></table>

## Business Connect IP Supernets
__Test Server__ (does not de-prioritize pings): __199.255.120.184__

### Table 3. Business Connect IP Supernets

<table><tr><td>66.81.240.0/20</td></tr><tr><td>80.81.128.0/20</td></tr><tr><td>103.44.68.0/22</td></tr><tr><td>104.245.56.0/21</td></tr><tr><td>185.23.248.0/22</td></tr><tr><td>192.209.24.0/21</td></tr><tr><td>199.68.212.0/22</td></tr><tr><td>199.255.120.0/22</td></tr><tr><td>208.87.40.0/22</td></tr></table>

## Functions to Disable

### Table 4. Functions which may impair SIP signaling and/or RTP media traffic

<table><tr><td>__Layer__</td><td>__Function__</td></tr><tr><td>__Application__</td><td>• SIP Application Layer Gateway (SIP ALG), also referred to as SIP Transformations</td></tr><tr><td>&amp;nbsp;</td><td>• Deep Packet Inspection (DPI)</td></tr><tr><td>&amp;nbsp;</td><td>• Application Layer Access Control</td></tr><tr><td>&amp;nbsp;</td><td>• Stateful Packet Inspection (SPI), also called Dynamic Packet Filtering</td></tr><tr><td>&amp;nbsp;</td><td>• Intrusion Detection/Intrusion Prevention System (IDS/IPS)</td></tr><tr><td>&amp;nbsp;</td><td>• Web Proxy operation</td></tr><tr><td>&amp;nbsp;</td><td>• WAN Acceleration</td></tr><tr><td>__Transport__</td><td>• Port filtering</td></tr><tr><td>__IP__</td><td>• Packet-by-packet load balancing across multiple Service Providers links</td></tr><tr><td>__IP &amp; Data Link__</td><td>• Auto-QoS, when used in combination with Polycom/Poly phones</td></tr><tr><td>&amp;nbsp;</td><td>• Dynamic ARP Inspection</td></tr><tr><td>__Physical__</td><td>• Energy Efficient Ethernet (a.k.a. Green Ethernet)</td></tr><tr><td>&amp;nbsp;</td><td>• Satellite (Ethernet over microwave) network connections</td></tr></table>

## Domains to Whitelist

### Table 5. Whitelisting of Domains and IP Addresses

<table><tr><td>__Purpose__</td><td>__Cloud Service__</td><td>__Domain Name / IP Address (To be whitelisted)__</td><td>__Destination Ports (To be whitelisted)__</td></tr><tr><td>__Business Connect Website__</td><td>Information &amp; Support</td><td>www.telus.com/businessconnect www.telus.com/business/support/topic/phone/ &amp;nbsp; business-connect-voip</td><td>TCP\443</td></tr><tr><td>__Voice Manager (Online Portal)__</td><td>Login Page</td><td>voicemanager.businessconnect.telus.com</td><td>TCP\443</td></tr><tr><td>__Analytics__</td><td>Dashboard</td><td>analytics.businessconnect.telus.com &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; 35.190.70.192</td><td>TCP\443</td></tr><tr><td>__Softphone Archiver__</td><td>Secure File Transfer</td><td>For archiving to an enterprise SFTP server, the following SFTP client IP addresses in the Business Connect cloud need to be whitelisted:</td><td>TCP\22</td></tr><tr><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>34.225.218.68, 34.226.29.169, 34.234.210.244, 34.236.210.8, 34.239.13.99, 35.172.123.110, 52.87.7.127, 54.80.51.95</td><td>&amp;nbsp;</td></tr><tr><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>Any of these IP addresses may dynamically be selected by the Business Connect SFTP client to connect to an enterprise SFTP server.</td><td>&amp;nbsp;</td></tr><tr><td>__Business Connect App__</td><td>App</td><td>app.businessconnect.telus.com</td><td>TCP\443</td></tr><tr><td>__Business Connect Video__</td><td>Login Page</td><td>video.businessconnect.telus.com</td><td>See Table B.6 - TCP\443</td></tr><tr><td>__Desktop Softphone Application &amp; Mobile Application__</td><td>Presence Status, Call Log Notifications, and Voicemail notifications</td><td>.pubnub.com*</td><td>TCP\443</td></tr><tr><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>.pubnub.net*</td><td>&amp;nbsp;</td></tr><tr><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>.pndsn.com*</td><td>&amp;nbsp;</td></tr><tr><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>ringcentral.pubnubapi.com (for newer endpoint versions)</td><td>&amp;nbsp;</td></tr><tr><td>__Google Chrome Extension__</td><td>Login Page</td><td>account.google.com</td><td>TCP\443</td></tr><tr><td>&amp;nbsp;</td><td>Chrome APIs for plugin</td><td>apis.google.com</td><td>&amp;nbsp;</td></tr><tr><td>&amp;nbsp;</td><td>Fonts used by Google Chrome</td><td>fonts.gstatic.com</td><td>&amp;nbsp;</td></tr><tr><td>__SIP Proxy Server__</td><td>SIP Registration</td><td>.ringcentral.com*</td><td>&amp;nbsp;</td></tr><tr><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>If the proxy/firewall server cannot handle wildcards, then use the signaling ports TCP\5090-5099 and media ports UDP\20000-64999 in combination with the supernets indicated in Table 3</td><td>&amp;nbsp;</td></tr><tr><td>__Soft Clients__</td><td>Software and Provisioning</td><td>.cloudfront.net*</td><td>TCP\443</td></tr><tr><td>__Polycom/Poly Desk Phones and Conference Phones__</td><td>Provisioning</td><td>pp.ringcentral.com</td><td>TCP\443</td></tr><tr><td>&amp;nbsp;</td><td>Firmware Update</td><td>pp.s3.ringcentral.com</td><td>&amp;nbsp;</td></tr><tr><td>__Cisco Desk Phones__</td><td>Provisioning and firmware update</td><td>cp.ringcentral.com</td><td>TCP\443</td></tr><tr><td>__Yealink Desk Phones__</td><td>Provisioning and firmware update</td><td>yp.ringcentral.com</td><td>TCP\443</td></tr></table>

## DSCP Values & Traffic Shaping

### Table 6. Traffic Types and Classification

<table><tr><td>__Traffic Class__</td><td>__CoS Decimal Value (Layer 2)__</td><td>__DSCP Decimal Value (Layer 3)__</td><td>__Name (Layer 3)__</td><td>__Drop Probability (Layer 3)__</td></tr><tr><td>__VoIP Media - Real Time__</td><td>5</td><td>46</td><td>EF</td><td>N/A</td></tr><tr><td>__Video Media - Real Time__</td><td>4</td><td>34</td><td>AF41</td><td>Low</td></tr><tr><td>__SIP__</td><td>3</td><td>26</td><td>AF31</td><td>Low</td></tr><tr><td>__Transactional:__</td><td>2</td><td>18</td><td>AF21</td><td>Low</td></tr><tr><td>• Network Time Service</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td></tr><tr><td>• Mobile App Data Sync</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td></tr><tr><td>• LDAP Directory Service</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td></tr><tr><td>__Best Effort: Phone Provisioning and firmware update__</td><td>0</td><td>0</td><td>BE</td><td>Undetermined</td></tr></table>

### Table 7. Traffic Types and Classification

<table><tr><td>__Traffic Class__</td><td>__CoS Decimal Value (Layer 2)__</td><td>__DSCP Decimal Value (Layer 3)__</td><td>__Name (Layer 3)__</td><td>__Drop Probability (Layer 3)__</td></tr><tr><td>__VoIP Media - Real Time__</td><td>5</td><td>46</td><td>EF</td><td>N/A</td></tr><tr><td>__Video Media - Real Time SIP__</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td></tr><tr><td>__Transactional:__</td><td>0</td><td>0</td><td>BE</td><td>Undetermined</td></tr><tr><td>• Network Time Service</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td></tr><tr><td>• Mobile App Data Sync</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td></tr><tr><td>• LDAP Directory Service</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td></tr><tr><td>• Best Effort: Phone Provisioning and firmware update</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>&amp;nbsp;</td></tr></table>

## Port Ranges & Protocols

### Table B.1 -  Desk, Conference and Cordless Phone

<table><tr><td>__Traffic Type__</td><td>__Application Protocol__</td><td>__Destination Ports__</td></tr><tr><td>__Media__</td><td>RTP</td><td>UDP\20000-64999</td></tr><tr><td>__Media - Secured__</td><td>SRTP</td><td>UDP\20000-64999</td></tr><tr><td>__Signaling__</td><td>SIP</td><td>TCP\5090, TCP\5099**, UDP\5090</td></tr><tr><td>__Signaling - Secured__</td><td>SIP/TLS</td><td>TCP\5096, TCP\5098**</td></tr><tr><td>__Network Time Service__</td><td>NTP</td><td>UDP\123</td></tr><tr><td>__LDAP Directory Service__</td><td>LDAP/(TLS/SSL)</td><td>TCP\636</td></tr><tr><td>__Provisioning__</td><td>HTTP and HTTPS</td><td>TCP\443</td></tr></table>

** Ports 5098 and 5099 only need to be opened for Busy Lamp Appearance when [__line sharing__](https://www.ringcentral.com/office/features/line-sharing/overview.html "RingCentral Line Sharing") is used.

### Table B.2 - Desktop Softphone Application

<table><tr><td>__Traffic Type__</td><td>__Application Protocol__</td><td>__Destination Ports__</td></tr><tr><td>__Media__</td><td>RTP</td><td>UDP\20000-64999</td></tr><tr><td>__Media - Secured__</td><td>SRTP</td><td>UDP\20000-64999</td></tr><tr><td>__Signaling__</td><td>SIP</td><td>TCP\5091</td></tr><tr><td>__Signaling - Secured__</td><td>SIP/TLS</td><td>TCP\5097</td></tr><tr><td>__LDAP Directory Service__</td><td>LDAP/(TLS/SSL)</td><td>TCP\636</td></tr><tr><td>__Provisioning and Presence Status__</td><td>HTTP and HTTPS</td><td>TCP\80 and TCP\443</td></tr></table>

### Table B.3 - iOS and Android Mobile Phone Application (on Wi-Fi Network)
The following is the specific ports usage, but it's recommended to open the port range 5090-5099 for UDP/TCP/TLS because new ports may be added and some ports configuration may be changed within this range.

<table><tr><td>__Traffic Type__</td><td>__Application Protocol__</td><td>__Destination Ports__</td></tr><tr><td>__Media__</td><td>RTP</td><td>UDP\20000-64999</td></tr><tr><td>__Media - Secured__</td><td>SRTP</td><td>UDP\20000-64999</td></tr><tr><td>__Signaling__</td><td>SIP</td><td>UDP\5090 and UDP\5091</td></tr><tr><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>TCP\5090 and TCP\5091</td></tr><tr><td>__Signaling (IPv6 client)__</td><td>SIP/WSS/TLS</td><td>TCP\5090-5098</td></tr><tr><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>TCP\8085-8090</td></tr><tr><td>__Signaling - Secured__</td><td>SIP/WSS/TLS</td><td>TCP\5097</td></tr><tr><td>&amp;nbsp;</td><td>&amp;nbsp;</td><td>TCP\8085-8090</td></tr><tr><td>__Mobile App Data Sync with Business Connect backend (e.g., call log info, presence, and voicemails)__</td><td>HTTPS</td><td>TCP\443</td></tr><tr><td>__LDAP Directory Service__</td><td>LDAP</td><td>TCP\636</td></tr><tr><td>__Provisioning and Presence Status__</td><td>HTTP and HTTPS</td><td>TCP\80 and TCP\443</td></tr></table>

### Table B.5 - WebRTC Telephony (Chrome Extension, Business Connect PC App)

<table><tr><td>__Traffic Type__</td><td>__Application Protocol__</td><td>__Destination Ports__</td></tr><tr><td>__Media__</td><td>&amp;nbsp;</td><td>UDP\20000-64999</td></tr><tr><td>__Signaling__</td><td>&amp;nbsp;</td><td>TCP\8083</td></tr><tr><td>__LDAP Directory Service__</td><td>LDAP/TLS</td><td>TCP\636 and TCP\3269</td></tr><tr><td>__Presence Status__</td><td>&amp;nbsp;</td><td>TCP\6182</td></tr><tr><td>__Access Control__</td><td>STUN</td><td>UDP\19302</td></tr></table>

### Table B.6 - Business Connect Video - Desktop Client and Chrome Browser

<table><tr><td>__Traffic Type__</td><td>__Application Protocol__</td><td>__Destination Ports__</td></tr><tr><td>__Media - Secured__</td><td>SRTP</td><td>UDP\10000-19999 (default)</td></tr><tr><td>&amp;nbsp;</td><td>SRTP</td><td>TCP\443 (if UDP is not available)</td></tr><tr><td>__Signaling - Secured__</td><td>HTTPS/WSS/TLS</td><td>TCP\443</td></tr></table>


Network Reference Guide - TELUS Business Connect / SEO

Learn about internet requirements, bandwidths used, and more in our TELUS Business Connect Network Reference Guide.