Boost Wi-Fi 6 for TELUS Business customers

Learn more about TELUS Boost Wi-Fi 6 and find answers to common Wi-Fi questions.

Boost Wi-Fi 6 is a complimentary networking hardware appliance that adds Wi-Fi capability to the existing High Speed Internet Access (HSIA) wireline network.

Boost Wi-Fi 6 is provided as a Wireless Access Point (WAP) for most Fibre Internet 1.5G or XGS internet customers.

Understanding Wi-Fi networks

Wi-Fi frequency bands: 2.4 GHz vs 5 GHz explained

Criteria	2.4 GHz	5 GHz
Coverage	Range (Coverage) Coverage at longer range / larger area of your business Penetrates better through solid objects such as walls.	Bandwidth (Speed) Coverage at shorter range / smaller area of your business Faster speeds due to less congestion than 2.4 GHz.
Interference	More susceptible to interference from microwaves, cordless phones and neighbouring Wi-Fi.	Less susceptible to interference than 2.4GHz. Ideal for units with interference from neighbouring Wi-Fi.
Type of usage	Most bluetooth & camera use this band. To cover larger areas & obtain extended range. Email, instant messaging, web browsing, cloud-based software.	Carries more data & faster for data transmission Use this band if you’re looking for excellent Wi-Fi speed performance** Streaming security video, file sharing, backing up data to the cloud, POS.

Wi-Fi 6 technology: Features and advantages

What are the technical specifications of the TELUS Boost Wi-Fi 6?

How to improve Business Wi-Fi speed and performance

How your personal device affects Wi-Fi performance

Even though you may subscribe to a high speed TELUS Internet plan, your Wi-Fi device may only achieve a portion of the maximum speed of your plan.

Newer or higher-end devices are more likely to outperform older or lower-end devices. Since not all devices are created equal, you might notice that some of your devices perform faster when connected to your Wi-Fi network.

Wi-Fi speeds may be slower on older devices, such as early generation smartphones, tablets and iPads. These same devices may also be impacting the performance of your whole Wi-Fi network, slowing down other devices in your home. All Wi-Fi devices have to communicate with your modem, the legacy devices communicates slowly with the modem and every other device will have to wait longer until this device finishes thus slowing the experience on the newer devices.

Understanding the capabilities of your devices

Wi-Fi can propagate on 2 different frequency bands: 2.4GHz and 5GHz. Wi-Fi on 2.4GHz travels farther but slower than 5GHz. Older devices mostly operate on 2.4GHz band, while newer devices operate on either 2.4GHz or 5GHz. If a device is capable of 2.4GHz and 5GHz, this is considered a dual band device. Boost Wi-Fi 6 is tri-band with one 2.4GHz 4x4 antenna and two 5GHz 4x4 antennas. Use 2.4 GHz to cover a larger area. Use 5GHz to cover a smaller area but obtain faster Wi-Fi speed.

What are the factors that affect Wi-Fi?

The strength of your Wi-Fi signal can be impacted by a range of factors, including:

Interference from radio devices
Wi-Fi interference
Bandwidth sharing
The specification of your device
The size and building material of your business space such as exterior walls, concrete and brick.

Wi-Fi interference

Some devices may cause interference with your Wi-Fi signal if they are within close proximity to your modem. If possible, try removing or turning off the sources of potential interference. Try to relocate the following away from your modem and Wi-Fi devices:

Wireless security cameras
Cordless telephone base stations
Microwaves
Wireless speaker systems
Certain monitors and LCD displays.

To improve performance, try moving those devices away from your modem. If the interference persists, contact the device manufacturer for additional troubleshooting.

Basic troubleshooting tips

Try the these initial steps to see if your performance improves before progressing:

Disconnect and reconnect
to your Wi-Fi on your devices
Wi-Fi speeds may be slower on older devices, such as early generation smartphones, tablets and iPads. These same devices may also be impacting the performance of your whole Wi-Fi network, slowing down other devices
If you are operating older devices consider disconnecting these devices when not in use or upgrading these devices.
Restart your Internet modem
. This will prompt the modem to find the optimal signal to use for your situation.
Restarting or resetting your modem may only provide a temporary fix to your problem. If you find the issue reoccurs, contact us in order for us to find and fix the root cause of the problem.

How to improve Wi-Fi performance

With your devices:

Factors that impact Wi-Fi speed	Ways to improve
Wi-Fi band that you are connected to	Change the Wi-Fi band 2.4 GHz or 5 GHz
Distance is far from your modem or wireless access point	Move modem or wireless access point
Distance is far from your modem	Add wireless access point
Large number of devices using Wi-Fi at the same time	Disconnect inactive Wi-Fi devices or connect them by ethernet

With your Wi-Fi:

Factors that impact Wi-Fi speed	Ways to improve
Wi-Fi band that you are connected to	Change the Wi-Fi band 2.4 GHz or 5 GHz
Distance is far from your modem or wireless access point	Move modem or wireless access point
Distance is far from your modem	Add wireless access point
Large number of devices using Wi-Fi at the same time	Disconnect inactive Wi-Fi devices or connect them by ethernet
Low speed plan	Upgrade to a higher speed plan
Interference from nearby electronic devices	Avoid using your devices near microwaves or cordless phone stations

Upgrade your TELUS Fibre 1.5G Connection

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Boost Wi-Fi 6 for TELUS Business customers

Understanding Wi-Fi networks

Wi-Fi frequency bands: 2.4 GHz vs 5 GHz explained

**The GHz range of a wireless device doesn’t determine the maximum speed of the Wi-Fi. Consideration must be made for the environment in which the network is set up, along with the internet speed plan subscribed and the capability of devices used.

Wi-Fi 6 technology: Features and advantages

What are the technical specifications of the TELUS Boost Wi-Fi 6?

PureFibre Wi-Fi - Technical specifications

How to improve Business Wi-Fi speed and performance

How your personal device affects Wi-Fi performance

Understanding the capabilities of your devices

What are the factors that affect Wi-Fi?

Wi-Fi interference

Basic troubleshooting tips

How to improve Wi-Fi performance

With your devices:

With your Wi-Fi:

Upgrade your TELUS Fibre 1.5G Connection

Did this article solve your problem?

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