You're currently in Business Support. For help with a consumer service, visit our

newNotificationBanner

Troubleshooting for TELUS Business customers: Internet light is off (Actiontec T3200M)

![](//images.ctfassets.net/9mt4r6ro1ay9/7bd6s5SUU0oIYSOgWe0qei/1461c0f36a3aca94093103046aa396f0/17_01630-T3200-InterOff_WiFiGreen__1_.jpg)

Try the following steps:

**Pro tip**: _Ensure your power supply is firmly connected to your modem_

  1. Check your modem is at the same location where your TELUS technician installed it 
        * If it has been moved, put it back in its original location 
  2. Check your modem is set up correctly and looks like this: [img src="//images.ctfassets.net/9mt4r6ro1ay9/3zhdSMSSJqiyyK0aAi46ws/afc3d54a714d896b29d5be97232595fa/VertHoriz.png" alt="hello" caption="1) Power 2) WAN port 3) LAN ports"]  
**Pro Tip**: _Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port._
  3. [ Restart your modem](https://www.telus.com/en/business/support/article/restart-your-modem)
  4. Check there are no [service outages](https://www.telus.com/en/business/status) in your area 

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.

All of the devices at work cannot connect to the Internet.

Internet light is off (Actiontec T3200M)

17 01630-T3200-InterOff WiFiGreen (1)

Troubleshooting for TELUS Business customers: Internet and Wi-Fi lights are on (Actiontec T3200M)

![](//images.ctfassets.net/9mt4r6ro1ay9/2JdG6BZhG0EQ4IAIGyw0cC/215f94ffee5643f7cc695f726f5c3be8/17_01630-T3200-Blink.gif)

Your modem is operating normally when both lights are on. Try the following steps:

  1. Check other devices in the building are not transferring large files and consuming your bandwidth 
  2. Turn off devices not in use to prevent them from using up all the bandwidth 
  3. Restart your device 
  4. [Restart your modem](https://www.telus.com/en/business/support/article/restart-your-modem)

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


When both the Internet and Wi-Fi lights are on, your modem is operating normally.

Internet and Wi-Fi lights are on (Actiontec T3200M)

17 01630-T3200-Blink

Troubleshooting for TELUS Business customers: Internet light is red/orange (Actiontec T3200M)

![](//images.ctfassets.net/9mt4r6ro1ay9/3wq7mfx40owCm0U8gwiSAG/ab41ac9e47775a5a76a27c6ab94238e4/17_01630-T3200-InternetRed__1_.jpg)

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes, [restart your modem](https://www.telus.com/en/business/support/article/restart-your-modem) 
  2. If restarting your modem does not rectify the issue, [reset your modem](https://www.telus.com/en/business/support/article/reset-your-actiontec-t3200m-modem): 
        * With a pin or a needle, press the **Reset** button on the back of the modem for 30 seconds or until the lights on the front of the modem turn off

Resetting your modem will remove your customized Wi-Fi network name and password. You will have to reconnect devices to the [default network](https://www.telus.com/en/business/support/article/retrieve-your-wifi-password-t3200m) or [reset your network name and password](https://www.telus.com/en/business/support/article/modifier-le-mot-de-passe-wifi-actiontec-t3200m).

__Note__ : Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


All of the devices at work cannot connect to the Internet

Internet light is red/orange (Actiontec T3200M)

17 01630-T3200-InternetRed (1)

Troubleshooting for TELUS Business customers: Internet light is green / Wi-Fi light is off (Actiontec T3200M)

![](//images.ctfassets.net/9mt4r6ro1ay9/3RnVl1kPRYyka4OgQsWo4O/ba98f6f27a08f61e4a03abf2f2638988/17_01630-T3200-InterGreen_WiFiOff__1_.jpg)

Try the following steps:

  1. [Restart your modem](https://www.telus.com/en/business/support/article/restart-your-modem). 
  2. Once internet light is on, check Wi-Fi light. 
        * If it is still off, [reset](https://www.telus.com/en/business/support/article/reset-your-actiontec-t3200m-modem) your modem. 
  3. If your internet is working, you should see the default Wi-Fi network name listed on your device. 

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the [default network](https://www.telus.com/en/business/support/article/retrieve-your-wifi-password-t3200m) or reset your [anchorTargetBlank linkName="network name and password" href="https://www.telus.com/en/support/article/change-your-wi-fi-networks-name-and-password"].

__Note__: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


 Follow the applicable troubleshooting steps.

Internet light is green / Wi-Fi light is off (Actiontec T3200M)

17 01630-T3200-InterGreen WiFiOff (1)

Interstitial / All my devices cannot connect to the internet (Actiontec T3200M) / SEO

Lear how to identify your Actiontec T3200M modem's Internet and Wi-Fi light status to help resolve internet connectivity issues.

All devices cannot connect to the internet (Actiontec T3200M) | Support | TELUS Business

Locate your modem, note which lights are illuminated on it, and follow the related troubleshooting steps.

All my devices cannot connect to the internet (Actiontec T3200M)

T3200 modem-V2

Troubleshooting for TELUS Business customers: Internet light is off (Actiontec V1000H / V2000H)

![](//images.ctfassets.net/9mt4r6ro1ay9/2blJX0x9QUkCwykqgmmqWW/d70ce236b0114a13a0db47e32df3a9c4/17_01630-V1000-InterOff.jpg)

Try the following steps:

**Pro tip**: _ensure your power supply is firmly connected to your modem._

  1. Check your modem is at the same location where your TELUS technician installed it. 
        * If it has been moved, put it back in its original location 
  2. Check your modem is set up correctly and looks like this:  
[img src="//images.ctfassets.net/9mt4r6ro1ay9/3zhdSMSSJqiyyK0aAi46ws/afc3d54a714d896b29d5be97232595fa/VertHoriz.png" alt="hello" caption="1) Power 2) WAN port 3) LAN ports"]  
**Pro Tip**: _Check whether DSL or WAN light is on, (only one should be). If both are on, remove the cable from the WAN port._
  3. [ Restart your modem](https://www.telus.com/en/business/support/article/restart-your-modem). 
  4. Check there are no [service outages](https://www.telus.com/en/business/status) in your area. 

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.

Internet light is off (Actiontec V1000H / V2000H)

17 01630-V1000-Interoff

Troubleshooting for TELUS Business customers: Internet and Wi-Fi lights are on (Actiontec V1000H/V2000H)

![](//images.ctfassets.net/9mt4r6ro1ay9/2s1Bbfx7AgqI26Eweu2w2e/552f4c3c128b97247a97c4628d274ef9/17_01630-V1000-Blink.gif)

Your modem is operating normally when both lights are on. Try the following steps:

  1. Check other devices in the building are not transferring large files and consuming your bandwidth. 
  2. Turn off devices not in use to prevent them from using up all the bandwidth. 
  3. Restart your device. 
  4. [anchorTargetBlank linkName="Restart your modem." href="https://www.telus.com/en/support/article/restart-actiontec-modem"]

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


Internet and Wi-Fi lights are on (Actiontec V1000H/V2000H)

17 01630-V1000-Blink

Troubleshooting for TELUS Business customers: Power light is red (Actiontec V1000H/V2000H)

![](//images.ctfassets.net/9mt4r6ro1ay9/myJym7WHgkU6SymQaMSyk/c9258a05c1e2904b95725d80928be08a/17_01630-V1000-PowerRed.jpg)

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes, [anchorTargetBlank linkName="restart your modem" href="https://www.telus.com/en/support/article/restart-actiontec-modem"].
  2. If restarting your modem does not rectify the issue, factory [anchorTargetBlank linkName="reset your modem" href="https://www.telus.com/en/support/article/reset-actiontec-v1000h-modem"].
        * With a pin or a needle, press the **Reset** button on the back of the modem for 30 seconds or until the lights turn off on the front 

Resetting your modem will remove your customized Wi-Fi network name and password. You will have to reconnect devices to the [anchorTargetBlank linkName="default network" href="https://www.telus.com/en/support/article/retrieve-your-wifi-password-actiontec-v1000h-or-v2000h"] or reset your [anchorTargetBlank linkName="network name and password" href="https://www.telus.com/en/support/article/change-your-wifi-networks-name-and-password-my-telus"].

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


All of my devices at work cannot connect to the Internet.

Power light is red (Actiontec V1000H/V2000H)

17 01630-V1000-Powerred

Troubleshooting for TELUS Business customers: Internet light is green / Wi-Fi light is off (Actiontec V1000H/V2000H)

![](//images.ctfassets.net/9mt4r6ro1ay9/bQbEKP4JriwqacGwmMgGQ/2f469ca0e71bfa7b2a2f54ddaf2a7105/17_01630-V1000-WirelessOff.jpg)

This means your Wi-Fi is disabled on your modem. Try the following steps:

  1. [anchorTargetBlank linkName="Restart your modem" href="https://www.telus.com/en/support/article/restart-actiontec-modem"].
  2. Once internet light is on, check the wireless light. 
        * If it is still off, [anchorTargetBlank linkName="reset your modem" href="https://www.telus.com/en/support/article/reset-actiontec-v1000h-modem"].
  3. Check if you are able to see the default Wi-Fi network name listed on your device.

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the [anchorTargetBlank linkName="default network" href="https://www.telus.com/en/support/article/retrieve-your-wifi-password-actiontec-v1000h-or-v2000h"] or reset your [anchorTargetBlank linkName="network name and password" href="https://www.telus.com/en/support/article/change-your-wifi-networks-name-and-password-my-telus"].

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


Internet light is green / Wi-Fi light is off (Actiontec V1000H/V2000H)

17 01630-V1000-Wirelessoff

Interstitial / All my devices cannot connect to the Internet (Actiontec V1000H / V2000H) / SEO

Learn how to identify your Actiontec V1000H / V2000H modem's Internet and Wi-Fi light status to help resolve internet connectivity issues.

All devices cannot connect to the internet (Actiontec V1000H / V2000H) | Support | TELUS Business

Verify which lights you see on your modem and follow the related troubleshooting steps.

All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)

The front of the Actiontec V1000H/V2000H modem.

Actiontec V1000H/V2000H modem

Troubleshooting for TELUS Business customers: Internet light is off (Actiontec T1200H / T2200H)

![](//images.ctfassets.net/9mt4r6ro1ay9/2t1t9M5CEgswkIGGGqU8ea/6a95c970a0df8a6289627b47cfaa107e/17_01630-T1200H-InterOff.jpg)

Try the following steps:

**Pro tip**: Ensure your power supply is firmly connected to your modem.

  1. Check your modem is at the same location where your TELUS technician installed it.
    - If it has been moved, put it back in its original location. 
  2. Check your modem is set up correctly and looks like this:  
[img src="//images.ctfassets.net/9mt4r6ro1ay9/3zhdSMSSJqiyyK0aAi46ws/afc3d54a714d896b29d5be97232595fa/VertHoriz.png" alt="hello" caption="1) Power 2) WAN port 3) LAN ports"] 
**Pro Tip**: _Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port._
  3. [Restart your modem](https://www.telus.com/en/business/support/article/restart-your-modem). 
  4. Check there are no [service outages](https://www.telus.com/en/business/status) in your area.

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.

Internet light is off (Actiontec T1200H / T2200H)

17 01630-T1200H-Interoff

Troubleshooting for TELUS Business customers: Internet and Wi-Fi lights are on (Actiontec T1200H / T2200H)

![](//images.ctfassets.net/9mt4r6ro1ay9/6sEKUDEzqoUuGO6wMUeI2E/5a09519e2a43c1751d3f415242f4f9d0/17_01630-T1200H-Blink.gif)

Your modem is operating normally when both lights are on. Try the following steps:

  1. Check other devices in the building are not transferring large files and consuming your bandwidth. 
  2. Turn off devices not in use to prevent them from using up all the bandwidth. 
  3. Restart your device. 
  4. [Restart your modem](https://www.telus.com/en/business/support/article/restart-your-actiontec-t1200ht2200h-modem).  

__Note__: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


Internet and Wi-Fi lights are on (Actiontec T1200H / T2200H)

17 01630-T1200H-Blink

Troubleshooting for TELUS Business customers: Power light is red (Actiontec T1200H / T2200H)

![](//images.ctfassets.net/9mt4r6ro1ay9/3mH8pZXvuUAE0oi68c8U4S/588f32be57974cba4e690dcfae49734d/17_01630-T1200H-PowerRed.jpg)

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes, [restart your modem](https://www.telus.com/en/business/support/article/restart-your-actiontec-t1200ht2200h-modem). 
  2. If restarting your modem does not rectify the issue, [reset your modem](https://www.telus.com/en/business/support/article/reset-actiontec-t12002200h-modem): 
        * With a pin or a needle, press the **Reset** button on the back of the modem for 30 seconds or until the lights turn off on the front. 

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the [default network](https://www.telus.com/en/business/support/article/retrieve-your-wifi-password-actiontec-t1200h-or-t2200h) or reset your [anchorTargetBlank linkName="network name and password" href="https://www.telus.com/en/support/article/change-your-wifi-networks-name-and-password-my-telus"].

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


All of my devices at work cannot connect to the Internet

Power light is red (Actiontec T1200H / T2200H)

17 01630-T1200H-Powerred

Troubleshooting for TELUS Business customers: Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H)

![](//images.ctfassets.net/9mt4r6ro1ay9/4x44hLUyP6KoCioCowO4Qa/b20427d7d3415fd08225f2eb8ee69517/17_01630-T1200H-WirelessOff.jpg)

Try the following steps:

  1. [ Restart your modem](https://www.telus.com/en/business/support/article/restart-your-actiontec-t1200ht2200h-modem).
  2. Once internet light is on, check wireless light. 
        * If still off, [reset your modem](https://www.telus.com/en/business/support/article/reset-actiontec-t12002200h-modem).
  3. Check if you are able to see the default Wi-Fi network name listed on your device.

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the [default network](https://www.telus.com/en/business/support/article/retrieve-your-wifi-password-actiontec-t1200h-or-t2200h) or [reset your network name and password](https://www.telus.com/en/business/support/interstitial/change-your-wi-fi-networks-name-and-password).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.

Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H)

17 01630-T1200H-Wirelessoff

Interstitial / All my devices cannot connect to the Internet (Actiontec T1200H / T2200H) / SEO

Learn how to identify your Actiontec T1200H / T2200H modem's Internet and Wi-Fi light status to help resolve internet connectivity issues.

All devices cannot connect to the internet (Actiontec T1200H / T2200H) | Support | TELUS Business

All my devices cannot connect to the Internet (Actiontec T1200H / T2200H)

A front view of the Actiontec T1200H-T2200H modem is shown with its twin antennae raised.

Actiontec T1200H-T2200H (672x450)

Troubleshooting for TELUS Business customers: Internet light is off (ZyXEL VGS - 1432)

##  Internet light is off

![](//images.ctfassets.net/9mt4r6ro1ay9/GKaQzw52y24SiS0eeyKWu/8c51cf53e5524cfa98245de9e6e04252/17_01630-Zyxel-InterOff.jpg)

Try the following steps:

**Pro tip**: _ensure your power supply is firmly connected to your modem_

  1. Check your modem is at the same location where your TELUS technician installed it
        * If it has been moved, put it back in its original location 
  2. Check your modem is set up correctly and looks like this:  
[img src="//images.ctfassets.net/9mt4r6ro1ay9/3zhdSMSSJqiyyK0aAi46ws/afc3d54a714d896b29d5be97232595fa/VertHoriz.png" alt="hello" caption="1) Power 2) WAN port 3) LAN ports"]  
**Pro Tip**: _Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port._
  3. [ Restart your modem](https://www.telus.com/en/business/support/article/restart-your-modem). 
  4. Check there are no [service outages](https://www.telus.com/en/business/status) in your area  

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem. 

Internet light is off (ZyXEL VGS - 1432)

17 01630-Zyxel-Interoff

Troubleshooting for TELUS Business customers: Internet and WLAN lights are on (ZyXEL VGS - 1432)

##  Internet and WLAN lights are on

![](//images.ctfassets.net/9mt4r6ro1ay9/Mh0LSSJ78WwYauqeU4CCy/acedd57638e1faaf8b30745b96d1c7f0/17_01630-Zyxel-Blink.gif)

Your modem is operating normally when both lights are on. Try the following steps:

  1. Check if other devices in your building are transferring large files and consuming your bandwidth 
  2. Turn off devices not in use to prevent them from using up all the bandwidth 
  3. Restart your device 
  4. [Restart your modem](https://www.telus.com/en/business/support/article/restart-zyxel-modem) 

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


Internet and WLAN lights are on (ZyXEL VGS - 1432)

17 01630-Zyxel-Blink

Troubleshooting for TELUS Business customers: Power light is red (ZyXEL VGS - 1432)

##  Power light is red

![](//images.ctfassets.net/9mt4r6ro1ay9/3kJXjr9ldYWkckAGuq0CYq/d01e19aa5bf35a94b07d7123f2543364/17_01630-Zyxel-PowerRed.jpg)

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes, [**restart your modem**](https://www.telus.com/en/business/support/article/restart-zyxel-modem). 
  2. If restarting your modem does not rectify the issue, [**reset your modem**](https://www.telus.com/en/business/support/article/reset-zyxelvsg-1432-modem): 
        * With a pin or a needle, press the **Reset** button on the back of the modem for 30 seconds or until the lights turn off on the front. 

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the default network or reset your [**network name and password**](https://www.telus.com/en/business/support/interstitial/change-your-wi-fi-networks-name-and-password).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


All of my business devices cannot connect to the Internet

Power light is red (ZyXEL VGS - 1432)

17 01630-Zyxel-Powerred

Troubleshooting for TELUS Business customers: Internet light is green / Wi-Fi light is off (ZyXEL VGS - 1432)

##  Internet light is green / WLAN light is off

![](//images.ctfassets.net/9mt4r6ro1ay9/1TiEPph0SMm8sSkM2mymoe/42d013969b257cfcdcd0d50e3b27ab03/17_01630-Zyxel-WirelessOff.jpg)

Try the following steps:

  1. [Restart your modem](https://www.telus.com/en/business/support/article/restart-your-modem). 
  2. Once internet light is on, check WLAN light. 
        * If still off, [reset](https://www.telus.com/en/business/support/article/reset-zyxelvsg-1432-modem) your modem. 
  3. Check if you are able to see the default Wi-Fi network name listed on your device. 

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the default network or reset your [network name and password](https://www.telus.com/en/business/support/interstitial/change-your-wi-fi-networks-name-and-password).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


Internet light is green / Wi-Fi light is off (ZyXEL VGS - 1432)

17 01630-Zyxel-Wirelessoff

Interstitial / All my devices cannot connect to the Internet (ZyXEL VGS - 1432) / SEO

Lear how to identify your ZyXEL VGS - 1432 modem's Internet and Wi-Fi light status to help resolve internet connectivity issues.

All devices cannot connect to the internet (ZyXEL VGS - 1432) | Support | TELUS Business

All my devices cannot connect to the Internet (ZyXEL VGS - 1432)

ZyXEL VSG-1432 modem-V2

Interstitial / All my devices cannot connect to the internet / SEO

If your devices cannot connect to the internet, select your modem to find the appropriate troubleshoot steps.

Can't connect to your TELUS Office Internet: All my devices cannot connect