Toll-Free Voice and Fax Calls
Make it easy for customers to call or send a fax to you for free, from anywhere in Canada and the U.S., with TELUS Toll-Free Service. If you’re a TELUS Business Long Distance customer, you receive a toll-free number at no additional charge. There are no setup fees, and no special equipment or separate lines required.
Direct calls based on schedules or calling locations.
View information about your incoming toll-free calls.
Play customized messages when lines are busy or if calls come in after hours.
Features and Benefits
Savings for customers
A toll-free number makes it easier and more affordable for your customers to reach you.
Enhance product and technical support by giving your customers direct access to assistance with a toll-free number.
Answers calls for you at scheduled times or when lines are busy or unanswered.
Record prompts and manage emergencies
Use a set of pre-recorded prompts to guide callers. During an emergency or pre-planned event, the Emergency Routing feature ensures no calls are missed.
View the phone number of the person calling. Also, identify the specific toll-free number the caller dialled — useful when multiple toll-free numbers are routed to the same number.
New market expansion
Reach new markets and better serve remote customers with a toll-free number.
TELUS toll-free call management reports keep you informed and help you improve customer service.
Help callers before you answer
Play a message that provides callers with information they need before you answer their calls.
Schedule-based routing directs calls to another location based on any combination of time of day, day of the week or day of the year. Area code routing directs calls to different locations based on the caller’s area code.
Request sales callback
Have a question or ready to order? We aim to respond within two business days.
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