Transform how your business connects and collaborates

TELUS Business Connect brings calls, messages, and meetings together on one platform. Powered by AI that automates tasks and elevates your customer experience. Built for modern business.

AI features available now.

See what's possible

Work smarter with AI

AI-powered assistants transcribe, answer, and summarize calls to elevate every customer interaction.

More than an office phone

Cloud calling, messaging, video conferencing and AI features, all on one platform — designed to boost productivity.

Turn every call into an opportunity

Connect to customers faster with smart call routing, personalized menus, and automation that reduces wait times.

Made to grow with you

Keep your business running from any location, while adding new seats and features as your team grows.

Everything your team needs to stay connected

Manage calls, messages, meetings, and more on one unified platform

Smarter calling

Connected communication

Meetings & insights

Productivity

Person using TELUS Business Connect mobile app to make or transfer a call.

Take control with call management features

Transfer calls from your physical phone to mobile or desktop app, manage hold queues, and launch conference calls instantly—all from a unified interface.

TELUS Business Connect Heads-up Display (HUD) screen showing team members’ names, extensions, and availability status.

Connect to the right contact instantly

Connect callers to the right person every time. An AI receptionist that answers, routes and handles common questions 24/7 for fast and smart service.

Voicemail screen in the TELUS Business Connect app showing a message with transcription.

Never miss an important conversation

Stay connected on-the-go¹ with instant message access and voicemail transcription.

Man using TELUS Business Connect to send a business text message from his mobile device.

Text from your business line

Elevate your conversations using AI Assistant. Instantly write, edit or translate SMS and chat messages from your desktop or mobile app using your business number.

TELUS Business Connect desktop interface showing a team chat channel with multiple users.

Collaborate with team channels

Create dedicated chat spaces for projects and teams, keeping conversations organized by topic and purpose.

TELUS Business Connect file management screen showing categorized folders and shared documents.

Access shared files instantly

Find and share documents without leaving Business Connect. Everything your team needs stays within reach.

Woman on laptop with mobile call UI showing transfer option.

Switch from voice to video seamlessly

Transform any voice call into a face-to-face meeting instantly, without interrupting your conversation.

Woman in headset on a video call, shown on phone screen.

Start meetings in one click

Start or join video calls instantly from your calendar, active call, or chat—no complicated setup required.

AI Insights interface analyzing a call with waveform and summary fields

Turn conversations into data

Analyze calls and video meetings with AI Insights, revealing trends and actionable insights for your team.

Built to work with your existing tools

TELUS Business Connect simplifies your workflow, boosting productivity and keeping operations running smoothly.

View integrations

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Simplify your daily workflow across all platforms

Access calendars, join meetings, share documents, and collaborate with your team—all from within TELUS Business Connect, without missing a beat.

Woman at a laptop with Zendesk and Salesforce logos and a green dashboard showing call quality.

Enhance customer relationships with CRM integration

Connect Business Connect to Salesforce™, Zendesk™, and other platforms to automatically log calls, accelerate response times, and keep your entire team synchronized.

Experience TELUS Business Connect in action

Make and receive calls across all your devices

Unify team and client conversations in one place

Launch video meetings instantly

Collaborate effortlessly with file sharing

View demo

Smartphone and laptop screens showing TELUS Business Connect interface. The screen highlights calling, messaging, and video conferencing features.

Empowering your industry with a better way to communicate

Professional Services

Retail

Healthcare

Construction

Financial services

Business professional in beige suit smiling while on a mobile call in a bright office.

Elevate client service and operational excellence

Transform your practice with integrated team collaboration, professional video conferencing, and enterprise-grade phone systems—unified in one secure platform.

Professional business identity
Present a consistent, professional image with your dedicated cloud-based business number across all devices
Never miss a client call
Call routing and professional auto-attendant ensure every client reaches you or the right team member
Complete call management at your fingertips
Handle calls like a pro—park, hold, transfer, or flip calls seamlessly while maintaining client confidentiality

Florist wearing an apron uses a smartphone while standing in front of flower arrangements.

Create exceptional experiences for customers and teams alike

Drive customer loyalty and operational excellence in retail through a unified communication platform.

Customer service that builds loyalty
Create exceptional shopping experiences with integrated communications that ensure every interaction is professional, smooth and secure
Unified operations across all locations
Bridge the gap between stores and corporate headquarters while integrating existing retail tools—all powered by one communications platform
Smart technology that understands retail
Accelerate issue resolution, gain actionable insights from customer conversations, and boost retention with features designed for retail success

Smiling male healthcare worker in blue scrubs on a mobile call near a clinic setting.

Transform patient care with communication

Connect healthcare teams and patients seamlessly through messaging, secure video consultations and reliable phone systems—accessible from any device, anywhere.

Elevate patient satisfaction and engagement
Enhance patient care with communication solutions, featuring secure patient portals, automated reminders, and personalized care coordination
Optimize clinical workflows and care coordination
Empower healthcare teams with collaboration tools and communication that improves decision-making and improves patient access to quality care
Drive outcomes through analytics
Convert communication insights into measurable gains in patient care, operational efficiency, and cost management

Construction worker in overalls smiling while holding blueprints and a smartphone inside a partially built interior.

One secure platform for your whole crew—from the office to the job site

Boost your crew's productivity and client communication, while protecting your margins and keeping projects running smoothly.

Keep teams connected everywhere
Unite construction crews and contractors with seamless communication—whether on-site or remote. Call routing, instant messaging, and HD video conferencing ensure your team stays connected when it matters most
Unify your operations
Consolidate your team's workflow on a single, powerful platform. Real-time file sharing, and seamless app integrations eliminate silos and boost productivity across any device
Empower your workforce
Keep your construction teams fully equipped. Enable crystal-clear audio and instant communication that works as hard as your crew does

Mature businessman in glasses looks down at his phone while holding a coffee outside.

One secure and compliant platform for all your teams

Transform employee productivity and client relationships while driving revenue growth and operational efficiency across your financial services organization.

Unified communications that adapt to your business
Integrate calls, messaging, video meetings, and client interactions in one secure platform—enabling teams to deliver exceptional service from any location
Client engagement that builds lasting relationships
Deliver personalized financial services while maintaining strict compliance standards while creating exceptional client experiences that drive loyalty
Operations optimized for global financial services
Unite teams globally with headquarters, integrate mission-critical financial tools, and empower hybrid work—all through one communications ecosystem

Your hub for insights and innovation

Access expert blog posts, explore insights and download detailed feature sheets to unlock the full potential of AI for your business.

BUSINESS CONNECT

Jan 30, 2026

How to elevate customer experience with AI

Discover how to elevate your customer experience with always-on support that meets customers when it matters most.

Read the blog

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Frequently asked questions

Request sales callback

Have a question or ready to order? We aim to respond within two business days.

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Talk to a Sales Expert for TELUS Business Connect

1-877-352-0898

8 a.m. - 11 p.m. EST, Monday - Friday
8 a.m. - 8 p.m. EST, Saturday - Sunday

Technical, Billing, and Account Support

1-844-626-6638

8am - 5pm local time , Monday – Friday | 24/7 Technical Support

Transform how your business connects and collaborates

Work smarter with AI

More than an office phone

Turn every call into an opportunity

Made to grow with you

Everything your team needs to stay connected

Take control with call management features

Connect to the right contact instantly

Never miss an important conversation

Take control with call management features

Text from your business line

Switch from voice to video seamlessly

Bring your files and tools with you

Built to work with your existing tools

Simplify your daily workflow across all platforms

Enhance customer relationships with CRM integration

Experience TELUS Business Connect in action

Empowering your industry with a better way to communicate

Elevate client service and operational excellence

Your hub for insights and innovation

How to elevate customer experience with AI

Frequently asked questions

Request sales callback

Want exclusive offers from TELUS?

Talk to a Sales Expert for TELUS Business Connect

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