Understand the use of your password

How and when to use your Secure Business verbal password

If you have not disarmed your alarm at the panel in time, our Central Monitoring Station (CMS) will contact you in an attempt to verify the alarm event. The CMS will dispatch the authorities unless an event is verified to be a false alarm. We require a verbal password when contacting you and your emergency contacts in order to prevent the dispatch for intrusion or panic events.

For both of these events, we require a password each time you are contacted by the CMS, even if your passcode has been entered into the panel. It is important to remember this password and remind your emergency contacts to remember their password to avoid emergency service providers being dispatched in response to false alarms.

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