Troubleshoot your Slimline Doorbell Camera
If you are experiencing issues with your doorbell camera, check out this LED status reference guide to assist with your troubleshooting
Note: If your doorbell is not showing any colour, there may be a power issue or it may have been turned off in the video settings from the.
|Image||LED pattern||Doorbell state||Description|
|Solid green||Active||Your doorbell is ready and working normally.|
Want to change the colour? Use the TELUS Secure Business app or website to choose a custom colour in place of default green.
|Solid white||In call mode||A call has been initiated or is occurring.|
|Solid blue||Starting up||Please wait while the doorbell is booting up.|
|Pulsing blue||Battery is charging||Note: The battery may charge for up to 30 minutes after installation.|
|Alternating blue & green||Connected to Wi-Fi, waiting for server connection||Please wait until the doorbell is successfully connected to the Wi-Fi network.|
|Alternating blue & yellow||Firmware update in progress||Please wait until the firmware update is complete.|
|Rapid orange double flash||No Wi-Fi connection||Check the Internet connection. The Wi-Fi credentials may have changed. Delete and re-add the doorbell camera using the TELUS Secure Business app*.|
|Rapid blue double flash||Power supply issue||Contact your electrician. The doorbell transformer may need to be replaced.|
*Learn how to.