Troubleshoot your Outdoor Camera
If you are experiencing issues with your Outdoor Camera, check the following LED reference guide to help you troubleshoot.
Please check the power source.
Your camera is ready and connected to your TELUS Secure Business Security System.
Local network connection
Camera is connected to the network but not to the internet. To troubleshoot:
Your camera is restoring to factory default settings. To perform a factory reset, press and hold the WPS button for about 10-15 seconds.
Power on OR no local or internet connection
The camera is powering on, which takes 60-90 seconds. If longer than 90 seconds, the camera is not connected to the internet.
Please wait, the camera is powering on or a firmware upgrade is in progress.
Wi-Fi access point mode
Your camera is ready to connect to the Wi-Fi network.