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Troubleshooting for TELUS Business customers: Outdoor Camera issues

If you are experiencing issues with your Outdoor Camera, check the following LED reference guide to help you troubleshoot.

LED pattern	Status	Description
	Power off	Please check the power source.
	Active	Your camera is ready and connected to your TELUS Secure Business Security System.
	Local network connection	Camera is connected to the network but not to the internet. To troubleshoot: Verify internet access from another device (i.e. laptop) on the same network to confirm if it’s an internet or camera issue. If it’s a camera issue, try moving your camera closer to the router Power off your router for a full 60 seconds to reset your internet Reboot your camera and wait 10 seconds before trying again.
	Factory reset	Your camera is restoring to factory default settings. To perform a factory reset, press and hold the WPS button for about 10-15 seconds.
	Power on OR no local or internet connection	The camera is powering on, which takes 60-90 seconds. If longer than 90 seconds, the camera is not connected to the internet.
	Starting up	Please wait, the camera is powering on or a firmware upgrade is in progress.
	Wi-Fi access point mode	Your camera is ready to connect to the Wi-Fi network.

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