Troubleshoot: Boost Wi-Fi (Actiontec T3200M)
Troubleshoot your Boost Wi-Fi when using an Actiontec T3200M modem
Not your modem?
These instructions explain how to disable the Wi-Fi network running in the background of your Boost Wi-Fi network through your Wi-Fi modem.
Please select the correct instructions for your services:
- Internet-only customers
- Internet and Optik TV Customers - Smart Wi-Fi OFF
- Internet and Optik TV Customers - Smart Wi-Fi ON
Note: If your Smart Wi-Fi is ON, then you will see only one network name in your household.
Internet-only customers
Please follow these instructions if you are a TELUS customer who subscribes to a TELUS internet plan, but does not subscribe to Optik TV.
To disable your home Wi-Fi network, complete these steps while connected to the Wi-Fi on your modem:
- Connect to your modem's Wi-Fi network.
- Launch your web browser.
- Enter the following into the address bar: 192.168.1.254
- From your keyboard, press Enter ( Return ). The Home screen is displayed.
- To log in, enter the following information:
- Username: admin
- Password: it is printed on the side of the modem under GUI Access (unless you’ve changed it).
- Select Login. The Welcome screen is displayed.
- If it is your first time logging into your modem you will be asked if you would like to change your password.
- From the top of the next screen, select Wireless Setup. The Basic Settings screen is displayed.
- Change the Wireless Radio field(s) to Disable to turn off your Wi-Fi network.
Note: If you have Smart Wi-Fi turned off, you will see two Wireless Radio fields. Please ensure that you select Disable for both of these radio fields before saving your changes. - Select Apply to save your changes.
Internet & Optik TV customers - Smart Wi-Fi OFF
Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned off. If Smart Wi-Fi is turned off, you should have two different Wi-Fi network names in your home: one ending in -2.4Ghz and one ending in -5Ghz.
To disable your home Wi-Fi network, complete these steps:
- Connect to your modem's Wi-Fi network.
- Launch your web browser.
- Enter the following into the address bar: 192.168.1.254
- From your keyboard, press Enter ( Return ). The Home screen is displayed.
- To log in, enter the following information:
- Username: admin
- Password: it is printed on the side of the modem under GUI Access (unless you’ve changed it)
- Select Login. The Welcome screen is displayed.
- If it is your first time logging into your modem you will be asked if you would like to change your password.
- From the top of the next screen, select Wireless Setup. The Basic Settings screen is displayed.
- Change the Basic Settings fields listed as follows:
- Frequency: 2.4G
- Wireless Radio: Disable
Note: Do not turn off the the Wireless Radio setting for your 5G network, as this will interfere with your Optik TV service.
- Select Apply to save your changes.
Internet & Optik TV Customers - Smart Wi-Fi ON
Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned on. If Smart Wi-Fi is turned on, you should have only one Wi-Fi network name in your home.
To disable your home Wi-Fi network, complete these steps:
- Connect to your modem's Wi-Fi network.
- Launch your web browser.
- Enter the following into the address bar: 192.168.1.254
- From your keyboard, press Enter ( Return ). The Home screen is displayed.
- To log in, enter the following information:
- Username: admin
- Password: it is printed on the side of the modem under GUI Access (unless you’ve changed it)
- Select Login. The Welcome screen is displayed.
- If it is your first time logging into your modem you will be asked if you would like to change your password.
- From the top of the next screen, select Wireless Setup. The Basic Settings screen is displayed.
- From the Wireless Settings menu on the left, select SmartSteering.
- Select Disable , and click Apply to save the changes.
- Return to the Basic Settings page of the Wireless Settings menu.
- Change the Basic Settings fields listed as follows:
- Frequency: 2.4G
- Wireless Radio: Disable
Note: Do NOT turn off the the Wireless Radio setting for your 5G network, as this will interfere with your Optik TV service.
- Select Apply to save your changes.