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Troubleshooting for TELUS Business customers: Boost Wi-Fi (Actiontec T3200M)

Troubleshoot your Business Boost Wi-Fi when using an Actiontec T3200M modem

These instructions explain how to disable the Wi-Fi network running in the background of your Boost Wi-Fi network through your Wi-Fi modem.

Please select the correct instructions for your services:

    Note
    : If your Smart Wi-Fi is ON, then you will see only one network name in your household.

    Internet-only customers

    Please follow these instructions if you are a TELUS customer who subscribes to a TELUS internet plan,
    but does not subscribe to Optik TV
    .

    To disable your home Wi-Fi network, complete these steps while connected to the Wi-Fi on your modem:

      Internet & Optik TV customers - Smart Wi-Fi OFF

      Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned off. If Smart Wi-Fi is turned off, you should have two different Wi-Fi network names in your home: one ending in -2.4Ghz and one ending in -5Ghz.

      To disable your home Wi-Fi network, complete these steps:

        Internet & Optik TV Customers - Smart Wi-Fi ON

        Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned on. If Smart Wi-Fi is turned on, you should have only one Wi-Fi network name in your home.

        To disable your home Wi-Fi network, complete these steps:

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