You can transfer any existing phone number to your TELUS Mobility account, including numbers from other carriers and landline numbers. You can request a number transfer after you have received your device and have set up your My TELUS account. If you’re moving a Koodo or Public Mobile number to TELUS, please request a number transfer after receiving your device and SIM card. Your existing phone number will replace your temporary TELUS number once the transfer is complete.
You will need to have your old SIM card in a phone that is powered on. After following these transfer steps, you will be sent a security message from your old carrier on your old device. You must respond to the message to complete the number transfer. Do not discard your old SIM card.
Before starting the phone number transfer process, please ensure that:
You have your device with your old SIM card powered on. You will be sent a text message on the number you want to transfer. You must respond to that message to confirm the transfer. Do not discard your old SIM
You have an active TELUS Mobility account
The area code of your existing phone number matches your local service area
The number you intend to transfer to TELUS is active
You have your phone, account number of your previous service provider and, if possible, your service agreement when you move your number
Important: Please do not cancel your account with your previous service provider until your number is successfully transferred to TELUS. Once the transfer is complete, your previous service will be automatically cancelled.
If your phone number is a non-TELUS mobile number, the transfer process may take up to 2.5 hours
If your phone number is a landline number, the transfer process may take up to 2 business days
Once you receive your device, follow these steps to request a transfer through My TELUS:
Note: Please have your device with your old SIM card in hand and keep your number active with your previous service provider until you complete the transfer.
Do not discard your old SIM card. Have your old SIM card in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider
Log in to My TELUS or register at telus.com/MyTelus
Go to Plans & Devices and select the number you want to change
Select Manage your phone number
Select Transfer your number
Enter the phone number you'd like to transfer to TELUS, then select Next Step
Enter the required details from your current service provider, then select Next Step
Review and confirm the details provided, then select Submit
You will receive a text message on the old SIM card from your previous service provider within a few minutes. You must respond to the text message to confirm the transfer within 90 minutes
You can track the status of your request by following these steps:
Log in to My TELUS
Go to Plans & Devices
Select Device
Select Status of number transfer
Please ensure that you have the right SIM card for your Certified Pre-Owned phone, as SIM card types vary between devices. Please note that you will also remain responsible for any outstanding device balances after transferring your number.
