TELUS Custom Security Systems FAQs

As a provider of state-of-the-art automation and security services to homes and businesses across the country, TELUS has decided to acquire strategic security companies, taking the perfect opportunity to bring world-leading technology to even more Canadians, just like you.

Yes, you are a part of the TELUS Security family. You can contact our dedicated security experts at 1-855-909-8277 (AB/BC) or 1-855-787-8277 (Rest of Canada) for all your support needs. For monitoring support moving forward, please contact your dedicated monitoring team at 1-888-675-3585.

No, we value peace of mind and your well-being. Your service will not be interrupted.

Your existing price will be honoured and your services will be continued to be supported.

Your billing cycle, monthly charge and invoice delivery will remain unchanged.

Your pre-authorized payments are with TELUS, and TELUS will appear on your bank or credit card statement.

Yes, your existing Alarm.com (ADC) mobile app still works. However, we highly encourage customers to go to the app store and download the TELUS SmartHome mobile app for all the latest updates.

This update is to reflect the TELUS-branded version of the mobile app. No changes have been made to your security service agreements or price, and you will continue to receive the same level of service as you have always enjoyed today.

Please "Accept" these terms and log in with your existing credentials.

If you have accidentally hit "Decline", please log out and fully close the app down. Please restart and open it again.

No, just like our intuitive app, we like to make things easy for you. You can continue to use your existing equipment.

You now have the benefit of dedicated TELUS teams available for questions or concerns. For technical, equipment issues and billing, please contact us at 1-855-909-8277 (AB/BC) or 1-855-958-8181 (Rest of Canada). For questions about our centrail monitoring station, contact us at 1-888-675-3585.

As Canada’s best custom security and smart automation provider we want to make things simple to you. Your account information will migrate to our billing and support systems. No action will be required from you.

Yes, as a valued member of the TELUS family, get access to our amazing offers and enjoy big savings on smartphones, Internet, and TV. Call us at 1-855-550-4334 to save more today.

Currently, many TCSS clients may be displaying old window decals and lawn signs from prior security providers. The new TCSS window decals and lawn signs are attractive and highly visible, and will show passersby that your security services are up to date. By switching over to the new TCSS decals and lawn signs, you will ensure that your home or business remains visibly protected by our world-class security service

All TCSS customers are being proactively mailed 3 new TCSS window decals. If you have not received your new decals by March 15th, 2021, or would like to request a lawn sign or additional decals, please

1. Call TCSS Customer Experience within the hours below:

AB/BC:

1-855-909-8277
8:00am to 4:30pm PST, Monday-Friday

Rest of Canada:

1-855-958-8181
8:00am - 8:00pm EST, Monday - Friday

2. Email your request to TCSSservice@telus.com

No. Lawn signs and additional decals will be mailed to you upon request, free of charge

Please recycle your old lawn sign(s) according to your local municipality’s guidelines.