Troubleshooting for TELUS Business customers: Some of my devices cannot connect to the Internet (TELUS Business Wi-Fi)

Check your modem is at the same location where your TELUS technician installed it

If it has been moved, put it back in its original location

Check your modem is set up correctly and looks like this: : Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port.

Make sure the internet light is on

Restart your devices

Disconnect and

reconnect

your devices to Wi-Fi

Move or turn off personal devices that interfere with your Wi-Fi away from your modem (e.g. baby monitors, wireless speakers, microwave ovens, etc)

Restart

your modem, If the issue reoccurs,

contact us