If you found that the speed tests are in line with your internet plan but you are still experiencing slow speeds, the problem may not be with your internet service but a result of other factors.
Please find details below of other factors that may impact your speed experience and steps you can take.
Only experiencing slow speeds in certain areas of your home
If you’re only experiencing slow speeds in certain areas of your home, it may be that you are experiencing coverage issues.
TELUS offers
Boost Wi-Fi
to improve coverage in your home. Learn more about
If you’re receiving a slow connection at certain times of the day, it is likely that your bandwidth is being used by other devices in your home. In addition to bandwidth sharing, if you live in a home with many other Wi-Fi networks nearby, you may experience Wi-Fi congestion during busy times of the day.
If you do not require all devices to be connected, turn them off and this should free up bandwidth.