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User features & settings
Modify User Details

Modify User Details

How to edit User Details as an admin or a user with Voice Manager.

General

The following can be found within the General section:

  • Name

  • Job title

  • Ext number

  • Contact information

  • Reset Passwords

Settings & Permissions

The following can be found within the Settings & Permissions section:

  • Regional Settings 

  • Roles

  • Templates

  • Automatic Call Recording (if applicable)

  • User Hours

  • User Groups

  • Confirmation Message

General

  1. Log in to the Business Connect Voice Manager

  2. Select Users > Users with Extensions

  3. Select user to edit

  4. Select User Details > General

  5. Modify the information you wish to edit > select Save

Settings & Permissions

  1. Log in to the Business Connect Voice Manager

  2. Select Users > Users with Extensions

  3. Select user to edit

  4. Select User Details > Settings & Permissions

  5. Select the feature you wish to edit > select Edit

  6. Edit the information > select Save

  7. Select Save

General

  1. Log in to the Business Connect Voice Manager

  2. Select Settings

  3. Select User Details > General

  4. Modify the information you wish to edit > select Save

Settings & Permissions

  1. Log in to the Business Connect Voice Manager

  2. Select Settings

  3. Select User Details > Settings & Permissions

  4. Select the feature you wish to edit > select Edit

  5. Edit the information > select Save

  6. Select Save

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  • Change amount of rings for inbound calls
  • Change user language
  • Check your Business Connect voicemail by phone
  • Dial-in to a conference call
  • Forward incoming calls
  • How to log in
  • ­Modify Screening, Greeting & Hold Music
  • Modify User Details
  • Outbound Caller ID
  • Setup Voicemail And Greeting
  • Turn off “Press 1 to Answer” announcement
  • Add or change a company greeting
  • Add or change company business hours
  • Assign phone numbers to an extension or company
  • Block robocalls on toll free numbers
  • Business Connect Integrations
  • Business Connect Single Sign-On FAQs
  • Create a Call Queue
  • Create a new user extension
  • Create or Edit an IVR Menu
  • Enable Call recording
  • How to customize your settings for the holidays
  • Quality of Service (QoS) Configuration - ASUS RT-AX55
  • Business Connect Faxing
  • Business Connect Fax - FAQ
  • Download the Business Connect Desktop App
  • Join Now feature for Google Calendar
  • Set up Business Connect desktop app to make outbound calls
  • Business Connect Mobile App User Guide
  • Download the Business Connect Mobile App
  • TELUS Business Connect for Apple Watch
  • Audio and video conferencing
  • Business Connect Conferencing FAQ
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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TERRITORIAL ACKNOWLEDGEMENT

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Investors
The Network that gives back
Sustainability
Our Impact
Accessibility
TELUS Service Status
Order Status
Security
User Terms
Privacy / Cookies
Wireless Code, Simplified
Policies and Disclosures
TELUS & CRTC Wireless Code
Commercial Business (101+)
TELUS Health
TELUS Agriculture
Linkedin
Twitter
Facebook
Instagram
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