In the event of fire, water damage, theft, malicious attack, loss of environmental controls, or any other incident at your site that is not caused by normal business activities, we will assess, plan, and recover operations upon your request and approval, and will bill these services at TELUS’ standard rates, based on the time spent on such project and on a time and materials (“T&M”) basis. Enhancing or testing disaster recovery plans are available on a T&M basis.