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Learn how we're using technology to improve the lives of Canadians.
What makes for a strong password?
Typically they are longer and contain a mix of numbers, letters and special characters, like ‘1ms84bhd7sj3!’. An easier to remember alternative are passphrasespass - a sequence of unlikely words, like ‘PurpleFlyingElephant!’. To make this passphrase even stronger, swap a few letters for numbers – ‘Purp1eFlying3lephant!’. This recommendation applies to your devices too. Be sure to enable password protection on your phone, tablet, computer, etc. A password manager is a great tool to help you remember and manage your passwords.
Report a problem
Fraud - If you find yourself a victim of fraud or worry that you or another TELUS customer may have been targeted, please report this activity to email@example.com
Phishing - Please forward any suspected phishing emails (fraudulent emails designed to look like they are from well-known organizations) sent to your TELUS.net account to firstname.lastname@example.org. Be sure to include the email header details like the sender’s email address, subject line and the time and date the email was received.
SPAM – Please forward any SPAM sent to your TELUS.net account to Report_spam@telus.net. Be sure to include the email header details like the sender’s email address, subject line and the time and date the email was received
For immediate assistance, please contact our Customer Support team at *611 on your TELUS mobile phone or 1-866-558-2273.
For TELUS Home Phone, Internet and TV please call 1-888-811-2323.
As the threat landscape evolves and technological complexity grows, TELUS is committed to helping you stay safe online. Offered free-of-charge, TELUS WISE (Wise Internet & Smartphone Education) engages Canadians of all ages in a discussion about Internet and smartphone safety. The aim is to help keep you, your families and communities safer from online criminal activity, such as financial fraud and cyberbullying.