How you can protect your privacy and information

While TELUS technology and business practices are essential to keeping customer information safe, we all need to take steps to help protect ourselves and to be part of the TELUS culture of security.


To help you better understand your role in safeguarding your privacy and personal data, TELUS recommends following these best practices on a daily basis.

Security tips

  • Wi-Fi safety – While very convenient, public Wi-Fi can make your information available to cybercriminals because Wi-Fi networks are often unsecured. Avoid using public Wi-Fi to access sensitive information (like banking) and if possible, use a VPN app like Express VPN or VyprVPN. This TELUS WISE article provides more information about Wi-Fi safety.
  • Secure websites – Be sure to use https (instead of http) when connecting to a site. Using https ensures that your data is encrypted (and therefore unreadable) as it travels from device to device on the Internet.
  • Anti-Virus Install anti-virus software on your personal computer and be sure to keep it up to date. This helps reduce the risk of viruses compromising your computer and your data.
  • Email – Before sharing any personal information via email, always confirm that the email is from a trusted source. TELUS will never ask you to provide personal, login or account information through unsolicited email. Should you receive an email requesting this type of information, do not respond. Additionally, only click on links and attachments within emails you expected to receive from trusted sources.
  • Passwords/PINs – Create strong passwords/PINs and do not share them with anyone. It’s also a good idea to create a different one for each account or website. This way, should the worst happen and you are hacked, only one account has been compromised.

Privacy commitment and code

Your privacy is important to us. Stay up-to-date on how your personal information is being used and how we are protecting your privacy.


What makes for a strong password?

Typically they are longer and contain a mix of numbers, letters and special characters, like ‘1ms84bhd7sj3!’. An easier to remember alternative are passphrasespass - a sequence of unlikely words, like ‘PurpleFlyingElephant!’. To make this passphrase even stronger, swap a few letters for numbers – ‘Purp1eFlying3lephant!’. This recommendation applies to your devices too. Be sure to enable password protection on your phone, tablet, computer, etc. A password manager is a great tool to help you remember and manage your passwords.


Report a problem

  • Fraud - If you find yourself a victim of fraud or worry that you or another TELUS customer may have been targeted, please report this activity to

  • Phishing - Please forward any suspected phishing emails (fraudulent emails designed to look like they are from well-known organizations) sent to your account to Be sure to include the email header details like the sender’s email address, subject line and the time and date the email was received.

  • SPAM – Please forward any SPAM sent to your account to Be sure to include the email header details like the sender’s email address, subject line and the time and date the email was received

For immediate assistance, please contact our Customer Support team at *611 on your TELUS mobile phone or 1-866-558-2273.

For TELUS Home Phone, Internet and TV please call 1-888-811-2323.



As the threat landscape evolves and technological complexity grows, TELUS is committed to helping you stay safe online. Offered free-of-charge, TELUS WISE (Wise Internet & Smartphone Education) engages Canadians of all ages in a discussion about Internet and smartphone safety. The aim is to help keep you, your families and communities safer from online criminal activity, such as financial fraud and cyberbullying.


Your trusted source to help keep your family and your community safer online.

Read more

The TELUS commitment to security

Learn more about the TELUS commitment to security

Security basics

Learn more about the steps to help protect ourselves and how to be part of the TELUS culture of security.