TELUS brings Canada’s fastest Internet speeds to the Lower Mainland and Fraser Valley

PureFibre X gives customers ultra-fast Internet speeds of 2.5 Gbps 

Vancouver – Today, TELUS launched PureFibre X across the Lower Mainland and Fraser Valley1, a groundbreaking new tier of home Internet with symmetrical upload and download speeds of 2.5 Gbps. These speeds are the fastest in Canada among all major providers2 and mark a substantial leap in the next generation of Internet technology. Only TELUS has the power of a 100 per cent fibre-to-the-home network, which enables us to seamlessly increase bandwidth and capacity to deliver these unparalleled speeds to all PureFibre customers. Our PureFibre X Internet plan also includes next-generation Wi-Fi 6, the fastest home Wi-Fi available anywhere in Western Canada. By combining Wi-Fi 6 technology with PureFibre X, households will experience faster Internet speeds on more devices so everyone can simultaneously game, surf the web, make video calls, work or learn from home, and stream in 4k. 

“We are proud to be the first major Internet provider in Canada to deliver this powerful connectivity to our customers’ homes, particularly at a time when our customers need to learn, work, or operate their businesses from home,” said Zainul Mawji, Executive Vice-president and President of Home Solutions and Customer Excellence. “TELUS PureFibre X gives entrepreneurs, start-ups, home-based businesses, students and workers access to the fastest Internet speeds available anywhere in Canada from a major provider. We look forward to connecting our fellow British Columbians to PureFibre X and supporting these communities as they continue to navigate the pandemic, and attract new industries and innovators to drive economic growth in British Columbia.”

In 2021, TELUS was named the fastest Internet service provider (ISP) in Canada by New York-based PCMag for the second consecutive year3. TELUS PureFibre was ready to withstand the additional demands of the Covid-19 pandemic, and supported 1.5 million British Columbian households and businesses as they adapted to new ways of living. Additionally, TELUS PureFibre was recognized for having the fastest game download speeds in Canada by Steam4. TELUS’ superior wireless network speed, strength, and reliability has also been recognized by two industry-leading experts, including being named the fastest mobile provider in Canada for the ninth consecutive time by Seattle-based Ookla®5 and earning the title of Canada’s fastest mobile network in London-based Opensignal’s 2021 Mobile Network Experience Report (Canada)6.

A 100 per cent pure fibre-to-the-home network means that every part of the TELUS PureFibre network is built with state-of-the-art fibre optics, right up to the connection point at the home or business, ensuring customers have the fastest most capable network available. With the only true all fibre network in Western Canada, TELUS delivers the best network performance available anywhere in the world, including the fastest upload and download speeds. This infrastructure is critical for enabling TELUS PureFibre X, which now allows British Columbian residents on the PureFibre network access to the fastest Internet speeds in Canada, and the fastest Wi-Fi speeds in Western Canada with Wi-Fi 6. In another technological advancement, PureFibre X unlocks the future potential for connected homes and gives immersive technologies, such as augmented and virtual reality (AR and VR), the capability to reach its full potential. 

 

Since 2000, TELUS has invested $47 billion across British Columbia, and we announced last year that we will invest an additional $13 billion in infrastructure and operations across British Columbia through 2024 to further support the province throughout the Covid-19 pandemic and subsequent economic recovery. These investments will create important and tangible social outcomes for all British Columbians. 

For more information about PureFibre X 2.5 Gigabit Internet, visit telus.com/purefibrex.

About TELUS

TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications technology company with $16 billion in annual revenue and 16 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security. We leverage our global-leading technology and compassion to enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. In 2020, TELUS was recognized as having the fastest wireless network in the world, reinforcing our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that make our lives better. TELUS Health is Canada’s leader in digital health technology, improving access to health and wellness services and revolutionizing the flow of health information across the continuum of care. TELUS Agriculture provides innovative digital solutions throughout the agriculture value chain, supporting better food outcomes from improved agri-business data insights and processes. TELUS International (TSX and NYSE: TIXT) is a leading digital customer experience innovator that delivers next-generation AI and content management solutions for global brands across the technology and games, ecommerce and FinTech, communications and media, healthcare, travel and hospitality sectors. TELUS and TELUS International operate in 25+ countries around the world. Together, let’s make the future friendly.

Driven by our passionate social purpose to connect all citizens for good, our deeply meaningful and enduring philosophy to give where we live has inspired TELUS, our team members and retirees to contribute more than $820 million and 1.6 million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS the most giving company in the world.

For more information about TELUS, please visit telus.com, follow us @TELUSNews on Twitter and @Darren_Entwistle on Instagram.

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For media inquiries, please contact:

Chelsey Rajzer

TELUS Public Relations

chelsey.rajzer@telus.com 

1. PureFibre X is now available in Abbotsford, Vancouver, Delta, Surrey, Burnaby, Maple Ridge, Langley, North Vancouver, West Vancouver, New Westminster, Pitt Meadows, Port Moody, Richmond, White Rock, Port Coquitlam, and Coquitlam.

2. Conditions apply. TELUS offers the fastest download and upload speeds of up to 2.5 Gbps compared to any other major internet service provider in Canada. TELUS is the only major provider in Western Canada with a 100% fibre optic connection to the home. Fibre optic technology is based on light signals which is not impacted by the capacity constraints and environmental stresses that affect traditional copper wire or copper wire hybrid networks. That means a fast, consistent connection to your home. Not available in all areas. Individual results may vary depending on location, usage within the home network, number of connected devices on the speed profile, applicable network management or server configurations. For a description of TELUS’ network management practices please see telus.com/networkmanagement.

3. Based on a national average of the PCMag Speed Index that compares major Canadian ISPs using 78,301 tests conducted between April 1, 2020 and June 7, 2021. Reproduced with permission. © 2021 Ziff Davis, LLC. All Rights Reserved. A trademark of Ziff Davis, LLC. Used under license.

4. Based on average download speeds for all game downloads from the Steam client across Canada as of November 4, 2021. Does not include broadcast or streaming video content. See http://store.steampowered.com/stats/content/ for the latest results.

5. Based on analysis by Ookla® of Speedtest Intelligence® data for Q2-Q3 2017, Q1-Q2 and Q3-Q4 in 2018, 2019 and 2020, Q1-Q2 and Q3-Q4 in 2021. Ookla trademarks used under license and reprinted with permission.

6. Opensignal Awards – Canada: Mobile Network Experience Report, August 2021, based on independent analysis of mobile measurements recorded during the period April 1 – June 29, 2021. © 2021 Opensignal Limited.