MARCH 3, 2022

Samsung and TELUS equip Canada’s first responders with new mission critical technology to keep Canadians safer

Canada’s first Mission Critical Push-to-X solutions will enable first responders to manage emergency situations with greater awareness with vital voice, video, and data communications
Mississauga, ON March 3, 2022 – Samsung Networks and TELUS today announced the successful deployment of Canada’s first next-generation Mission Critical Push-to-X (MCPTX) services. Deployed over TELUS’ globally recognized network, this new MCPTX solution will equip Canada’s first responders with the information and data they need to more accurately assess emergency situations, improve responsiveness and operational efficiency, and drive better public safety outcomes. This state-of-the-art technology will enhance multimedia communications with vital operational features such as video, geographic information system (GIS), geo-fencing, remote database access, and more, keeping communities safer.
“TELUS is building on its long-standing association with Samsung to bring best-in-class technologies and connectivity that will help public safety organizations manage emergency situations with greater responsiveness thanks to mission critical features that go well beyond legacy voice technologies,” said Marshall Berkin, Vice-president, Industry Solutions, TELUS Business Solutions. “Our MCPTX services will leverage the strength of our award-winning network, as well as our integrated ecosystem of public safety solutions, to empower first responders with critical, reliable, and secure connectivity that will ultimately save lives. This launch also accelerates our commitment to
Smart City solutions
that help municipalities use technology and data in new ways to benefit residents’ health and safety, meet sustainability goals, and increase operational efficiencies.”
TELUS’ MCPTX service will be offered with priority access to commercial users on TELUS’ network. The service is actively being trialed with a select group of customers with wider commercial availability planned for later in 2022. With mobile broadband technologies powered by 4G and 5G, the nature of mission critical communications is undergoing a significant evolution, as MCPTX solutions provide a significant enhancement to today’s commonly used LMR (Land Mobile Radio) and push-to-talk (PTT) voice technologies.
“Samsung has proven deployment experience with end-to-end solutions - from network infrastructure to devices, to lead the industry in this space,” said Stephen Wiktorski, Vice President and Head of Networks, Samsung Canada. “We’re pleased to collaborate with TELUS to help solve Canadian first responders’ critical communications challenges, and look forward to future opportunities to integrate MCPTX capabilities within private networks, next-generation 9-1-1 (NG911) and smart cities.”
Improving public safety outcomes with mission critical communications
MCPTX technology will enhance communication in many public safety scenarios. For example: 
●      First responders – With MCPTX technologies, first responders, like police officers,can gain knowledge and expertise from their peers in different locations or other public safety agencies. They can all communicate with each other in real-time in order to quickly resolve a public emergency. That could mean enabling video to be pushed immediately to dispatch a coordinated response or sharing a map of the officer’s location with other first responders on the ground.
●      Catastrophic events – In the event of a catastrophic situation, cellular usage drastically increases and the network gets congested with many people trying to reach their loved ones. With quality of service, priority and preemption (QPP), first responders have priority access to the broadband network with a reliable and secure connection.
●      Connected Ambulance - A connected ambulance will help save more lives, as paramedics can share critical information using a portable ultrasound or a haptic glove over a prioritized connection, helping emergency room doctors to start treatment remotely, and emergency rooms preparation to be optimized for patient arrival.
●      Traffic Control for emergency services – With MCPTX, traffic route maps for emergency vehicles could be transmitted to all intersections and traffic lights, clearing the way for an emergency vehicle to quickly reach its destination, with “green lights” all along the route.
Samsung continues to lead the advancement of next generation public safety networks and has a proven track record of successful MCPTX deployments. Samsung network technology with LMR interoperability is a proven solution deployed by FirstNet[1], as the first-ever, nationwide mission-critical standards-based PTT solution in the U.S.[2] Also, in Korea, Samsung teamed up with leading Korean operators to launch the country's PS-LTE network in 700MHz, which was the world's first 3GPP-compliant nationwide public safety network with MCPTT service [3]. Since 2021, this PS-LTE network has been offering fast and reliable connectivity to first responders in hundreds of organizations and agencies, including police, firefighters, emergency medical services, and the military.
To learn more about how Samsung and TELUS are solving critical communication challenges with MCPTX solutions, the companies have released a
new whitepaper on public safety
For more information on Samsung’s network solutions and capabilities, visit
For more information on how TELUS supports first responders, visit
About Samsung Electronics Canada Inc.
Samsung Electronics Canada inspires Canadians to reach their full potential through a transformative ecosystem of products and services that deliver innovation and distinct design to every aspect of their connected lives. The company is redefining the worlds of TVs, smartphones, virtual reality and wearable devices, tablets and digital appliances. In 2021, Samsung was ranked as one of Canada's "Most Reputable Companies" in Léger's Corporate Reputation Study. Dedicated to helping make a difference in the lives of Canadians, Samsung's award-winning corporate giving initiatives support public education and health-related issues in communities across the country. To discover more, please visit
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TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications technology company with $17 billion in annual revenue and 17 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security. Our social purpose is to leverage our global-leading technology and compassion to drive social change and enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty.  The numerous, sustained accolades TELUS has earned over the years from independent, industry-leading network insight firms showcase the strength and speed of TELUS’ global-leading networks, reinforcing our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that make our lives better.
TELUS Health is Canada’s leader in digital health technology, improving access to health and wellness services and revolutionizing the flow of health information across the continuum of care. TELUS Agriculture provides innovative digital solutions throughout the agriculture value chain, supporting better food outcomes from improved agri-business data insights and processes. TELUS International (TSX and NYSE: TIXT) is a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content management, for global and disruptive brands across high-growth industry verticals, including tech and games, communications and media, ecommerce and FinTech, healthcare, and travel and hospitality. TELUS and TELUS International operate in 25+ countries around the world.
Driven by our determination and vision to connect all citizens for good, our deeply meaningful and enduring philosophy to give where we live has inspired TELUS, our team members and retirees to contribute more than $900 million and 1.8 million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS the most giving company in the world. Together, let’s make the future friendly.
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For more information, please contact:
Alex Thomas
Corporate Communications
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Tatianna Goldsney
TELUS Public Relations
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[1] FirstNet and the FirstNet logo are
registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.