Chair of the Board, TELUS International
Josh serves as the Chair of the Board for TELUS International, a global leader in the provision of business services, such as customer experience, digital transformation, IT solutions, content moderation and back-office support. TELUS International’s almost 50,000 team members provide differentiated customer experiences in over 50 languages from more than 50 delivery centres in 20 countries across North and Central America, Europe and Asia.
Prior to 2020, Josh served at TELUS in diverse leadership capacities over a quarter of a century. From 2014 to 2019, he was Group President & Chief Corporate Officer, helping to drive TELUS’ growth and diversification by overseeing the successful progression of TELUS International, TELUS Health, TELUS Business Solutions, TELUS Agriculture and TELUS Ventures. From 2007 to 2013, Josh served as Executive Vice-President, Human Resources & Chief Corporate Officer, leading HR as well as corporate functions, including community affairs, media relations, communications and real estate. During this period, TELUS became recognized as a global leader in team engagement, HR programs and corporate social responsibility.
From 2002 to 2006, Josh was a Senior Vice-President & Chief Learning Officer. During this period, TELUS became recognized as a global leader in team member development. Through 2019, TELUS was the only organization in the world with 14 Association for Talent Development (ATD) BEST Awards. As well, from 2000 to 2001, he served as President of Botting Systems, a startup company spun out of TELUS that developed network management software and was acquired by Illuminet, which was subsequently acquired by Verisign.
In 2015, Josh received a Distinguished Alumni Award from the University of Victoria (having graduated from its Engineering faculty) in recognition of his professional achievements and community contributions. Josh is also a graduate of the Executive Program at Queen’s School of Business.