If you are experiencing issues with your doorbell camera, check out this LED status reference guide to assist with your troubleshooting

Note: If your doorbell is not showing any colour, there may be a power issue or it may have been turned off in the video settings from the web portal.

LED pattern	Doorbell state	Description
Solid green	Active	Your doorbell is ready and working normally. Want to change the colour? Use the TELUS Secure Business app or website to choose a custom colour in place of default green.
Solid white	In call mode	A call has been initiated or is occurring.
Solid blue	Starting up	Please wait while the doorbell is booting up.
Pulsing blue	Battery is charging	Note: The battery may charge for up to 30 minutes after installation.
Alternating blue & green	Connected to Wi-Fi, waiting for server connection	Please wait until the doorbell is successfully connected to the Wi-Fi network.
Alternating blue & yellow	Firmware update in progress	Please wait until the firmware update is complete.
Rapid orange double flash	No Wi-Fi connection	Check the Internet connection. The Wi-Fi credentials may have changed. Delete and re-add the doorbell camera using the TELUS Secure Business app*.
Rapid blue double flash	Power supply issue	Contact your electrician. The doorbell transformer may need to be replaced.