Troubleshoot your Outdoor Camera

If you are experiencing issues with your Outdoor Camera, check the following LED reference guide to help you troubleshoot.

LED pattern

Status

Description

Troubleshoot your Outdoor Camera / Table / Off Row / LED / LED Off

Power off

Please check the power source.

Troubleshoot your Outdoor Camera / Table / Solid Green Row / LED Solid Green

Active

Your camera is ready and connected to your TELUS Secure Business Security System.

Troubleshoot your Outdoor Camera / Table / Flashing Green Row / LED Flashing Green

Local network connection

Camera is connected to the network but not to the internet. To troubleshoot:

  1. Verify internet access from another device (i.e. laptop) on the same network to confirm if it’s an internet or camera issue. If it’s a camera issue, try moving your camera closer to the router

  2. Power off your router for a full 60 seconds to reset your internet

  3. Reboot your camera and wait 10 seconds before trying again

Troubleshoot your Outdoor Camera / Table / Flashing Green + Red Row / LED

Factory reset

Your camera is restoring to factory default settings. To perform a factory reset, press and hold the WPS button for about 10-15 seconds.

Troubleshoot your Outdoor Camera / Table / Solid Red Row / LED / LED Solid Red

Power on OR no local or internet connection

The camera is powering on, which takes 60-90 seconds. If longer than 90 seconds, the camera is not connected to the internet.

Troubleshoot your Outdoor Camera / Table / Flashing Red Row / LED / LED Flashing Red

Starting up

Please wait, the camera is powering on or a firmware upgrade is in progress.

Troubleshoot your Outdoor Camera / Table / Flashing White Row / LED / LED Flashing White

Wi-Fi access point mode

Your camera is ready to connect to the Wi-Fi network.


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