Internet speed test

Measure the speed of your Internet connection & get information on factors that impact your speed.

Before you run a speed test: For the most accurate results, it’s best to run this test on a desktop or laptop computer that is connected to your modem with an Ethernet cable. If that’s not possible, and you can only connect via Wi-Fi, place the device you’re running the test on in an unobstructed area within two metres of the modem/access point and try again. It also helps to pause any large downloads or video streaming in your business.

For plans over 300 Mbps: If you have an Internet plan with speeds greater than 300 Mbps (megabits per second), we strongly recommend you download the Ookla desktop app and follow these instructions.

Test your internet speed

Understanding your speed test results

The speed test on this page is most useful as a quick indicator of your internet connection's current performance.

  • Download speed: The rate at which data is transferred from the internet to your device.
  • Upload speed: The rate that data is transferred from your device to the internet.
    • Download speed and upload speed are commonly measured in Megabits per second (Mbps).
  • Ping (or Latency): The time it takes in milliseconds (ms) when a data request is sent between your computer and the internet. This is the most important parameter when we are talking about online games or video calls.

For more information about the Ookla speed test, visit

Factors that impact your speed test results

Your maximum internet connection speed can be affected by several factors, including, but not limited to:

  • The age and specifications of your devices, such as your phone, laptop, Smart TV, and any adapters and dongles you might be using
  • The type of connection between your device and the router (e.g., Ethernet, Wi-Fi) you are using
  • The processing abilities of your devices (PC/laptop, tablet, smartphones, etc.)
  • The number of devices on your network and what they’re using the internet for, as internet speeds are shared among all devices on the network
  • The TELUS Internet service plan to which you are subscribed

These are only a few of the many reasons why one's Internet connection often does not achieve the theoretical maximum speed. Generally, Ethernet connections are faster and more reliable than Wi-Fi connections so, if possible, use that method of connection and a device supporting the maximum performance of your Internet service plan for the best results.

Remember, too, that some websites you visit may have slowness issues on their end, unrelated to your internet speed. Use the speedtest above to determine your systems' actual performance.

How to run a speed test for plans over 300 Mbps

Important: For the most accurate results, it’s best to run this test on a desktop or laptop computer that is connected to your modem with an Ethernet cable.

Download and run the Ookla Speedtest app on your fastest/newest computer

  1. Start by downloading the Speedtest app to your computer from the speedtest website. They have options for both Windows and Mac operating systems
  2. Select Speedtest for Windows or Speedtest for macOS to start the download
    • For Windows users: On the Speedtest for Windows page, select Get it from Microsoft button to go to the Microsoft App Store
    • For Mac users: On the Speedtest for Mac page, select the Download on the Mac App Store button to go the Mac App Store
  3. Follow the App Store instructions to download the app:
    • For Windows users: Select Get in Store app to download the app
    • For Mac users: Select View in Mac App Store to launch the Mac App Store. From the Store, select Get to download the app
  4. Install the app on your computer
  5. Once the desktop app is installed, open/launch the app, then select the GO button to begin the test

What are normal speeds for the Gigabit Internet plan?

This plan supports wired connection speeds as high as 940 Mbps. Wireless speeds are typically between 250 Mbps and 500 Mbps. Your results may vary, especially on older devices.

What are normal speeds for the 1.5 Gigabit or faster plan?

When using 1.5 Gigabit or faster plans, the intention is to provide fast speeds to multiple devices in your home at the same time. These devices, combined, can use the full 1.5 Gigabit of available bandwidth. It is possible for one device, connected by Ethernet and using a capable adapter/dongle, to achieve full speed. To support these speeds, your router, device(s), and network configuration must all be able to keep up.

Depending on your Ethernet adapter and plan, you should expect download speeds between 400 Mbps and 1.5 Gbps. Note, to achieve speeds over 1 Gbps on Ethernet, you will need to be connected to the 10G Ethernet port on the Network Access Hub and use an adapter or dongle that supports higher speeds. On Wi-Fi, your speeds are likely to be between 250 Mbps and 500 Mbps.

Still experiencing decreased speed issues?

If you are still experiencing slow speed issues, skip the wait by filling out a My TELUS Business Support request and we will reach out to you:

  1. Log in to My TELUS
  2. Find the Support Requests card on your Overview page by scrolling down past your account(s) tile
  3. Select the Go to Support Requests button
    • Find the category for which your request will most likely fall under. You can see the various categories and requests here
  4. Then, find the applicable form and complete it with the necessary information
  5. Select the Submit button

For more detailed information about Business Support Requests, visit: My TELUS Business Support Requests FAQ

Upgrade your HSIA speed

For more information on how to upgrade your HSIA speed, please visit:

Business Internet Plans

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