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3 steps to fix your picture and video message issues for TELUS Business customers

Easy steps to fix most of your iOS or Android picture & video message issues

If you’re having issues sending or receiving message, check out these 3 easy steps.

Step 1: Restart your device

Most messaging issues can be fixed by simply restarting your phone. Similar to restarting a computer, a restart helps clear minor glitches often resolving various issues. So simply turning your phone off and on again may solve many issues. Also, if your device has a removable battery, remove the battery and put it back in before turning your phone on again.

Step 2: Make sure you have data service enabled and your device “data is turned ON”

    On iPhone:

      On Android:

        Note
        : If text messages work, but picture and video messages are failing, verify that your data is working by opening a web page.

        Step 3: Check your device settings

        Picture & video messaging may not work if you bring your own Android device to the TELUS network. Check the below settings to make sure your device can send and receive picture & video messages.

        Note
        : The location of these setting may vary depending on which version of Android you are using. Generally
        Access Point Names
        (APN) settings are under
        Settings >
        Connections
        (or
        Network & Internet
        ) >
        Mobile Network
        >
        Advanced.
        After you go to “
        Access Point Names
        ”, Press
        ADD
        to add new APN.

          Note
          : Send keyword MMS to short code 8900, you will receive a text message with the key MMSC setting info. You can simply copy and paste the MMSC info following the above instructions.

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