You're currently in Business Support. For help with a consumer service, visit our
Troubleshoot issues with your TELUS Secure Business Round Doorbell
If you are experiencing issues with your TELUS Secure Business Round Doorbell Camera, check out the following LED status reference guide to assist with your troubleshooting
Note
: If your TELUS Secure Business doorbell is not showing any colour, there may be a power issue or it may have been turned off in the video settings from the web portal
Image | LED pattern | Doorbell state | Description |
|---|---|---|---|
 | Solid green | Active | Your doorbell is ready and working normally. Want to change the colour? Use the TELUS Secure Business app or website to choose a custom colour in place of default green. |
 | Solid white | In call mode | A call has been initiated or is occurring. |
 | Solid yellow | Starting up | Please wait while the doorbell is booting up. |
 | Alternating red & blue | Battery is charging | Note : The battery may charge for up to 30 minutes after installation. |
 | Alternating blue & green | Connected to Wi-Fi, waiting for server connection | Please wait until the doorbell is successfully connected to the Wi-Fi network. |
 | Alternating blue & yellow | Firmware update in progress | Please wait until the firmware update is complete. |
 | Rapid orange double flash | No Wi-Fi connection | Check the Internet connection. The Wi-Fi credentials may have changed. Delete and re-add the doorbell camera using the TELUS Secure Business app**. |
 | Rapid red double flash | Power supply issue | Contact your electrician. The doorbell transformer may need to be replaced. |
** Learn how to .
reconnect the doorbell camera to the Internet
Did this article solve your problem?
Yes
No
Related articles
This Privacy Statement describes how TELUS collects, uses, and discloses your personal information when you use the TELUS Business Connect Mobile App.
Learn about accessibility at TELUS