The terms in this section apply to TELUS Cloud Collaboration Pro services (also referred to as “TCCP”).
Service Plan | Use |
Basic | For those users who simply need to make and receive calls and want basic collaboration capabilities |
Enhanced | For those users who spend time away from the office but still need to collaborate efficiently |
Advanced | For those users who require a complete collaboration experience |
Standard Service Elements and Features | Description |
License to use | We will provide hardware and software licenses in accordance with the services to which you are committing. |
PSTN Connectivity | For each service address we will provide PSTN connectivity via a centralized IP trunking system that includes: one DID number per service unit, a main billing telephone number, one white page directory listing, local calling, VoIP 911 service |
Designated Representative | You will provide and maintain a point of contact for all notices and communications (including on the status of trouble ticket events and any systemic problems for first level trouble shooting and problem diagnosis) and provide and update an e-mail address to reach your contact. You will grant all accesses for us to install and maintain the TCCP service. TELUS shall not be responsible for any delays, interruptions of the TCCP service, damages or costs that may result if we are unable to obtain access to your site. |
User IDs and Passwords | You will be able to distribute and maintain end-user IDs and passwords assigned to your account. You will notify us in a timely manner of new end-users and any end-user who ceases to be authorized user. You will maintain the security of the user IDs and passwords that have been assigned. |
Call Control | Make and take phone calls. Easily switch calls between mobile and office phones, conference in others. |
Cisco Jabber | Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. |
Desktop and Mobile App Access | Access your service on any computer, Android or Apple mobile device with Cisco Jabber |
Single Number Reach | Incoming calls to your TCCP service can ring on four phones simultaneously |
Unified Messaging | Voicemail is delivered to your email allowing you to review messages at your convenience |
Video Calling | Use your computer or video enabled desk phone to enhance your communication with colleagues |
Service Desk | Service support via a 24x7x365 bilingual (French and English) service desk. |
White Glove Configuration | Provision and configuration services provided by one or more designated TELUS support team members who will work with your designated contact. |
Online Portal | Customer administrators can use the portal to manage the services you have subscribed to. End users can use the portal to manage their specific service features. |
Optional Service Elements and Features | Description |
Cisco WebEx | Cisco WebEx in an integrated web conferencing solution that enables online meetings by incorporating audio, video and real-time content sharing including documents, applications and desktops over the web. |
Attendant Console | Simplify and improve incoming call management with an attractive and easy-to-use integrated operator console software solution. |
White Glove Installation | On-site installation services provided by a qualified our technician. |
Measure | Standard | Target | Total Monthly Outage Time = Credit Amount |
Service Availability | 100% 7 days x 24 hours | 99.9% | ≤ 43 mins = 0% of applicable Monthly Fixed Price > 43 mins to 15 hrs 6 mins = 20% of applicable Monthly Fixed Price > 15 hrs 6 mins to 29 hrs 30 mins = 40% of applicable Monthly Fixed Price > 29 hrs 30 mins to 43 hrs 54 mins = 60% of applicable Monthly Fixed Price > 43 hrs 54 mins = 80% of applicable Monthly Fixed Price |