Claims Analyst

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of our team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here’s the impact you will make and what we will accomplish together
TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies formed through the acquisition of industry leaders including: Exceedra, Blacksmith Applications, Agrian, TKXS, Farm At Hand, Decisive Farming, Muddy Boots, AGIntegrated, Herdtrax and Feedlot Health Management Services. Together, we enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

As a Claims Analyst, you will be responsible for the timely and accurate entry of claim backup. The goal is 60 claims per hour with complete accuracy.  Your duties include creating claims, inputting required fields, attaching backup, balancing to the backup received, and choosing a contract that best matches the claim backup coming in - Backup submitted comes in various formats.  You will need to have the ability to interpret the backup and capture the required fields in our TPM system is required.  Advanced Excel skills are required, including the ability to create pivot tables and correctly sum data. 

Here’s how

Daily responsibilities:

1. Working duplicate pendings
   2. Update daily stats on manual and eclaim counts and dates
   3. Moving claims from evaluation to complete
   4. Update timecard daily
   5. Mark emails as eclaim
   6. Mailbox management – move emails to the appropriate folder(s)
   7. Ability to switch from various accounts utilizing the client manuals and cheat sheets
   8. Ensure proper coverage for all accounts assigned, keeping the dates in synch and asking for help when needed or behind
   9. Communication with the Account Manager and/or Director of Client Services on any claim questions
   10.   Monitor VIP customers to ensure they are processed as priority

Weekly Responsibilities:
1. Reach out to on claims on hold to resolve them with the customers
2. Email Account Managers with a list of any bad mappings found
3. Work the missing backup report and attach the backup to the claims
4. Inform the Account Manager and Director of Client Services of any issues/patterns with claims input
5. Create Dot Disputes on the portal as needed
6. Assist with coverage on other accounts not assigned to you when other team members are out
7. Assists with working on pending lists assigned by the Account Manager

Advanced Responsibilities:
1. Reply to emails from users of our TPM application
2. Assist with validating any work completed by new Claims employees
3. Ability to cover any account
4. Work on brand new accounts once started and work closely with the Account Manager to get the manual created for other team members

Join us

FOR INTERNAL USE ONLY: Career Stream, Level  S1

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let’s make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.