Jr Account Manager

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here’s the impact you will make and what we will accomplish together

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes. As part of our Food, Beverage and Consumer Goods team, you’ll help our customers connect business processes and leverage data-driven technology for better visibility, agility and responsiveness. The JR Account Manager team member will be responsible for ensuring the overall customer services and satisfaction for our clients. Client facing meetings, phone calls, video calls, etc.. This position does require traveling to the offices for the clients you are assigned a few times a year. This position does require teamwork and the ability to cover claims and/or deductions when team members are out or functions get behind. Advanced excel skills are required, including the ability to create pivot tables and proper sum data. Experience in webinar calls and power point is required. This is a fast paced job, the ability to multi-task is a must.

Here's how

• Update timecard daily
• Saving eclaims for FTP
• Work Eclaim kickback tickets within 1 business day of being assigned to get them closed
• Eclaim exceptions
• Check claims on hold for comments weekly
• Tickets assigned to you, clear out daily
• Help to cover Deductions and/or Claims when someone is out
• Create Tableau reports as needed for Account Managers

Other Responsibilities:

• Assist with some emails received from clients within the client box and your email box within 3 business days of receipt
• Check pends daily (Duplicates, UOM pends, and multiple events)
• Check new pends daily that auto submitted/approved for accuracy
• Keep Client Services Director up to date with any potential issues
• Ability to multi-task and move throughout several different accounts daily, keep all tasks up to date across all clients assigned and ask for help when needed
• Be available for team members and Director of Client Services with any specific client questions
• Help to with portal & monarch tickets for Artlog
• Other projects assigned from the Account Manager or Director of Client Services

What you bring to the role

•  Advanced excel skills are required, including the ability to create pivot tables and properly sum data.
• 1-2 years experience working in a similar role

Job Information

Location - Remote
Employment Type - Full Time
Career Stream Level - P1

The US base salary range for this position is: $56k - $70k USD. This position may be eligible for a 5% performance- based BONUS. Our salary ranges are determined by role, level and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply. Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.

In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let’s make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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