ERP Application Support Specialist

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here’s the impact you will make and what we will accomplish together

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

• As part of our Food, Beverage and Consumer Goods team, you’ll help our customers connect business processes and leverage data-driven technology for better visibility, agility and responsiveness.  As an ERP Application Support Specialist., you will primarily be responsible for supporting our Enterprise Resource Planning system with integration into, Warehouse Management WMS system, Order Management and Direct Store Delivery solutions. Your previous functional and technical experience with Enterprise Resource Planning systems will fast track your opportunity. You will be responsible for ensuring that the client issues are defined and resolved in a timely manner and the customer is kept up to date on the status of their projects/issues. Additionally, it will be your responsibility to manage the client relationship effectively.

Here’s how

• Serve as functional application expert for ERP in a fast-paced environment
• Requires critical thinking, troubleshooting, validation testing, write-ups, and professional communication both internally and externally
• Review all new support tickets, replicate the issue, and ensure the expected results are documented before assigning to a developer
• Manages tasks that may go between departments or cross-functional teams for each individual client task
• Be a liaison between development staff and the customer
• Manage multiple tasks concurrently

What you bring to this role

• Previous ERP Support or ERP Implementation experience
• Some Accounting / Financial background will be helpful
• Motivated with a high level of initiative
• Strong knowledge of SQL Server Management Studio, able to write complex queries, backup/restore databases, dba skills-install, start, stop and troubleshoot .NET framework and development associated
• Background in networking
  
• Basic knowledge of SQL Server Management Studio, able to write simply queries and backup/restore databases
• Team player with a customer service focused attitude
• Must be able to define and document effective/efficient processes and possess strong project management tools
• Undergraduate degree or equivalent work experience required

Job Information

Location - Remote-US
Employment Type - Full Time
Career Stream Level - P5

The US base salary range for this position is: $117k - $146k USD. This position may be eligible for a 10-15% performance- based BONUS. Our salary ranges are determined by role, level and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply. 

Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process. 

In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let’s make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.