Families
If you’re a low-income family, you may be eligible for our Mobility for Good® and Internet for Good® for families programs.
See below for program details and how to apply.
Mobility for Good
Mobility for Good® for low-income families provides Canadian families receiving the maximum Canada Child Benefit (CCB) with low-cost wireless service. Customers can get a free certified pre-owned smartphone on a 2-year term, bring their own device or take advantage of a $75 discount towards the online purchase of a refurbished smartphone or accessories through our retail partner,
Mobile Klinik
.Program details
Mobility for Good - 10GB 5G+
$
25
per month1
- 10 GB of shareable2 data at speeds up to 1Gbps and unlimited data at reduced speeds per month3
- Unlimited Canada-wide talk & text
Mobility for Good - 20GB 5G+
$
35
per month1
- 20 GB of shareable2 data at speeds up to 1Gbps and unlimited data at reduced speeds per month3
- Unlimited Canada-wide talk & text
What’s included in the plans?
- Choice of a pre-loved Samsung Galaxy S23 FE for $0 with a 2-year term4, Bring Your Own Device or redeem a $75 discount off the purchase of a phone of your choice fromMobile Klinik
- Plans include Call Display, Conference call, Call waiting and Voice mail
- Free SIM card for new customers
- No contract or cancellation fees
- Digital literacy and safety workshops and resources throughTELUS Wise®
- Choice of a pre-loved Google Pixel 7 for $0 with a 2-year term5, Bring Your Own Device or redeem a $75 discount off the purchase of a phone of your choice fromMobile Klinik
- Plans include Call Display, Conference call, Call waiting and Voice mail
- Free SIM card for new customers
- No contract or cancellation fees
- Digital literacy and safety workshops and resources throughTELUS Wise®
Get a certified pre-owned Samsung Galaxy S23 FE for $0 with Easy Payment on a 2 year term4
Retail price: $349
Condition: Good
Storage: 128GB
Condition: Good
Storage: 128GB
Application information
You can apply if you:
- Receive the maximum Canada Child Benefit (CCB)
- Can provide a recent Canada Child Benefit statement showing your family net income of less than or equal to $37,487
Please note
- Documentation will be used for eligibility validation and then deleted or shredded. TELUS will be recording your name, mailing address, email (if applicable) and last four digits of a unique identifier.
- Individuals are encouraged to enlist the help of a friend, family member or case worker to apply on their behalf if necessary.
- Do not send the original copy of your document as it will not be returned to you.
What to expect after you apply
- We will review and respond to all applications within 1 week (response may be slower for mail in applications).
- If approved, you will be sent a code along with information on purchasing a discounted phone from Mobile Klinik (if required) and instructions on how to sign up for the plan. If you cannot find the confirmation email in your inbox, please check your spam or junk mail folder.
- We recommend that you secure a device prior to signing up for the wireless plan.
- If you have an existing contract with TELUS, you can still apply for this program. If approved, you will be migrated to the Mobility for Good plan.
Note: Any outstanding Device Balances, Bring-it-Back™ program amounts or TELUS Easy Payment® balances must be paid upfront before migrating to the Mobility for Good plan.
Apply online
Apply by mail
If you are unable to apply online, you can mail a copy of your documents to:
TELUS
Attention: Mobility for Good Program
4535 Canada Way
Burnaby, BC
V5G 1J9
TELUS
Attention: Mobility for Good Program
4535 Canada Way
Burnaby, BC
V5G 1J9
If applying by mail, please include your full name, return address, and contact phone number. If you provide an email address, we can expedite our response to your application.
Frequently Asked Questions
If you have an existing contract with TELUS, you can still apply for this program. If approved, you will be migrated to the Mobility for Good plan.
Note: Any outstanding Device Balances, Bring-it-Back™ program amounts or TELUS Easy Payment® balances must be paid upfront before migrating to the Mobility for Good plan.
If you have an existing contract with another cell phone provider, you can wait until your contract expires before you apply for this program, or you can pay the penalty fee for breaking your contract. Please verify any costs involved with your current cell phone provider prior to applying for this program.
If you are an existing TELUS customer, you can keep your current phone number.
If you are with another provider, we will assign a temporary TELUS phone number to your account. Once you receive your order, you can easily transfer your existing phone number by creating a My TELUS account and requesting a number transfer.
Note: Please do not cancel your account with your previous service provider until your transfer is complete. Find out more at
If you are with another provider, we will assign a temporary TELUS phone number to your account. Once you receive your order, you can easily transfer your existing phone number by creating a My TELUS account and requesting a number transfer.
Note: Please do not cancel your account with your previous service provider until your transfer is complete. Find out more at
telus.com/transfernumber
.You can access device-specific, interactive tutorials and support information
on our website
(scroll to the “Browse by Device” section of the page where you can enter your device brand and type). Additionally, we encourage you to visit TELUS Wise
for information and resources on how to safely navigate our digital world. TELUS Wise online basics
helps people just getting started with digital technology learn basic, everyday digital skills.Mobile Klinik is owned by TELUS and a leader in professional smartphone and tablet repair, refurbishment, and resale. They have 90 convenient locations from coast to coast, Onsite Repair Units in over 100 communities across Canada and an online store.
Taxes and pay-per-use charges (including long distance, roaming and additional airtime or data) are extra. The cost of data used while roaming outside Canada will vary by zone. Premium and subscription messages as well as third party application purchases are not included. Visit
telus.com/mobilityppu
for details. Rates and offers are subject to change without notice.The protection of our customers’ privacy is of paramount importance to us. We will be recording your name and address as it appears on your T4A(OAS) form and email address, and the last four digits of a unique identifier but we will not be recording the amount of assistance that participants receive.
Certified Pre-Owned devices are refurbished phones that have been thoroughly tested, inspected, and disinfected. They are then repackaged to look and function like new. Additionally, all Certified Pre-Owned devices come with a 1-year warranty from TELUS.
Certified Pre-owned device conditions
Like-new
These phones were returned within their money-back guarantee period, so they are essentially new (we just can't call them that). The only difference is the lower price point.
Great
With only a few minor scuffs, these phones are in near-mint condition. They passed our inspections with flying colours and offer exceptional value for the price.
Very Good
Very Good
These phones are in excellent condition, with only minor bumps and scratches. They have been thoroughly cleaned and inspected to ensure they are fully functional and ready to use.
Good
These devices typically have visible scuffs, hairline scratches, or other minor imperfections. They have been thoroughly cleaned and inspected to ensure they are fully functional and ready to use.
Physical cleaning and disinfecting: We carefully clean the entire surface of the device, camera lenses, and buttons.
Physical quality inspection: We ensure the refurbished device is free of major cosmetic defects.
Functional test: We make sure everything works as it is supposed to. We thoroughly test the device, including the camera, display, all buttons, audio and vibration components and the battery. During our refurbishment process, some components may be replaced using third party parts. These parts go through a 34 point inspection by a trained, professional technician and are covered by our warranty.
Network quality test: We test with a SIM card to ensure the device has full connectivity and can send and receive voice, text and data over a mobile network, and connect to Wi-Fi.
Full system and software restoration: We erase all previous data and perform a full factory reset, so your device is restored to its original state. We will also load the latest version of software available.
Re-packaging: Devices are packaged into a TELUS Certified Pre-owned box.
Yes. We will cover the costs to repair any manufacturer’s defects for 1 year. Please note that Certified Pre-owned devices are eligible for TELUS Device Care, but not for AppleCare+.
As part of TELUS' effort to reach our environmental goals, Certified Pre-Owned devices will no longer include a power adapter or charging cable. Please use your existing ones or leverage our Mobility for Good discount at
Mobile Klinik
to purchase a power adapter and/or charging cable. Non-profit organization requests
If you’re a non-profit seeking program assistance, please submit your inquiry using our online form.
Contact us
If you have any questions about Mobility for Good after reviewing
Frequently Asked Questions
, please contact us at [email protected]
.Success stories
Learn more about how our Connecting for Good programs are making a positive difference in communities across Canada.
Non-profit organization requests
If you’re a non-profit seeking program assistance, please submit your inquiry using our online form.
Contact us
If you have any questions about Mobility for Good after reviewing
Frequently Asked Questions
, please contact us at [email protected]
.Success stories
Learn more about how our Connecting for Good programs are making a positive difference in communities across Canada.
Internet for Good
Internet for Good® provides thousands of low-income families in British Columbia, Alberta and some areas of Quebec with the tools and connectivity they need to succeed. Recipients must have children under the age of majority and be currently receiving the maximum Canada Child Benefit.
Program details
Internet 25
$
10
per month for 24 months (plus taxes)6
- 25Mbps7 download speed
- 25Mbps7 upload speed
- 300GB of monthly data
Ideal for:
- Up to 3 devices
- Emailing and online browsing
Most popular
Internet 50
$
20
per month for 24 months (plus taxes)8
- 50Mbps7 download speed
- 50Mbps7 upload speed
- Unlimited monthly data
Ideal for:
- Up to 5 devices
- Sharing and posting online
Internet 150
$
35
per month for 24 months (plus taxes)9
- 150Mbps7 download speed
- 150Mbps7 upload speed
- Unlimited monthly data
Ideal for:
- Up to 11 devices
- Streaming and online gaming
Internet 150
$
35
per month for 24 months (plus taxes)9
- 150Mbps7 download speed
- 150Mbps7 upload speed
- Unlimited monthly data
Ideal for:
- Up to 11 devices
- Streaming and online gaming
What’s included in the plans?
- Option to purchase a low cost refurbished computer throughB.C. Technology for Learning SocietyorAlberta Computer for Schools, depending where you are located
- No contract or cancellation fees
- Digital safety workshops and resources throughTELUS Wise®.
What’s included in the plans?
- Option to purchase a low cost refurbished computer throughB.C. Technology for Learning Society
- No contract or cancellation fees
- Digital safety workshops and resources throughTELUS Wise®
- Option to purchase a low cost refurbished computer throughB.C. Technology for Learning Society
- No contract or cancellation fees
- Digital literacy and safety workshops and resources throughTELUS Wise®
Application information
You can apply if you:
- Receive the maximum Canada Child Benefit (CCB)
- Can provide a recent Canada Child Benefit statement showing your family net income of less than or equal to $37,487
Note: The Internet for Good account must be under the name of the individual named on page 1 of the CCB statement.
TELUS is participating in the Connecting Families Government of Canada program. If you received a letter with a unique access code, please visit
TELUS is participating in the Connecting Families Government of Canada program. If you received a letter with a unique access code, please visit
connecting-families.ca
to sign up.Please note
- Documentation will be used for eligibility validation and then deleted or shredded. TELUS will be recording your name, mailing address, email (if applicable) and last four digits of a unique identifier.
- Individuals are encouraged to enlist the help of a friend, family member or case worker to apply on their behalf if necessary.
- Do not send the original copy of your document as it will not be returned to you.
What to expect after you apply
- We will review and respond to all applications within 1 week
- If approved, you will be sent a code and a TELUS call centre phone number to call to sign up. If you cannot find the confirmation email in your inbox, please check your spam or junk mail folder.
- The call centre agent can help you sign up for the service or help existing customers who qualify for this program to migrate from their current plan.
Apply online
Apply by mail
If you are unable to apply online, you can mail a copy of your documents to:
TELUS
Attention: Internet for Good Program
4535 Canada Way
Burnaby, BC
V5G 1J9
TELUS
Attention: Internet for Good Program
4535 Canada Way
Burnaby, BC
V5G 1J9
If applying by mail, please include your full name, return address, and contact phone number. If you provide an email address, we can expedite our response to your application.
Special Offers
- Get Optik TV® for $30/mo. when you bundle your TV and internet plan.10Watch your favourites on just about any device, anywhere, anytime.11
Take action now and protect your identityIdentity theft can happen to anyone. TELUS Online Security blocks over 9 million cyberthreats daily, to help you protect your identity, personal data and devices.12
Optik TV
TELUS Online Security
Frequently Asked Questions
Yes, if you are still eligible you can reapply by uploading your updated documentation at
telus.com/InternetForGood
. To ensure that there are no gaps in service or bill increases, participants are encouraged to apply before their two year service anniversary. No. The Internet for Good price is only valid for the Internet for Good plan which includes speeds of up to 25 megabits per second (where available) and 300GB of monthly data7. Existing TELUS Internet customers who qualify for Internet for Good can migrate to this plan if they would like to take advantage of the $10 price point. Alternatively, eligible applicants can select Internet for Good with speeds of up to 50 megabits per second (where available) for $20/month or 150 megabits per second (where available) for $35/month. Both options include unlimited monthly data.
You can migrate to the Internet for Good plan if you would like. Early cancellation fees may apply if you received a Gift with Purchase and are still within the initial Service Agreement period. To learn more about any fees that you may be responsible for, please refer to your Service Agreement details which are available under the Profile section of your My TELUS account.
If you have an existing contract with another Internet provider, you can wait until your contract expires before you apply for this program, or you can pay the penalty fee for breaking your contract. Please verify any costs involved with your current provider prior to applying for this program.
- Use the Canada Revenue Agency’s “My Account” service to Log in or Register
- On the home page, select “View mail”
- Look for your “CCB notice” under the “List of correspondence items” section
- Click on the link that says “PDF” to download your CCB notice
Non-profit organization requests
If you’re a non-profit seeking program assistance, please submit your inquiry using our online form.
Contact us
If you have any questions about Internet for Good after reviewing
Frequently Asked Questions
, please contact us at [email protected]
.Success stories
Learn more about how our Connecting for Good programs are making a positive difference in communities across Canada.
Non-profit organization requests
If you’re a non-profit seeking program assistance, please submit your inquiry using our online form.
Contact us
If you have any questions about Mobility for Good after reviewing
Frequently Asked Questions
, please contact us at [email protected]
.Success stories
Learn more about how our Connecting for Good programs are making a positive difference in communities across Canada.
- Taxes and pay-per-use charges (including long distance, roaming and additional airtime or data) are extra. The cost of service used while roaming outside Canada will vary by zone. Currently, voice roaming in the US is charged at $1.50/minute. Visit telus.com/mobilityppu for details. Plus applicable provincial or municipal government 911 fees in Nova Scotia (43¢), PEI (70¢), New Brunswick (53¢), Saskatchewan (94¢), Quebec (46¢), Alberta (44¢), and Newfoundland and Labrador (75¢). The cost of data used while roaming outside Canada will vary by zone. Visit telus.com/mobilityppu for details. Premium and subscription messages are not included. Text messages sent from Canada to a non-Canadian phone number will be charged at 40¢/message. Text messages sent while roaming outside of Canada will be charged at 60¢/message. Visit telus.com/text for details. Multimedia messaging used while outside of Canada is charged as data roaming. Messages sent using iMessage may incur data charges. Rates and offers are subject to change without notice.
- Shareable data can only be shared amongst devices on your account with their own unlimited data plan. The high-speed data bucket from each user’s unlimited data plan is combined together to form one shareable high-speed data bucket. Once you exceed your shareable high-speed data bucket, speeds will be reduced on all of your connected devices and for all users sharing from the shareable high-speed data bucket; however, you will not be charged data overage fees. Refer to TELUS' Fair Use Policy at telus.com/fairusepolicy.
- Data speeds reduced to a maximum of 512Kbps after your included high-speed data bucket is exhausted. Speed may vary with your device, internet traffic, environmental conditions, and other factors. Please refer to TELUS’ Fair Use Policy at telus.com/fairusepolicyfor further information.
- Offer subject to change without notice and only available online while quantities last, for new activations, to approved Canadian customers on the Mobility for Good seniors and families program. Subject to approved credit with a 24-month Easy Payment agreement (0% APR). Easy Payment balance will be repaid over a 24-month period via equal monthly payments. The promotional offer includes an offsetting $349 device discount over 24 months for the Certified Pre-Owned Samsung Galaxy S23 FE. Promotional offer will be removed if the Easy Payment agreement is terminated early. Payment of any outstanding Easy Payment balance due upon termination or account transfer. Applicable taxes are calculated based on the total no term price less any device discounts and must be paid in full at the time of purchase. Pay-per-use charges (including long distance, roaming and additional airtime or data) are extra. A monthly rate plan is charged in addition to the 24-month Easy Payment plan. Not eligible for the TELUS Family discount. Cannot be combined with other promotional offers. Offer is non-transferable and is not valid for cash or a cash equivalent.
- Offer subject to change without notice and only available online while quantities last, for new activations, to approved Canadian customers on the Mobility for Good seniors and families program. Subject to approved credit with a 24-month Easy Payment agreement (0% APR). Easy Payment balance will be repaid over a 24-month period via equal monthly payments. The promotional offer includes an offsetting $334 device discount over 24 months for the Certified Pre-Owned Google Pixel 7. Promotional offer will be removed if the Easy Payment agreement is terminated early. Payment of any outstanding Easy Payment balance due upon termination or account transfer. Applicable taxes are calculated based on the total no term price less any device discounts and must be paid in full at the time of purchase. Pay-per-use charges (including long distance, roaming and additional airtime or data) are extra. A monthly rate plan is charged in addition to the 24-month Easy Payment plan. Not eligible for the TELUS Family discount. Cannot be combined with other promotional offers. Offer is non-transferable and is not valid for cash or a cash equivalent.
- Offer subject to change without notice and may not be combined with other offers. No term commitment is required. This is a month to month service. For low-income families, people living with disabilities, youth and government assisted refugees, regular pricing applies at month 25. For qualifying low-income seniors, the discounted price shown above will continue to apply for each month of service. Regular price is currently $60/month and subject to change without notice. Internet access is subject to usage limits. Additional charges apply for exceeding the included 300GB monthly data. For more information on how this works, please click here. An optional unlimited data add-on is available. Regular price for unlimited data add-on is $20/month and subject to change without notice. All prices do not include applicable taxes. Minimum system requirements apply. A credit check is required. The Internet for Good program is provided as a TELUS Wireline service only and is not available on our wireless network or for customers accessing TELUS High Speed Internet with a SmartHub. Internet for Good is only available in Alberta, British Columbia and some areas of Quebec. Final eligibility for the services will be determined by a TELUS representative and may vary by customer address. Cannot be combined with other offers. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. If you have been accepted to the Internet for Good program, your next step is to confirm that TELUS’ internet service is available at your service address by contacting 1-833-323-3338.
- Maximum speeds require optimal network conditions on a wired connection. Internet access speeds may vary depending on location, usage within the home network, Internet traffic, applicable network management or server configurations. Concurrent data streams, including combinations of uploads and downloads, may be required to access maximum speeds. Maximum speeds may not be achievable using a single device.
- Offer subject to change without notice and may not be combined with other offers. No term commitment is required. This is a month to month service. For low-income families, people living with disabilities, youth and government assisted refugees, regular pricing applies at month 25. For qualifying low-income seniors, the discounted price shown above will continue to apply for each month of service. Regular price is currently $60/month and subject to change without notice. With the exception of qualifying low-income seniors, the $0 unlimited data offer is only available for the first 24 months of service and regular pricing applies at month 25. Regular price for unlimited data add-on is currently $20/mo and subject to change without notice. All prices do not include applicable taxes. Minimum system requirements apply. A credit check is required. The Internet for Good program is provided as a TELUS Wireline service only and is not available on our wireless network or for customers accessing TELUS High Speed Internet with a SmartHub. Internet for Good is only available in Alberta, British Columbia and some areas of Quebec. Final eligibility for the services will be determined by a TELUS representative and may vary by customer address. Cannot be combined with other offers. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. If you have been accepted to the Internet for Good program, your next step is to confirm that TELUS’ internet service is available at your service address by contacting 1-833-323-3338.
- Offer subject to change without notice and may not be combined with other offers. No term commitment is required. This is a month to month service. For low-income families, people living with disabilities, youth and government assisted refugees, regular pricing applies at month 25. For qualifying low-income seniors, the discounted price shown above will continue to apply for each month of service. Regular price is currently $75/month and subject to change without notice. With the exception of qualifying low-income seniors, the $0 unlimited data offer is only available for the first 24 months of service and regular pricing applies at month 25. Regular price for unlimited data add-on is currently $20/mo and subject to change without notice. All prices do not include applicable taxes. Minimum system requirements apply. A credit check is required. The Internet for Good program is provided as a TELUS Wireline service only and is not available on our wireless network or for customers accessing TELUS High Speed Internet with a SmartHub. Internet for Good is only available in Alberta, British Columbia and some areas of Quebec. Final eligibility for the services will be determined by a TELUS representative and may vary by customer address. Cannot be combined with other offers. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. If you have been accepted to the Internet for Good program, your next step is to confirm that TELUS’ internet service is available at your service address by contacting 1-833-323-3338.
- (For Optik Essentials) Offer subject to change without notice. Available to residential customers who have not subscribed to Optik TV in the past 90 days. Eligibility for TV plans may vary by customer address. Final eligibility for the services will be determined by a TELUS representative. For customers signing up on a 24 month term, the Optik TV rate plan price is guaranteed to remain the same for the duration of the 24 month term. Prices of features and add-ons such as a la carte TV channels/theme packs and premium TV content are not guaranteed during the 24 month term and subject to change anytime. Cannot be combined with other promotional offers. Offer includes Optik TV Essentials. From month 1-24, a $13/mo discount applies to TELUS Optik TV. Regular price is currently $43/mo and is subject to change. All prices do not include applicable taxes. Minimum system requirements apply. TELUS reserves the right to modify channel lineups and packaging without notice. HDTV input equipped-television required to watch HD. Downgrading to Optik TV Basics after accepting a promotional offer will trigger the cancellation fees. A cancellation fee applies to the early termination of your Optik TV service agreement, which will be the sum of $360, declining by $15 for every month of Optik TV service and reducing to $0 at the end of your 2 year term, plus applicable taxes. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. (For Optik Core) Offer subject to change without notice. Available to residential customers who have not subscribed to Optik TV in the past 90 days. Eligibility for TV plans may vary by customer address. Final eligibility for the services will be determined by a TELUS representative. For customers signing up on a 24 month term, the Optik TV rate plan price is guaranteed to remain the same for the duration of the 24 month term. Prices of features and add-ons such as a la carte TV channels/theme packs and premium TV content are not guaranteed during the 24 month term and subject to change anytime. Cannot be combined with other promotional offers. Offer includes Optik TV Core. From month 1-24, a $5/mo discount applies to TELUS Optik TV ($240 savings over two years). Regular price is currently $35/mo and is subject to change. All prices do not include applicable taxes. Minimum system requirements apply. TELUS reserves the right to modify channel lineups and packaging without notice. HDTV input equipped-television required to watch HD. Downgrading to Optik TV Basics after accepting a promotional offer will trigger the cancellation fees. A cancellation fee applies to the early termination of your Optik TV service agreement, which will be the sum of $360, declining by $15 for every month of Optik TV service and reducing to $0 at the end of your 2 year term, plus applicable taxes. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account.
- Based on channel selection, on-demand library, premium content, and HD and 4K HDR availability.
- 9 million+ threats blocked on average every day. Norton Labs. (2021, October 19). 2021 Norton Cyber Safety Pulse Report. Norton.