## Indoor Camera ![indoor camera diagram](//images.ctfassets.net/9mt4r6ro1ay9/1GLxIJ7YJb9oSWSNeEUNL1/e25bac7d40c4b0b45a5fdb4d8baf942f/indoor_camera_diagram.jpg) To setup your __Indoor Camera__: 1. __Connect the camera to the Internet__, by one of these methods: a. __Best option__: If you have an Ethernet cable, plug in the camera direct to your Internet gateway/router. Once online, you can connect your camera to Wi-Fi from your SmartHome account b. __Alternate option__: If you do not have an Ethernet cable or physical access to your Internet gateway/router, use the Access Point Method described in the video below 2. __Activate or login to your SmartHome account__. Choose the appropriate option: a. If you are new to TELUS SmartHome (i.e. this camera is your first device), visit __telus.com/activatesmarthome__ and enter your email address to activate your account b. If you are already a TELUS SmartHome user, log into your web portal at [__telus.com/smarthome-security/login__](https://www.telus.com/en/smarthome-security/login) 3. __Add your camera to your SmartHome account__ a. Log in to your TELUS SmartHome account on a computer. Select __Video__ > __Settings__ and follow the on-screen instructions to add your camera b. If you used the Ethernet Method, you can also __Set Up Wireless Now__ by following on screen steps c. Customize your [__Smart Video Alerts__](https://www.telus.com/en/support/article/using-your-video-services). To set up your Smart Video Alerts, select __Video__ from the menu on the left-hand side, then __Recording Rules__ from the top navigation bar [youtube:id:zHHk71evhSw] __Connecting your Indoor Camera using the Ethernet Method__ If you cannot physically access the gateway or do not have an Ethernet cable, go to the section Connecting Camera to Wi-Fi with Access Point Method. 1. Plug into the Ethernet Connector port on the camera and a LAN port on your gateway/router (#3 in the example below) __Note__: We just need this Ethernet for the setup steps, after which the camera will connect with Wi-Fi. ![router](//images.ctfassets.net/9mt4r6ro1ay9/7KzEyO7aCESFTOOs9Qpwxl/9f29a0b96df9f3435838fa3e4e24c1c0/router.png) 2. Plug in the AC power cable to an electrical outlet and connect to the camera’s power supply port. Do this after connecting the Ethernet cable 3. __Activate or login to your SmartHome account__. Choose the appropriate option: a. If you are new to TELUS SmartHome (i.e. this camera is your first device), visit __telus.com/activatesmarthome__ and enter your email address to activate your account b. If you are already a TELUS SmartHome user, log into your web portal at [__telus.com/smarthome-security/login__](https://www.telus.com/en/smarthome-security/login) 4. Once logged in, select __Video__ on the left side menu. If this is your system's first video device, select __Add Camera__ ![add camera](//images.ctfassets.net/9mt4r6ro1ay9/ShhttPiZf3zG2wRI7oHGf/1411f9deefd15e5c23c019729aafd67e/add_camera.png) For all subsequent video devices, select __Settings__ > __Add Video Device__ If your camera shows up automatically, type in a name for your camera and select __Update & Install__. If the camera does not appear, try __Finding Camera with MAC Address__. See Troubleshooting section below 5. After your camera finishes updating, select __Set Up Wireless Now__. If this is the first camera on your network, select __Scan for Networks__ and choose the Wi-Fi network you would like your camera to connect to. Enter your password, scroll to the bottom of the screen and select __Next__ For all cameras after the first one, you may instead choose __Copy Settings__ to connect to the same network as your other cameras 6. Remove the Ethernet cable from the camera, then select __Next__ 7. Once connected, your video feed should show up under __Video__ in the browser or on your TELUS SmartHome mobile app. You may now unplug and move your camera to its final location ## Connecting a camera to your TELUS SmartHome Complete these steps after connecting your camera to the Internet using the __Ethernet Method__ or __Access Point Methods__. 1. __Activate or login to your SmartHome account__. Choose the appropriate option: a. If you are new to TELUS SmartHome (i.e. this camera is your first device), visit __telus.com/activatesmarthome__ and enter your email address to activate your account b. If you are already a TELUS SmartHome user, log into your web portal at [__telus.com/smarthome-security/login__](https://www.telus.com/en/smarthome-security/login) 2. Once logged in, select __Video__ on the left side menu. If this is your system’s first video device, select __Add Camera__ ![add camera](//images.ctfassets.net/9mt4r6ro1ay9/ShhttPiZf3zG2wRI7oHGf/1411f9deefd15e5c23c019729aafd67e/add_camera.png) For all subsequent video devices, select __Settings__ > __Add Video Device__ ![4](//images.ctfassets.net/9mt4r6ro1ay9/4y1cRC15dHWBrhRdOqvZq6/4cee48e5ab099f1db82edf91dac59c03/4.png) If your camera shows up automatically, type in a name for your camera and select __Update & Install__. If the camera does not appear, try __Finding Camera with MAC Address__. See Troubleshooting section below 3. After your camera finishes updating, select __Set Up Wireless Now__. If this is the first camera on your network, select __Scan for Networks__ and choose the Wi-Fi network you would like your camera to connect to. Enter your password, scroll to the bottom of the screen and select __Next__ For all cameras after the first one, you may instead choose __Copy Settings__ to connect to the same network as your other cameras 4. Remove the Ethernet cable from the camera, then select __Next__ 5. Once connected, your video feed should show up under __Video__ in the browser or on your TELUS SmartHome mobile app. You may now unplug and move your camera to its final location 6. To take full advantage of your camera(s), customize your [__Smart Video Alerts__](https://www.telus.com/en/support/article/using-your-video-services). To set up your Smart Video Alerts, follow these steps or watch [__this video__](https://www.youtube.com/watch?v=3uJ-Rp732lI&feature=youtu.be): a. Log in to your [__SmartHome web portal__](https://www.telus.com/en/smarthome-security/login). b. Select __Video__ from the menu on the left-hand side c. From the top navigation bar, select __Recording Rules__ d. Select __Add Rule__ in the top right-hand corner e. Select __Video Object Detection__ and follow the on-screen steps to complete the setup of your Smart Video Alerts Congratulations! Your camera should now be connected and the feed will show up in your TELUS SmartHome Web Portal or mobile app! ## Doorbell Camera (Round or Slimline) __Important__: If this is your first time logging into your TELUS SmartHome account, first go to __telus.com/activatesmarthome__ to activate your account and receive your TELUS SmartHome activation email. [youtube:id:6iMaEfIYpHU] __Pre-installation checklist__ Make sure you have the following items and tools before you begin the installation: - Screwdriver - Cell phone/TabletMultimeter for testing voltage (optional, but recommended) __Step 1: Check existing doorbell wiring__ The Wi-Fi Doorbell Camera must be powered by doorbell wiring. It is not compatible with a remote doorbell chime. __Wired doorbell (compatible)__: - Doorbell button is connected to the wall by wires - Chime is powered by wires coming from the wall __Remote doorbell (not compatible)__: - Uses batteries - Chime plugged into an electrical outlet __Step 2: Test existing doorbell__ Make sure the existing doorbell works by pushing the button to sound the chime. If it is a wired doorbell and is not working, electrical work may be required. It is recommended to have a working chime box before installing the doorbell camera. __Step 3: Identify chime type__ Identify whether the chime is mechanical (ding-dong) or digital (plays a melody). Both types are compatible, but the installation will be different depending on the type of chime. You can identify the type by looking inside the chime box. For more help, watch this video.

__Chime Type__	__Characteristic__	__Requirement__
Mechanical	Metal bar and striker pin. Makes a Ding-Dong sound when the doorbell is pressed.	No modification needed.
Digital	Speaker. Plays a melody when the doorbell is pressed.	Need to add a digital adapter.
No chime box	None.	You MUST use a 10 ohm / 10 watt power resistor if there is no chime box.

If the chime has a metal bar and a striker pin, then it is mechanical. No modification is necessary. However, if the chime has a speaker, then it is a digital chime and needs a digital adapter. If there is no chime box and the doorbell wiring is directly connected to the transformer, you will need to use a 10 ohm/10 watt power resistor to prevent damage to the doorbell camera. The recommended distance between the Wi-Fi router and the Wi-Fi Doorbell Camera should be no more than 20 feet. __Physical installation__ Before beginning, turn off the breaker that controls your doorbell circuit. __Step 1:__ Remove existing doorbell. Disconnect the wires from the two terminals attached to the doorbell. Take care to prevent wires from slipping into the wall. __Note__: Be careful when handling the wires in cold weather as they can be very fragile and easily damaged. __Step 2:__ Mount the bracket. Pull the two wires through the bracket hole and secure it to the mounting location. __Step 3:__ Connect doorbell power to the bracket. Locate the two contact screws on the mounting plate and insert one wire under each screw and tighten. Avoid shorting the wires. Tuck any excess wire back into the wall. __Important__: If your existing doorbell has no chime box and is directly connected to the transformer, you will need additional 10ohm/10W resistor between the wire and the doorbell. ![lock](//images.ctfassets.net/9mt4r6ro1ay9/6X6EwRs7NEMBqq56zVf6ED/83e9777c5d5386b85ddca86bc318e445/lock.png) __Note__: Polarity does NOT matter. Slightly lift contacts on the back of the camera to make a more sturdy connection to prevent charging issues. ![skybell](//images.ctfassets.net/9mt4r6ro1ay9/4vTbncVBMndgkGthGFCYdm/af1a3ce23a0e738c04a7a4f981af9501/skybell.png) __Step 4:__ Attach doorbell camera to the mounting bracket. Start with the top notch first and then snap the rest in place. __Step 5:__ Tighten the provided screw at the bottom of the doorbell camera to secure into place. Be careful not to strip the threads of the screw when fastening. __Step 6:__ The camera will begin to power up. The LED will alternate between red and blue to indicate it is charging. Once it is fully charged, it will alternate between green and red. At this point, you can sync the device. __Step 7:__ If you have a mechanical chime, your doorbell is ready to use. Move on to the steps below. If you have a digital chime, follow the steps to [__connect the digital adaptor to your chime__](https://skybelltechnologies.zendesk.com/hc/en-us/articles/208219756-Do-I-need-a-Digital-Doorbell-Adapter-How-do-I-install-it-) and then proceed to the steps below. __Connecting Doorbell Camera to SmartHome Security system__ __Important__: If this is your first time logging into your TELUS SmartHome account, first go to __telus.com/activatesmarthome__ to activate your account and receive your TELUS SmartHome activation email. The following steps should be completed on a mobile device (phone or tablet) using the TELUS SmartHome App. __Step 1:__ Launch TELUS Smart Home app on a phone or tablet and log in. __Step 2:__ Select __Doorbell Camera__ from the menu bar in the top left corner of the app. __Note__: If it does not appear for you, contact TELUS SUPPORT to check that the correct service plan is enabled. If it was recently enabled, refresh your session by logging out and logging back in to the mobile app. __Step 3:__ Select __Add Doorbell Camera__ or the __+__ icon. __Step 4:__ Follow the on-screen instructions. __Step 5:__ Connect to the doorbell’s temporary Wi-Fi access point (Skybell HD Network) to configure the camera. The process differs for iOS and Android. Follow the correct procedure for your device. iOS: Go to __Settings__, then select __Wi-Fi__ and choose the network Skybell HD followed by the serial number. Android: The TELUS SmartHome app will detect the doorbell camera’s network automatically. __Step 6:__ Select the home’s Wi-Fi network and carefully enter the password. Select __Join__. __Step 7:__ The doorbell camera will start to install. The LED will double-flash orange, then alternate between blue and green for 30 seconds and finally arrive at a solid green. If the LED gets stuck on the double-flash orange mode, then it is likely the Wi-Fi password was entered incorrectly. Re-enter the correct Wi-Fi password. Select __Done__ once you have received confirmation that the installation is complete. That’s it! Your doorbell is ready to use and the video feed should show up in your SmartHome App. ## Outdoor Camera To setup your __Outdoor Camera__: 1. __Connect the camera to the Internet__: Use the __Access Point Method__ described in the video or the written instructions below. __Note__: The video shows an Indoor Camera, but the steps are the same. 2. __Activate or login to your SmartHome account__. Choose the appropriate option: a. If you are new to TELUS SmartHome (i.e. this camera is your first device), visit __telus.com/activatesmarthome__ and enter your email address to activate your account b. If you are already a TELUS SmartHome user, log into your web portal at [__telus.com/smarthome-security/login__](https://www.telus.com/en/smarthome-security/login) 3. __Add your camera to your SmartHome account__ a. Log in to your TELUS SmartHome account on a computer, select __Video__ > __Settings__ and follow the on-screen instructions to add your camera b. Customize your [__Smart Video Alerts__](https://www.telus.com/en/support/article/using-your-video-services). To setup your Smart Video Alerts, select __Video__ from the menu on the left-hand side, then __Recording Rules__ from the top navigation bar ## Mounting the Outdoor Camera The outdoor camera must be mounted by drilling into the wall and using anchors and screws. Before mounting, plot a route to run the cable to a power outlet along edges or under siding. The cable could be secured with staples. ## Connecting Camera to the Internet with Access Point Mode [youtube:id:zHHk71evhSw] ![page01](//images.ctfassets.net/9mt4r6ro1ay9/1dFd4zzEhr5ez0GDMYKS1u/95f8eb166dd65b2d8b448843ec3f5495/page01.jpg) 1. Plug in camera and wait until camera Status LED light stops flashing red while booting up 2. If the Status LED is flashing white, move to the next step. If solid red, hold WPS button on the back of the camera until Status LED light flashes white 3. Join the __ALARM (XX:XX:XX)__ Wi-Fi network on your computer 4. While connected to the ALARM Wi-Fi network, go to __http://ADCsetup__ in a browser on your computer and follow on-screen steps a. Select language ![english](//images.ctfassets.net/9mt4r6ro1ay9/2X0JC20PhkL9wttGUWUWF1/2b59029fafbd4e2f88a631ccc03c5545/english.png) b. Select __Scan for Wi-Fi Networks__ ![scan for wifi networks](//images.ctfassets.net/9mt4r6ro1ay9/6PXzrrlpgwRz1HsrAlvmdl/c00668939f951acb7f7e9abe97c2c9d6/scan_for_wifi_networks.png) c. Select the Wi-Fi network you would like your camera to connect to d. Type in your Wi-Fi password as the Security Key ![sec](//images.ctfassets.net/9mt4r6ro1ay9/6Ld3i2xWtEftvvJTG8NMN1/6598f31b1402f29c8baf445ac1234759/sec.png) e. Select __Save__. When you see a message, your camera is connected to the Internet and you close the browser tab. Your camera’s light should be flashing green to indicate success ![save](//images.ctfassets.net/9mt4r6ro1ay9/23IcJdGJ4UUlqRbKcxaHSV/9173a06194514211d95b7d3c4ed0171b/save.png) __Important__: If this is your first time logging into your TELUS SmartHome account, first go to __telus.com/activatesmarthome__ to activate your account and receive your TELUS SmartHome activation email. 5. On your computer, login to your TELUS SmartHome account 6. Once logged in, select __Video__ on the left side menu. If this is your system’s first video device, select __Add Camera__. For all subsequent video devices, select __Settings__ > __Add Video Device__ If your camera shows up automatically, type in a name for your camera and select __Update & Install__. If the camera does not appear, try __Finding Camera with MAC Address__. See Troubleshooting section below 7. Once connected, your video feed should show up under __Video__ in the browser or on your TELUS SmartHome mobile app. You may now unplug and move your camera to its final location To take full advantage of your camera(s), customize your [__Smart Video Alerts__](https://www.telus.com/en/support/article/using-your-video-services). To set up your Smart Video Alerts, follow these steps or watch [__this video__](https://www.youtube.com/watch?v=3uJ-Rp732lI&feature=youtu.be): a. Log in to your [__SmartHome web portal__](https://www.telus.com/en/smarthome-security/login). b. Select __Video__ from the menu on the left-hand side c. From the top navigation bar, select __Recording Rules__ d. Select __Add Rule__ in the top right-hand corner e. Select __Video Object Detection__ and follow the on-screen steps to complete the setup of your Smart Video Alerts Congratulations! Your camera should now be connected and the feed will show up in your TELUS SmartHome Web Portal or mobile app! __Note__: The outdoor camera must be mounted by drilling into the wall and using anchors and screws. Before mounting, plot a route to run the cable to a power outlet along edges or under siding. The cable could be secured with staples. ## Activating your TELUS SmartHome account Complete these steps after connecting your camera to the Internet using the __Ethernet Method__ or __Access Point Methods__. 1. __Activate or login to your SmartHome account.__ Choose the appropriate option: a. If you are new to TELUS SmartHome (i.e. this camera is your first device), visit __telus.com/activatesmarthome__and enter your email address to activate your account b. If you are already a TELUS SmartHome user, log into your web portal at [__telus.com/smarthome-security/login__](https://www.telus.com/smarthome-security/login) 2. Once logged in, select Video on the left side menu. If this is your system’s first video device, select Add Camera For all subsequent video devices, select __Settings__ > __Add Video Device__ If your camera shows up automatically, type in a name for your camera and select __Update & Install__. If the camera does not appear, try Finding Camera with MAC Address. See section below. __If you used the Ethernet Method, complete these steps__: 1. After your camera finishes updating, select __Set Up Wireless Now__. If this is the first camera on your network, select __Scan for Networks__ and choose the Wi-Fi network you would like your camera to connect to. Enter your password, scroll to the bottom of the screen and select __Next__. For all cameras after the first one, you may instead choose __Copy Settings__ to connect to the same network as your other cameras. 2. Remove the Ethernet cable from the camera, then select Next. 3. Once connected, your video feed should show up under __Video__ in the browser or on your TELUS SmartHome mobile app. You may now unplug and move your camera to its final location. Congratulations! Your camera should now be connected and the feed will show up in your TELUS SmartHome Web Portal or mobile app! ## Finding camera with MAC Address TELUS SmartHome will be able to find your camera if it is on the same local network as your computer, through Ethernet or Wi-Fi. If it doesn’t show up on your SmartHome Account, click __Video__ on the left side menu, then __Add Camera__ or __Add Video Device__. Enter the MAC address from the back of the camera and click __Find__. ![2-Indoor Camera MAC address](//images.ctfassets.net/9mt4r6ro1ay9/2mijHdu6zFpq0dKgwYID8j/32c79860285d731c61c9306f01a20836/2-Indoor_Camera_MAC_address.jpg) ![1-outdoor camera mac address](//images.ctfassets.net/9mt4r6ro1ay9/2jyAbTlvp2qAjKTXbrohpw/2a7e1d828d313db1329c5eae11b1a3cc/1-outdoor_camera_mac_address.jpg) TELUS SmartHome will find your camera as long as it is already connected to the Internet.

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