Preparing for your TELUS Service Appointment

Physically present for appointment

Over the age of 18

Authorized decision maker to provide for the TELUS technician

Responsible for informing all office personnel & security of the upcoming appointment

Responsible for gathering approvals for installation and potential drilling from building management

Responsible for providing room access

Ensure access to the phone room/electrical room for day of the installation

Move furniture or other materials to ensure there is a clear path to the telephone/electrical rooms and/or areas where hardware will need to be installed to ensure safe and reasonable access

If your site is undergoing renovation/construction please ensure your site has power & inside wiring completed

Remote and on-site service installation is available with Business Connect On-site installation is chargeable 

Inside wiring completed and internet jacks available for desk phones

Internet and router is available and working - WiFi password is known. Visit our

Router Shopping & Office Network Guide

for recommendations.

Access to email where activation link was sent & Account password

Provide direction on company call handling (setting devices to ring)

Provide a copy of the previous services bill to transfer numbers. Sign letter of authorization

Obtain a site tour and appropriate access to rooms as required to determine the location of the TV set(s), must be 5 sets or less 

Interior wall (drywall ONLY) or an exposed uncovered area (such as next to a Point of Sale machine)

The device should have an unobstructed line of sight to most coverage areas 

Powered by Ethernet (POE) supports a maximum cable length of 300 ft (100 m)

If you currently have internet service with another provider, please wait until your TELUS High-speed Internet is installed before canceling your existing internet service

If you are in the process of constructing a new building, our team will need to create a clear path for your installation. Please call

1-855-432-3488

or

310-4DEV (4338)

from a mobile phone to make these arrangements or email

[email protected]

Please ensure the individual who manages your IT network is available on the day of your installation 

Our technician will assign your static IP addresses while they are onsite, provide you with a unique username and password and help register your device(s) (e.g. Point of Sale terminals, Web/Mail servers, VPN, etc.)

Once complete, you will need to configure the static IP addresses on your devices – these devices will be unavailable until you complete both the registration and configuration

You will need to configure the email addresses after the internet installation

Visit

telus.com/BusinessEmail

for more information

If you have an existing security system, make sure you know where and how your existing equipment is set up so you can walk the technician through it at time of install

During the installation, your TELUS technician will guide you on how to add your emergency contacts in case of an alarm. Please ensure you have your emergency contact information available (name, phone number, level of access)

Once the installation is complete, the technician will demonstrate the features of your system, including how to arm/disarm the equipment and use the

TELUS Secure Business mobile app

. Ideally, everyone who will be using the system on a daily basis should attend the demonstration. If that's not possible, please plan to have someone over the age of 18 available for the duration of the appointment. This person will need to learn the basic functions and share the information with the other key users