Your dedicated partners for technology transformation
Managed IT · 6 août 2025
Successful businesses often reach a crossroads where they must choose between staying with their current technology or investing in the transformation that will define their future. My focus each day is helping you navigate that crossroads by turning strategic technology plans into successful implementations that deliver real business outcomes, on time and within budget, while minimizing disruption to what's working today.
Maybe it's hardening your security posture, increasing network reliability and stability, or migrating to the cloud. These aren't everyday IT tasks. They're business-defining projects that require specialized expertise and proven methodologies.
This isn't about deploying technology for technology's sake or following cookie-cutter approaches. It's about something fundamentally different: Helping ensure that every implementation, every migration and every transformation project directly accelerates our clients' business goals while setting them up for long-term success.
Our Professional Services team at TELUS Business was built to bridge the gap between strategic vision and tactical execution. That's exactly why our Professional Services team exists — we're the specialists who handle your most critical technology initiatives.
The implementation excellence difference
Most SMBs experience technology projects as disruptive, over-budget endeavors that promise transformation but deliver headaches. What's missing is the implementation expertise that helps ensure business-defining projects are delivered smoothly, on schedule and with minimal business impact.
Our team is built differently, taking a methodical, business-first approach. We start by understanding not just what needs to be implemented, but how it fits into your daily operations, peak business periods and critical workflows. Only then do we develop implementation plans that deliver transformation without disruption.
We work closely with our clients to coordinate every effort, whether that's scheduling changes after hours or collaborating efficiently with people at the office, we plan and execute carefully so we don't interrupt their work day.
What implementation excellence looks like in practice
Our team is uniquely effective because we combine deep technical expertise with proven project management methodologies and a genuine understanding of business operations. We don't just deploy technology; we orchestrate transformations that enhance your business capabilities while maintaining operational continuity.
While our Service Delivery team keeps your daily operations running smoothly, my Professional Services team executes the projects that drive your next goal. And as your central contact, our Client Strategy team proactively identifies opportunities and suggests improvements. Together, we support your business all the way through from immediate support, strategic execution and long-term planning.
Here's what this looks like in our day-to-day work with SMB clients:
Cloud migrations and modernization: We don't just move your systems to the cloud; we redesign your infrastructure for optimal performance, security and cost-efficiency. Our phased approach helps unlock new capabilities like enhanced scalability, improved disaster recovery and reduced operational overhead.
Security posture hardening: Beyond installing security tools, we implement comprehensive security frameworks that protect your business while enabling growth. This includes everything from zero-trust architecture deployment to compliance framework implementation, helping to ensure your security investment supports rather than hinders your operations.
Network reliability and stability improvements: We design and implement network solutions that eliminate single points of failure, improve performance and provide the foundation for future growth.
Digital transformation projects: We help SMBs modernize legacy systems, automate manual processes and implement new technologies that drive efficiency and competitive advantage. Our approach helps these transformations integrate seamlessly with existing workflows.
Elizabeth Fava, Manager of Information Services explains: "The difference between a successful technology project and a costly disruption often comes down to planning and execution. We've learned that the technical implementation is only half the battle; understanding the business impact and managing change effectively is what determines real success."
Multi-site deployments: Expanding to new locations or standardizing across multiple sites requires careful coordination and proven methodologies. Our team aims to execute consistent implementation standards, seamless connectivity and unified user experiences across all your locations.
How we deliver personalized transformation
What makes our approach authentic is the partnership we build throughout every project. Our Professional Services team becomes an extension of your company during implementations, working closely with your staff to ensure smooth transitions and knowledge transfer.
When you're ready to execute your next strategic project, my team brings deep IT expertise to deliver results. I've seen our team successfully migrate a growing wealth management firm's entire practice to our support platform, where previously they had a poor experience with another vendor. We were able to re-establish a position of trust through a client-first strategy and positive onboarding experience. Within days of onboarding, the client's confidence prompted them to proceed with a complex cloud server migration, hardening of security and modernization of their entire infrastructure.
Tomas Babachinas, Sr. IT Project Manager says, "Successful implementation isn't just about technical execution, but instead, understanding the human side of change and ensuring every stakeholder feels supported throughout the transformation."
The results
Our success isn't measured in systems deployed or projects completed on time. It's measured in business outcomes: increased operational efficiency from streamlined processes, enhanced security postures that protect and enable growth, improved scalability that supports business expansion and competitive advantages gained through modern technology capabilities.
"We can tell when we’re successful when the client is maturing down their IT roadmap. Our clients rely on us to tell them what steps to take next, and it's our Professional Services team collaborating with Client Strategy that identifies opportunities and implements them."
We've helped clients:
- Secure and stabilize complex network environments with enhanced security that maintain high availability and productivity
- Implement comprehensive security frameworks, that include next generation firewalls, managed detection and response, multi factor authentication, SIEM and cybersecurity training. This not only helps to meet regulatory requirements but strengthens their defense against evolving cyber threats
- Collaborate with 3rd party vendors, ensuring seamless deployment of critical line-of-business applications. Actively coordinating across stakeholders, we help align timelines, manage dependencies and maintain clear communication
- Design, implement and migrate to a cloud-only based IT infrastructure. Providing customers with scalability and flexibility to adapt to evolving technology demands and future growth
- Implement automated backup and disaster recovery solutions that ensure business continuity with minimal management overhead
Three teams working as one
What sets our team apart is how we integrate with our
Client Strategy
and Service Delivery teams to create a seamless experience. Three teams working as one, with your success as the only measure that matters.
While our Client Strategy team develops the roadmap and our Service Delivery team maintains ongoing operations, we execute the transformative projects that move your business forward. This integration means our implementations aren't isolated projects, but strategic initiatives that align with your long-term vision.
We bridge the gap between vision and reality, delivering business-defining projects with minimal disruption while turning every implementation into a competitive advantage that drives measurable results.
Let's turn your technology vision into reality, together. Learn more about
TELUS Fully Managed
.Auteur:
Sean Newark
Director, Professional Services
Sean Newark is Director of Professional Services at TELUS Business, leading technical specialists who transform business visions into reality. With 25+ years in enterprise technology, he ensures every transformation drives measurable business value.
