TELUS Trust Centre
Earning and maintaining your trust
Committed to building a friendly future, we put trustworthy data practices at the heart of everything we do. Our Trust Model prioritizes transparency, respect and security to ensure your personal information is protected.

The TELUS Trust Model
See how we use data to generate value, promote respect and deliver security.
Privacy first
Human-centric Innovation
Responsible AI
Trust & Safety resources
Trust in action
See how we are building trust with our customers and communities every day.
To advance AI responsibly, we must hear from all Canadians

The first company to achieve the ISO 31700-1 Privacy by Design certification
Chief Data & Trust Offer Pam Snively on why IT and business leaders need to support the inclusion of privacy engineering in their products, services, and solutions to earn the trust of customers.

How we can safeguard privacy in the era of AI
A few decades ago, AI was less pervasive and its risks were minimal. Today, the potential and pitfalls are clear, driving a global focus on solutions to mitigate data risks while ensuring sustainable benefits as technology evolves.

We’re here to help
Got a question about your data or privacy? We look forward to answering your questions on trust and privacy at TELUS.
Reach out to us at
datatrustoffice@telus.com
.