TELUS Trust Centre

Earning and maintaining your trust

Committed to building a friendly future, we put trustworthy data practices at the heart of everything we do. Our Trust Model prioritizes transparency, respect and security to ensure your personal information is protected.

The TELUS Trust Model

See how we use data to generate value, promote respect and deliver security.
  • Privacy first

    We embed privacy into our products and services from the start, proudly putting your interests and information at the forefront of our work, and earning your trust.

Trust in action

See how we are building trust with our customers and communities every day.

To advance AI responsibly, we must hear from all Canadians

TELUS is exploring ways to include all Canadians in co-creating a better future.

The first company to achieve the ISO 31700-1 Privacy by Design certification

Chief Data & Trust Offer Pam Snively on why IT and business leaders need to support the inclusion of privacy engineering in their products, services, and solutions to earn the trust of customers.

How we can safeguard privacy in the era of AI

A few decades ago, AI was less pervasive and its risks were minimal. Today, the potential and pitfalls are clear, driving a global focus on solutions to mitigate data risks while ensuring sustainable benefits as technology evolves.
We’re here to help
Got a question about your data or privacy? We look forward to answering your questions on trust and privacy at TELUS.
Reach out to us at
datatrustoffice@telus.com
.