Text DONATE to 41010 & give $20 to Canadian wildfire relief.
Helping you stay safe and connected in times of crisis
Our top priority is keeping our customers, team members, retirees and communities connected, informed and supported during and after emergencies that affect them.
To achieve this, we have enabled $300 million in cash donations, in-kind contributions, and investments since 2000, to plan, respond and aid those impacted by natural disasters and other crises worldwide.
To achieve this, we have enabled $300 million in cash donations, in-kind contributions, and investments since 2000, to plan, respond and aid those impacted by natural disasters and other crises worldwide.
Supporting those impacted by wildfires across Canada.
In response to the wildfires spreading throughout the country, TELUS is supporting those impacted through local relief efforts, mental health support and donations to affected areas across Canada.
What we are doing
- Ensuring access to emotional support through a free community crisis hotline provided by TELUS Health®. Call 1-844- 751-2133 for free professional emotional support and/or referral to community resources. This resource is available to anyone in Canada. This is in addition to support provided through the Employee Assistance Program (EAP) helpline for eligible employees of our clients in Canada.
- TELUS team members, retirees and TELUS Community Ambassadors are volunteering their time to support relief efforts and impacted communities
- Raising funds for the TELUS Friendly Future Foundation® to support local wildfire relief efforts through text-to-donate, TELUS Rewards®, TELUS team member and retiree giving
- TELUS Health MyPet is offering free veterinary support to all those impacted by wildfires in AB, BC, ON and QC. In Alberta and Quebec, two free vet technician appointments are available, and in Ontario and British Columbia, two free vet or vet technician appointments are available. These appointments can be scheduled and completed from now until December 31st, 2025. To access this support, we are encouraging everyone to download the TELUS Health MyPet app and book an appointment using promo code WILDFIRE.
- TELUS Health MyCare is offering two free counselling sessions with a registered counsellor, to all those impacted. This is available only in BC, AB, ON, and Quebec. To access this support, please download the TELUS Health MyCare app and book an appointment with a counsellor. Enter promo code HEALTHBC, HEALTHAB, HEALTHON, or SANTE at check out depending on your province. Counselling appointments must be booked and completed by December 31, 2025 and users must be 16 years of age.
How our customers can help
- Text DONATE to 41010 to give $20 in support of wildfire relief efforts through the TELUS Friendly Future Foundation
- Redeem your points through our new national TELUS Rewards program to donate $5 to the TELUS Friendly Future Foundation in support of wildfire relief efforts
Supporting communities in crisis
In 2023, our efforts positively impacted our customers, team members and their respective communities worldwide, including:
$12.6 million
in cash donations and in-kind contributions to help individuals in communities in Canada and around the world affected by natural disasters
22
humanitarian and disaster relief efforts in Canada and around the world
TELUS technicians supporting our network during 2023 wildfires.
Supporting relief efforts worldwide
TELUS, its team members, together with TELUS Friendly Future Foundation®, continue to support:
- Communities and individuals affected by wildfires and severe storms in Canada and the USA
- Canadian charitable organizations helping people and families displaced by conflicts around the world
- International earthquake, hurricane and other natural disaster relief efforts
- TELUS Agriculture & Consumer Goods is #HereForFarmers with emergency support for affected agricultural communities
Supporting our customers, retirees, and team members
At TELUS, we support individuals and communities affected by natural disasters and other emergencies, ensuring that lines of communication remain safely open during times of crisis. Other ways we support include:
- Waiving domestic voice, text and data overage fees to and from impacted areas to help customers stay in touch with loved ones
- Activating the free TELUS Health® Community Crisis Support line open 24/7
- Expediting TELUS Health prescription deliveries
- Delivering adult and youth disaster relief kits with essential items to those who were evacuated
- Providing rapid response donations to local relief organizations