Helping you stay safe and connected in times of crisis

Our top priority is keeping our customers, team members and communities connected, informed and supported during and after emergencies that affect them.

To achieve this, we have enabled $300 million in cash donations, in-kind contributions, and investments since 2000, to plan, respond and aid those impacted by natural disasters and other crises worldwide.
 

Supporting the community affected by the tragic Lapu Lapu festival incident in Vancouver

In response to this heartbreaking event, TELUS is supporting the Filipino community and all those impacted.
What we are doing
  • Donating $20,000 to local charities to support those impacted.
  • Ensuring access to emotional support through a free community crisis hotline provided by TELUS Health®. Call 1-844-751-2133 for free professional emotional support and/or referral to community resources. This resource is available to anyone in Canada. This is in addition to support provided through the Employee Assistance Program (EAP) helpline for eligible employees of our clients in Canada.
  • TELUS Health MyCare offers two free counselling sessions for those affected by the tragedy in British Columbia. Available until May 31st, 2025. Download the app, book an appointment, and use code VANCOUVER at checkout.1

How you can help
  • Customers can support those impacted by texting DONATE to 41010 to give $20 to the TELUS Friendly Future Foundation or make their donation in-person at one of our stores.
  • Sign up to give blood in your community.

Supporting communities in crisis

In 2023, our efforts positively impacted our customers, team members and their respective communities worldwide, including:

$12.6 million

in cash donations and in-kind contributions to help individuals in communities in Canada and around the world affected by natural disasters

22

humanitarian and disaster relief efforts in Canada and around the world
TELUS technicians supporting our network during 2023 wildfires.
Telus technicians supporting Alberta during the wildfires in 2023

Supporting relief efforts worldwide

TELUS, its team members, together with TELUS Friendly Future Foundation®, continue to support:
  • Communities and individuals affected by wildfires and severe storms in Canada and the USA
  • Canadian charitable organizations helping people and families displaced by conflicts around the world
  • International earthquake, hurricane and other natural disaster relief efforts 
  • TELUS Agriculture & Consumer Goods is #HereForFarmers with emergency support for affected agricultural communities

Supporting our customers, retirees, and team members

At TELUS, we support individuals and communities affected by natural disasters and other emergencies, ensuring that lines of communication remain safely open during times of crisis. Other ways we support include:
  • Waiving domestic voice, text and data overage fees to and from impacted areas to help customers stay in touch with loved ones
  • Activating the free TELUS Health® Community Crisis Support line open 24/7
  • Expediting TELUS Health prescription deliveries 
  • Delivering adult and youth disaster relief kits with essential items to those who were evacuated
  • Providing rapid response donations to local relief organizations