Helping you stay safe and connected in times of crisis
Keeping our customers, team members and communities informed and supported during national, regional and international emergencies is our priority. This year alone, we have committed $10.7 million to help affected individuals and communities. Learn more about our response, and how you can help.

Supporting those impacted by the earthquake in Morocco
What we are doing
From now until September 30, TELUS and Koodo® are waiving long distance mobile, home phone, texting and roaming fees for TELUS and Koodo customers to Morocco so they can stay connected with their loved ones
Raising funds for TELUS Friendly Future Foundation® to support earthquake relief efforts through text-to-donate and TELUS team member and retiree giving
Keeping our TELUS Health Community Crisis Support line open 24/7 for anyone in Canada emotionally impacted by this tragedy. Call 1-844-751-2133 to receive professional emotional support and/or referral to community resources.
Enabling TELUS Rewards® members to donate their points to help TELUS Friendly Future Foundation support earthquake relief efforts in Morocco. To donate, visit the TELUS Rewards catalogue.
What you can do
Due to the devastating impacts of the earthquake in Morocco, we know that many of you wish to help.
You can text DONATE to 41010 to give $20 to TELUS Friendly Future Foundation in support of earthquake relief efforts in Morocco.
Supporting those impacted by the wildfires in B.C.
How we are supporting
Raising funds for TELUS Friendly Future Foundation® to support local wildfire relief efforts through text-to-donate, TELUS Rewards®, TELUS team member and retiree giving
Providing a free 24/7 TELUS Health® community crisis hotline that you can reach by calling 1-844-751-2133
Supporting evacuees by offering disaster kits to evacuation centres with essential items like bandages, USB car chargers and flashlights
Supporting evacuated TELUS and Koodo Mobile® post-paid customers with a 50 GB data top up so they can stay connected with their loved ones
Offering TELUS Health MyCare to B.C. residents unable to travel to see their physician. Free to download, MyCare offers access to licenced medical professionals in numerous languages, referrals, mental health counsellors and registered dietitians.
Offering evacuated TELUS Health patients who normally receive their prescriptions by home delivery the opportunity to re-route their prescription, if needed immediately, to another location or accessible pharmacy by calling 1-877-796-7979
Keeping TELUS SmartHome Security and automation services active so customers with remote access through the SmartHome app can still remotely monitor their homes and property unless local power and communications infrastructure is damaged
Offering evacuated pet owners access to free virtual veterinarian consultations for their dogs or cats using TELUS Health MyPet and the code BCWILDFIRE
TELUS Health is matching all donations to the BC SPCA up to $10,000 to support their emergency response efforts.
Supporting those impacted by wildfires in Northwest Territories
What we are doing
Donating to the United Way Northwest Territories
Providing a free 24/7 TELUS Health® community crisis hotline that you can reach by calling 1‑844‑751‑2133
Supporting evacuees by offering disaster kits to evacuation centres with essential items like bandages, USB car chargers and flashlights
Supporting evacuated TELUS and Koodo Mobile® post-paid customers with a 50 GB data top up so they can stay connected with their loved ones.
Supporting those impacted by wildfires in Alberta
What we are doing
Donating to the Canadian Red Cross, Salvation Army, Foods Banks Alberta and SPCA
Supporting the Edmonton and Calgary Food Banks, Metis Settlement General Council, Slave Lake Friendship Centre, Community Foundation of Northwest Alberta, Drayton Valley Community Fund, and the Calgary Fire Fighters Charitable Foundation through our Community Boards
Raising funds for TELUS Friendly Future Foundation to support local wildfire relief efforts through text-to-donate, TELUS Rewards®, TELUS team member and retiree giving and donations at our 300+ retail stores
Matching donations made by TELUS team members and retirees in support of Alberta fire relief efforts
Launching a Canada-wide free TELUS Health community crisis hotline: 1-844-751-2133
Notifying impacted TELUS and Koodo residential and business customers via SMS that we are waiving all domestic voice, text and data overage fees, helping them stay connected to loved ones
Supporting evacuated TELUS Home Services customers by applying a temporary account credit until they can return home
Funding emergency aid for farmers and cattle producers – including TELUS Health mental health support – through TELUS Agriculture & Consumer Goods donations to the Alberta Association of Agricultural Societies (AAAS)
Engaging with evacuated Indigenous communities to understand their needs and help supply necessities such as water, toiletries, diapers and non-perishable food items
Offering disaster kits with essential items like bandages, USB car chargers and flashlights to support evacuees
Offering TELUS Health MyCare to Albertans unable to travel to see their physician. Free to download, MyCare offers access to licenced medical professionals in numerous languages, specialist referrals, mental health counsellors and registered dietitians.
Offering evacuated TELUS Health patients who normally receive their prescriptions by home delivery the opportunity to re-route their prescription, if needed immediately, to another location or accessible pharmacy by calling 1-877-796-7979
Deploying Health for Good Mobile Health Clinics to Northern Alberta to provide emergency supplies and support the delivery of healthcare services for evacuees, in partnership with AHS and Indigenous Services Canada.
Supporting those impacted by the wildfires in Quebec
What we are doing
Supporting evacuated TELUS and Koodo Mobile® post-paid customers with a 50 GB data top up so they can stay connected with their loved ones
Launching a Canada-wide free TELUS Health community crisis hotline: 1-844-751-2133
Keeping TELUS SmartHome Security and automation services active so customers with remote access through the SmartHome app can still remotely monitor their homes and property unless local power and communications infrastructure is damaged
Donating to Comptoir alimentaire de Sept-îles and the Canadian Red Cross, Quebec Division.
Supporting those impacted by wildfires and flooding in Nova Scotia
What we are doing
Donating to the SPCA, Canadian Red Cross Atlantic Division, Feed Nova Scotia and United Way Halifax
Supporting our evacuated TELUS and Koodo Mobile® post-paid customers with a 50 GB data top up so they can stay connected with their loved ones
Providing a free 24/7 TELUS Health community crisis hotline for individuals seeking professional emotional support and/or referral to community resources you can reach by calling 1-844-751-2133
Keeping TELUS SmartHome Security and automation services active so customers with remote access through the SmartHome app can still remotely monitor their homes and property unless local power and communications infrastructure is damaged
Encouraging TELUS team members and TELUS Community Ambassadors® to volunteer their time to support relief efforts, evacuees and impacted communities
Accepting team member donations in support of Nova Scotia relief efforts
Offering disaster and youth activity kits to support evacuees.