Helping you stay safe and connected in times of crisis

Keeping our customers, team members and communities informed and supported during national, regional and international emergencies is our priority. This year alone, we have committed $10.7 million to help affected individuals and communities. Learn more about our response, and how you can help.

Morocco
British Columbia
Northwest Territories
Alberta
Quebec
Nova Scotia

Supporting those impacted by‌ the earthquake in Morocco

In response to the devastating impacts of the earthquake in Morocco, TELUS is helping our customers stay connected with loved ones during this difficult time.

What we are doing

  • From now until September 30, TELUS and Koodo® are waiving long distance mobile, home phone, texting and roaming fees for TELUS and Koodo customers to Morocco so they can stay connected with their loved ones

  • Raising funds for TELUS Friendly Future Foundation® to support earthquake relief efforts through text-to-donate and TELUS team member and retiree giving

  • Keeping our TELUS Health Community Crisis Support line open 24/7 for anyone in Canada emotionally impacted by this tragedy. Call 1-844-751-2133 to receive professional emotional support and/or referral to community resources.

  • Enabling TELUS Rewards® members to donate their points to help TELUS Friendly Future Foundation support earthquake relief efforts in Morocco. To donate, visit the TELUS Rewards catalogue.

What you can do

Due to the devastating impacts of the earthquake in Morocco, we know that many of you wish to help.

You can text DONATE to 41010 to give $20 to TELUS Friendly Future Foundation in support of earthquake relief efforts in Morocco.

Supporting those impacted by‌ the wildfires in B.C.

In response to the wildfires spreading throughout B.C., TELUS is supporting evacuees and residents in need through local relief efforts, mental health support and donations to affected areas.

How we are supporting

  • Raising funds for TELUS Friendly Future Foundation® to support local wildfire relief efforts through text-to-donate, TELUS Rewards®, TELUS team member and retiree giving

  • Providing a free 24/7 TELUS Health® community crisis hotline that you can reach by calling 1-844-751-2133

  • Supporting evacuees by offering disaster kits to evacuation centres with essential items like bandages, USB car chargers and flashlights

  • Supporting evacuated TELUS and Koodo Mobile® post-paid customers with a 50 GB data top up so they can stay connected with their loved ones

  • Offering TELUS Health MyCare to B.C. residents unable to travel to see their physician. Free to download, MyCare offers access to licenced medical professionals in numerous languages, referrals, mental health counsellors and registered dietitians.

  • Offering evacuated TELUS Health patients who normally receive their prescriptions by home delivery the opportunity to re-route their prescription, if needed immediately, to another location or accessible pharmacy by calling 1-877-796-7979

  • Keeping TELUS SmartHome Security and automation services active so customers with remote access through the SmartHome app can still remotely monitor their homes and property unless local power and communications infrastructure is damaged

  • Offering evacuated pet owners access to free virtual veterinarian consultations for their dogs or cats using TELUS Health MyPet and the code BCWILDFIRE

  • TELUS Health is matching all donations to the BC SPCA up to $10,000 to support their emergency response efforts.

Supporting those impacted by wildfires in Northwest Territories

In response to the devastating wildfires spreading throughout the territories, TELUS is supporting evacuees in need through local relief efforts.

What we are doing

  • Donating to the United Way Northwest Territories

  • Providing a free 24/7 TELUS Health® community crisis hotline that you can reach by calling 1‑844‑751‑2133

  • Supporting evacuees by offering disaster kits to evacuation centres with essential items like bandages, USB car chargers and flashlights

  • Supporting evacuated TELUS and Koodo Mobile® post-paid customers with a 50 GB data top up so they can stay connected with their loved ones.

Supporting those impacted by‌ wildfires in Alberta

In response to the devastating wildfires spreading throughout the province, TELUS is supporting evacuees and Albertans in need through local relief efforts, mental health support, emergency care and food and supplies donations to affected areas.

What we are doing

  • Donating to the Canadian Red Cross, Salvation Army, Foods Banks Alberta and SPCA

  • Supporting the Edmonton and Calgary Food Banks, Metis Settlement General Council, Slave Lake Friendship Centre, Community Foundation of Northwest Alberta, Drayton Valley Community Fund, and the Calgary Fire Fighters Charitable Foundation through our Community Boards

  • Raising funds for TELUS Friendly Future Foundation to support local wildfire relief efforts through text-to-donate, TELUS Rewards®, TELUS team member and retiree giving and donations at our 300+ retail stores 

  • Matching donations made by TELUS team members and retirees in support of Alberta fire relief efforts

  • Launching a Canada-wide free TELUS Health community crisis hotline: 1-844-751-2133

  • Notifying impacted TELUS and Koodo residential and business customers via SMS that we are waiving all domestic voice, text and data overage fees, helping them stay connected to loved ones

  • Supporting evacuated TELUS Home Services customers by applying a temporary account credit until they can return home

  • Funding emergency aid for farmers and cattle producers – including TELUS Health mental health support – through  TELUS Agriculture & Consumer Goods donations to the Alberta Association of Agricultural Societies (AAAS)

  • Engaging with evacuated Indigenous communities to understand their needs and help supply necessities such as water, toiletries, diapers and non-perishable food items

  • Offering disaster kits with essential items like bandages, USB car chargers and flashlights to support evacuees

  • Offering TELUS Health MyCare to Albertans unable to travel to see their physician. Free to download, MyCare offers access to licenced medical professionals in numerous languages, specialist referrals, mental health counsellors and registered dietitians.

  • Offering evacuated TELUS Health patients who normally receive their prescriptions by home delivery the opportunity to re-route their prescription, if needed immediately, to another location or accessible pharmacy by calling 1-877-796-7979

  • Deploying Health for Good Mobile Health Clinics to Northern Alberta to provide emergency supplies and support the delivery of healthcare services for evacuees, in partnership with AHS and Indigenous Services Canada.

Supporting those impacted by‌ the wildfires in Quebec

In response to the devastating wildfires spreading throughout the province, TELUS is supporting evacuees in need through local relief efforts.

What we are doing

  • Supporting evacuated TELUS and Koodo Mobile® post-paid customers with a 50 GB data top up so they can stay connected with their loved ones

  • Launching a Canada-wide free TELUS Health community crisis hotline: 1-844-751-2133

  • Keeping TELUS SmartHome Security and automation services active so customers with remote access through the SmartHome app can still remotely monitor their homes and property unless local power and communications infrastructure is damaged

  • Donating to Comptoir alimentaire de Sept-îles and the Canadian Red Cross, Quebec Division.

Supporting those impacted by‌ wildfires and flooding in Nova Scotia

In response to the devastating wildfires and flooding in Nova Scotia, TELUS is supporting local relief efforts through TELUS, TELUS Friendly Future Foundation® and the TELUS Atlantic Canada Community Board.

What we are doing

  • Donating to the SPCA, Canadian Red Cross Atlantic Division, Feed Nova Scotia and United Way Halifax

  • Supporting our evacuated TELUS and Koodo Mobile® post-paid customers with a 50 GB data top up so they can stay connected with their loved ones

  • Providing a free 24/7 TELUS Health community crisis hotline for individuals seeking professional emotional support and/or referral to community resources you can reach by calling 1-844-751-2133

  • Keeping TELUS SmartHome Security and automation services active so customers with remote access through the SmartHome app can still remotely monitor their homes and property unless local power and communications infrastructure is damaged

  • Encouraging TELUS team members and TELUS Community Ambassadors® to volunteer their time to support relief efforts, evacuees and impacted communities

  • Accepting team member donations in support of Nova Scotia relief efforts

  • Offering disaster and youth activity kits to support evacuees.