Helping government-assisted refugees arriving in Canada stay connected
For new refugees in Canada, connecting to support networks, online resources and loved ones is critical. To ease their transition, TELUS offers them free smartphones and low-cost home Internet and mobility plans distributed by our partner organizations.
Mobility for Good and Internet for Good for government-assisted refugees
As part of our Connecting for Good programs that give individuals in need access to TELUS’ world-leading technology, we are providing newly arrived government-assisted refugees in Canada with free smartphones, and low-cost mobile and home internet plans.
These services help newcomers stay connected and ease their transition to Canada. To date, we have supported nearly 6,300 refugees across the country through partnerships with service provider organizations.
- If you’re a resettlement agency supporting government-assisted refugees with their immediate needs when they first arrive in Canada and wish to inquire about partnership opportunities, please email[email protected]
If you’re a resettlement agency supporting government-assisted refugees with their immediate needs when they first arrive in Canada and wish to inquire about partnership opportunities, please email
[email protected]
TELUS Mobility for Good
TELUS Mobility for Good offers a free smartphone and a choice between a low-cost 10GB or 20GB data plan to government-assisted refugees being supported by our partner organizations.
Mobility for Good - 10GB 5G+
$
25
per month1
- 10 GB of shareable2 data at speeds up to 1Gbps and unlimited data at reduced speeds per month3
- Unlimited Canada-wide talk & text
Mobility for Good - 20GB 5G+
$
35
per month1
- 20 GB of shareable2 data at speeds up to 1Gbps and unlimited data at reduced speeds per month3
- Unlimited Canada-wide talk & text
What’s included in the plans?
- Bring Your Own Device, get $75 off a phone of your choice fromMobile Klinikor get access to a certified pre-owned smartphone4 at no cost
- One free SIM card for new customers
- No contract or cancellation fees
- Access to freeTELUS Wise®digital safety workshops and resources
- Bring Your Own Device, get $75 off a phone of your choice from Mobile Klinik or get access to a certified pre-owned smartphone4 at no cost
- One free SIM card for new customers
- No contract or cancellation fees
- Access to freeTELUS Wise®digital safety workshops and resources
Frequently Asked Questions
Yes. You can use your own phone however it needs to be unlocked in order for you to receive service from TELUS.
We are unable to support specific device requests; available phones are older Android & Apple devices. Free, refurbished smartphone models vary and are available while supplies last. Applicants are encouraged to bring their own phone.
If you have an existing contract with another cell phone provider, you can wait until your contract expires before you apply for this program, or you can pay the penalty fee for breaking your contract. Please verify any costs involved with your current cell phone provider prior to applying for this program.
Taxes and pay-per-use charges (including long distance, roaming and additional airtime or data) are extra. The cost of data used while roaming outside Canada will vary by zone. Premium and subscription messages as well as third party application purchases are not included. Visit
telus.com/mobilityppu
for details. Rates and offers are subject to change without notice.TELUS Internet for Good
TELUS Internet for Good offers low-cost high-speed broadband Internet to qualified government-assisted refugees residing in B.C., Alberta and some areas of Quebec and supported by our partner organizations.
Internet 25
$
10
per month for 24 months (plus taxes)5
- Speeds up to 25Mbps6
- 300GB of monthly data
Internet 50
$
20
per month for 24 months (plus taxes)7
- Speeds up to 50Mbps6
- Unlimited monthly data
Internet 150
$
35
per month for 24 months (plus taxes)8
- Speeds up to 150Mbps6
- Unlimited monthly data
What’s included in the plans?
- Option to purchase a low cost refurbished computer throughB.C. Technology for Learning SocietyorAlberta Computer for Schools, depending where you are located
- No contract or cancellation fees
- Digital safety workshops and resources throughTELUS Wise®
What’s included in the plans?
- Option to purchase a low cost refurbished computer throughB.C. Technology for Learning SocietyorAlberta Computer for Schools, depending where you are located
- No contract or cancellation fees
- Digital safety workshops and resources throughTELUS Wise®
- Option to purchase a low cost refurbished computer throughB.C. Technology for Learning Society
- No contract or cancellation fees
- Digital literacy and safety workshops and resources throughTELUS Wise®
Frequently Asked Questions
No. The Internet for Good price is only valid for the Internet for Good plan which includes speeds of up to 25 megabits per second (where available) and 300GB of monthly data. Existing TELUS Internet customers who qualify for Internet for Good can migrate to this plan if they would like to take advantage of the $10 price point. Alternatively, eligible applicants can select Internet for Good with speeds of up to 50 megabits per second (where available) for $20/month or 150 megabits per second (where available) for $35/month. Both options include unlimited monthly data. If you are on an existing contract, see the question below.
You will be subject to in-market pricing at month 25, however if you are eligible for Internet for Good for low-income families, we encourage you to apply at
telus.com/InternetForGood
before your two year service anniversary to ensure there are no gaps in service or bill increases.You can migrate to the Internet for Good plan if you would like. Early cancellation fees may apply if you received a Gift with Purchase and are still within the initial Service Agreement period. To learn more about any fees that you may be responsible for, please refer to your Service Agreement details which are available under the Profile section of your My TELUS account.
If you have an existing contract with another Internet provider, you can wait until your contract expires before you apply for this program, or you can pay the penalty fee for breaking your contract. Please verify any costs involved with your current provider prior to applying for this program.
At this time, the Internet for Good program is provided as a TELUS Wireline service only and is not available on our wireless network or for customers accessing TELUS High Speed Internet with a SmartHub. We would encourage you to return to our webpage from time to time as expansions to our programs and updates to our eligibility requirements have been made over the years.
Government Assisted Refugee program partners
The organizations listed below can help refugee families access TELUS Connecting for Good programs and can also assist with scheduling their TELUS home internet installation appointment.
Immigrant Services Society of BC (ISSofBC)
ISSofBC supports newcomers to Canada, with free services, including settlement support, career and employment programs, English classes and refugee services.
Inter-Cultural Association of Greater Victoria
The Inter-Cultural Association of Greater Victoria supports the integration of newcomer immigrants and refugees into the social, economic and civic life of the Capital Region of British Columbia.
Central Vancouver Island Multicultural Society (CVIMS)
CVIMS is a Nanaimo-based non-profit organization that provides support to newcomers and refugees. Services offered include settlement, employment, family and language programs.
Archway Community Services
Archway Community Services offers 90+ programs for people escaping violence, struggling with addictions and living with disabilities, as well as for newcomers to Canada.
KCR Community Resources
KCR is a multi-service agency offering programs and projects that focus on community, employment, family and immigrant services.
Chilliwack Community Services
Chilliwack Community Services (CCS) is a non-profit, accredited multi-service agency providing 40 support-focused programming to people of all ages. Their Immigrant Services programs provide newcomers with the help they need to become contributors to the economy and full participants in the community, through orientations and workshops, interpretation and translation, assistance with language and community connections.
Saamis Immigration Services Association (SISA)
SISA helps in the integration, adjustment and resettlement of immigrants and refugees in the community of Medicine Hat, including full-time language instruction classes, settlement services and school support workers.
London Cross Cultural Learner Centre (CCLC)
CCLC helps government-assisted refugees, refugee claimants and other vulnerable newcomers settle, integrate and succeed in the London community through a wide range of activities.
Rainbow Railroad
Rainbow Railroad is a global not-for-profit organization that helps at risk LGTBQI+ people around the world get to safety.
Lanaudière Regional Committee for International Development Education (CRÉDIL)
CRÉDIL works to promote human rights and sustainable development while helping refugees and immigrants settle in Lanaudière.
Accueil et Intégration BSL (AIBSL)
AIBSL offers a range of services to immigrants to facilitate their settlement and integration in the Rimouski-Neigette Regional County Municipality.
Carrefour d'Intercultures de Laval (CIL)
CIL helps with the settlement of government-assisted refugees, as well as members of visible minorities and cultural communities as they integrate into Quebec society.
Service d'aide aux Néo-Canadiens à Sherbrooke (SANC)
SANC helps immigrants in Estrie integrate and contributes to the intercultural rapprochement of local and foreign cultures.
Centre multiethnique de Québec
The mission of the Center multiethnique de Québec and its housing units is to welcome immigrants, to support their adaptation through global integration, and to encourage their contribution to the host society in collaboration with their partners.
Accueil-Parrainage Outaouais
Accueil-Parrainage Outaouais is a non-profit organization whose mission is to welcome, support, and promote the socio-economic integration of immigrants, while engaging the Outaouais community in the pursuit of togetherness.
Get involved
For more information about the program, prospective program partners can contact TELUS at
[email protected]
Non-profit organization requests
If you’re a not-for-profit seeking assistance not currently available through one of our Connecting for Good programs, please submit your request below.
- Taxes and pay-per-use charges (including long distance, roaming and additional airtime or data) are extra. The cost of service used while roaming outside Canada will vary by zone. Currently, voice roaming in the US is charged at $1.50/minute. Visit telus.com/mobilityppu for details. Plus applicable provincial or municipal government 911 fees in Nova Scotia (43¢), PEI (70¢), New Brunswick (53¢), Saskatchewan (94¢), Quebec (46¢), Alberta (44¢), and Newfoundland and Labrador (75¢). The cost of data used while roaming outside Canada will vary by zone. Visit telus.com/mobilityppu for details. Premium and subscription messages are not included. Text messages sent from Canada to a non-Canadian phone number will be charged at 40¢/message. Text messages sent while roaming outside of Canada will be charged at 60¢/message. Visit telus.com/text for details. Multimedia messaging used while outside of Canada is charged as data roaming. Messages sent using iMessage may incur data charges. Rates and offers are subject to change without notice.
- Shareable data can only be shared amongst devices on your account with their own unlimited data plan. The high-speed data bucket from each user’s unlimited data plan is combined together to form one shareable high-speed data bucket. Once you exceed your shareable high-speed data bucket, speeds will be reduced on all of your connected devices and for all users sharing from the shareable high-speed data bucket; however, you will not be charged data overage fees. Refer to TELUS' Fair Use Policy at telus.com/fairusepolicy.
- Data speeds reduced to a maximum of 512Kbps after your included high-speed data bucket is exhausted. Speed may vary with your device, internet traffic, environmental conditions, and other factors. Please refer to TELUS’ Fair Use Policy at telus.com/fairusepolicyfor further information.
- You will receive a Certified Pre-owned Device from TELUS and a new SIM card. There is no device selection permitted to ensure fairness for all applicants.
- Offer subject to change without notice and may not be combined with other offers. No term commitment is required. This is a month to month service. For low-income families, people living with disabilities, youth and government assisted refugees, regular pricing applies at month 25. For qualifying low-income seniors, the discounted price shown above will continue to apply for each month of service. Regular price is currently $60/month and subject to change without notice. Internet access is subject to usage limits. Additional charges apply for exceeding the included 300GB monthly data. For more information on how this works, please click here. An optional unlimited data add-on is available. Regular price for unlimited data add-on is $20/month and subject to change without notice. All prices do not include applicable taxes. Minimum system requirements apply. A credit check is required. The Internet for Good program is provided as a TELUS Wireline service only and is not available on our wireless network or for customers accessing TELUS High Speed Internet with a SmartHub. Internet for Good is only available in Alberta, British Columbia and some areas of Quebec. Final eligibility for the services will be determined by a TELUS representative and may vary by customer address. Cannot be combined with other offers. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. If you have been accepted to the Internet for Good program, your next step is to confirm that TELUS’ internet service is available at your service address by contacting 1-833-323-3338.
- Maximum speeds require optimal network conditions on a wired connection. Internet access speeds may vary depending on location, usage within the home network, Internet traffic, applicable network management or server configurations. Concurrent data streams, including combinations of uploads and downloads, may be required to access maximum speeds. Maximum speeds may not be achievable using a single device.
- Offer subject to change without notice and may not be combined with other offers. No term commitment is required. This is a month to month service. For low-income families, people living with disabilities, youth and government assisted refugees, regular pricing applies at month 25. For qualifying low-income seniors, the discounted price shown above will continue to apply for each month of service. Regular price is currently $60/month and subject to change without notice. With the exception of qualifying low-income seniors, the $0 unlimited data offer is only available for the first 24 months of service and regular pricing applies at month 25. Regular price for unlimited data add-on is currently $20/mo and subject to change without notice. All prices do not include applicable taxes. Minimum system requirements apply. A credit check is required. The Internet for Good program is provided as a TELUS Wireline service only and is not available on our wireless network or for customers accessing TELUS High Speed Internet with a SmartHub. Internet for Good is only available in Alberta, British Columbia and some areas of Quebec. Final eligibility for the services will be determined by a TELUS representative and may vary by customer address. Cannot be combined with other offers. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. If you have been accepted to the Internet for Good program, your next step is to confirm that TELUS’ internet service is available at your service address by contacting 1-833-323-3338.
- Offer subject to change without notice and may not be combined with other offers. No term commitment is required. This is a month to month service. For low-income families, people living with disabilities, youth and government assisted refugees, regular pricing applies at month 25. For qualifying low-income seniors, the discounted price shown above will continue to apply for each month of service. Regular price is currently $75/month and subject to change without notice. With the exception of qualifying low-income seniors, the $0 unlimited data offer is only available for the first 24 months of service and regular pricing applies at month 25. Regular price for unlimited data add-on is currently $20/mo and subject to change without notice. All prices do not include applicable taxes. Minimum system requirements apply. A credit check is required. The Internet for Good program is provided as a TELUS Wireline service only and is not available on our wireless network or for customers accessing TELUS High Speed Internet with a SmartHub. Internet for Good is only available in Alberta, British Columbia and some areas of Quebec. Final eligibility for the services will be determined by a TELUS representative and may vary by customer address. Cannot be combined with other offers. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. If you have been accepted to the Internet for Good program, your next step is to confirm that TELUS’ internet service is available at your service address by contacting 1-833-323-3338.