Governance
2024 Sustainability and ESG Report
ESG governance
Our organizational structure, corporate policies and practices enable social, economic and environmental aspects to be considered at every stage of our planning and decision-making process. Sustainability oversight starts with our Board of Directors (BoD), and is integrated throughout our business and in our pay structure.
Creating an inclusive and caring culture
At TELUS, we have a long-standing commitment to social justice, diversity and inclusion (D&I). Our vision for D&I is rooted in a human equity approach aimed at embracing individual differences to unleash human potential and to leverage diversity of thought and lived experience. We also maintain respectful and professional relationships with the labour unions that represent our team members across Canada and therefore respect the right to exercise freedom of association.
Human rights
We understand our responsibility to respect and promote human rights through all of our business activities and our value chain. As a signatory of the UNGC, we are committed to respecting and supporting internationally recognized human rights in accordance with the United Nations Guiding Principles on Business and Human Rights (UNGPs) and other internationally accepted standards.
Ethics
At TELUS, ethical conduct is woven into the fabric of our organization. We embrace our responsibility as corporate citizens. Our high ethical standards extend beyond our immediate team to encompass our entire business ecosystem - from Board members and contractors to partners, suppliers, and vendors worldwide.
Public policy and advocacy
As TELUS works to help solve some of the world's most pressing problems and grow a more sustainable future, we recognize that these are challenges that require all sectors of society to work together. The TELUS’ Public Policy, Regulatory and Public Affairs teams advocate for legislation, policies and programs that support TELUS’ commitments across our five purpose pillars to make the future friendly.
$56 billion
invested in infrastructure since 2000, significantly enhancing connectivity
Economic impacts
We are focused on the long-term growth of our business to connect individuals for good, both in Canada and globally. Our innovative business solutions contribute to transforming industries and enabling businesses to thrive in our digital world.
Responsible supply chain
Considering the environmental and social impacts across our value chain is a constant priority at TELUS. Our aim is to work collaboratively with our suppliers to consider the full lifecycle of our products - from raw materials sourcing to end-of-life treatment.
Responsible AI, privacy & transparency
We earn and maintain our customers’ trust by diligently protecting their personal information and using data in ways that generate value, promote respect and deliver security. When deploying technology, we adhere to ethical principles and data integrity, aligning with our TELUS Privacy Commitment.
Risk management and business continuity
TELUS continues to demonstrate industry leadership in climate resilience and emergency response, cybersecurity, and regulatory compliance.