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Internet speed explained for TELUS Business customers

Learn about our Speed Test and get tips on streaming video settings

"
Internet speed
" refers to how quickly information can be transmitted back and forth from the Internet to your computer. Internet speeds are measured in Mbps (Megabits per second).

    What can affect your Internet speed

    Many factors influence the actual Internet speed you experience at any given time, including:

      The TELUS Business Speed Test

      If you want to know if your TELUS connection speed is within acceptable limits please use our
      speed test tool
      .

      Consider the following if your test results aren't as expected:

        Streaming video sites and services allow you to change the quality of the stream. You might think you always want to choose the Best/Highest quality, but choosing the ‘best’ may result in stuttering on slower Internet plans. You may find a small decrease to 720P or 480P still looks very similar in your browser, but will load much faster. Here are some recommended settings for popular streaming services based on the speed provided by your
        TELUS Business Internet plan
        .

        YouTube video quality speed requirements

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